LOS ANGELES, Nov. 30, 2020 (GLOBE NEWSWIRE) — In an interview with Capital Market Laboratories (CMLviz), Chief Executive Officer of Five9 Rowan Trollope had a clear message:
-
The acquisition of
San Francisco-based Inference Solutions
could roughly double the company’s total addressable market.
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The
dual drivers of
enterprise transitions to
cloud and digitization have been
“
turbo-charg
ed
”
by COVID-19.
-
Some of the changes due to COVID-19 are a permanent feature of the business landscape going forward: “[T]
his is a labor shift from in-person to contact center. And I don’t think that’s going to go back.
”
In a far-ranging interview with the CEO we discussed the future of the business, the impact of COVID-19, the impact of the innovation surrounding Alexa and Google Assistant, and all of technology.
Read: Five9 (FIVN) CEO Rowan: This technology is going to double our addressable market
Media queries
Alicia Newman, Director Client Services
Capital Market Laboratories