Almost half of working Canadians say they need mental health support

Canada NewsWire

Morneau Shepell’s Mental Health Index™ for October continues to trend well below the pre-pandemic benchmark with a decline in work productivity

TORONTO, Nov. 12, 2020 /CNW/ – Morneau Shepell, a leading provider of total wellbeing, mental health and digital mental health services, today released its monthly Mental Health Index™ report, revealing a consistent negative mental health score among Canadians at the seven-month mark of the pandemic. The findings show the impact of this extended period of strain and the presidential election in the United States are major contributing factors.

The Mental Health Index™ score is -11.4, representing a decline from September (-10.2). This decline puts working Canadians back to near the lowest point in April 2020, when the mental health score was -11.7. The score measures the improvement or decline in mental health from the pre-2020 benchmark of 75. The Mental Health Index™ also tracks sub-scores against the benchmark, measuring financial risk (2.5), psychological health (-2.5), isolation (-11.5), work productivity (-12.6), depression (-12.9), optimism (-13.0) and anxiety (-13.4).

Given the prolonged period of increased strain, nearly half (48 per cent) of respondents reported needing some form of mental health support. The most commonly reported source of mental health support is from family members (24 per cent), followed by support from friends or co-workers (20 per cent) and support from a mental health professional (eight per cent). Additionally, nine per cent of individuals reported needing support, but have not sought it. This group has, by far, the lowest mental health score (-33.9).

Both work productivity and savings have declined after a brief period of improvement
The score of -12.6 for work productivity is a decline that reverses modest gains over the summer, and brings us below where we were in June 2020 (-12.1). Another negative trend is evident in financial risk. For the second consecutive month, financial risk showed further decline after several months of improvement.

“COVID-19 continues to take a toll on the mental health of Canadians, and we are now approaching a point in the year when feelings of isolation, stress and anxiety will likely get worse,” said Stephen Liptrap, president and chief executive officer. “The restrictions imposed to combat the second wave of the pandemic and the approaching cold weather are keeping Canadians indoors for longer periods of time. Organizations need to make a conscious effort to check back in with employees and review their mental health strategies, or risk detrimental and long-term impacts on business performance.”

The research found that the majority (41 per cent) of respondents indicated that they are putting in more effort at work when compared to before the pandemic. These individuals also reported a lower mental health score (-12.0) than those who reported no change in work effort and those who put in less (-11.9 and -9.3, respectively). The increased effort is linked to the emotional strain that makes it harder for people to be as productive as they would have been otherwise.

“New workplace dynamics are influenced by what people are experiencing personally, now more than ever. The pandemic has had a significant impact on employees’ home, family and personal dynamics and work is impacted as well. Canadians have had to adapt to substantial changes in their routine and concerns about job and economic security, while at the same time finding news ways to keep a healthy work-life balance,” said Paula Allen, senior vice president of research, analytics and innovation. “At a minimum, each individual psychologically needs several things each day: a sense of accomplishment, social contact, fun, laughter and physical movement. Employers have a tremendous opportunity to encourage and support these healthy practices, which are part of building the resilience needed now and ongoing.”

Divisive U.S. presidential election taking a toll on Canadians’ mental health
The impact of the 2020 presidential election has extended north of the border in recent months, with Canadians feeling an impact on their mental health. Almost four in ten (38 per cent) felt that the U.S. election had a negative impact on their mental health, with this group also reporting the lowest mental health score (-16.7) across respondents. In contrast, only nine per cent of employees felt the election had a positive impact on their mental health. The mental health score for this group was significantly higher (-8.3) than the first group.

Prolonged uncertainty and information overload continue to contribute to Canadians’ mental strain, which is taken to a new extreme when factoring in political tension. Canadians understand that the presidential election will have a far-reaching economic and social impact on neighbouring countries, creating an added layer of stress for a population that has seen its collective mental health negatively impacted due to the COVID-19 health pandemic.

About the Mental Health Index™
The monthly survey by Morneau Shepell was conducted through an online survey in English and French from September 28 to October 19, 2020, 2020, with 3,000 respondents in Canada. All respondents reside in Canada and were employed within the last six months. The data has been statistically weighted to ensure the regional and gender composition of the sample reflect this population. The Mental Health Index™ is published monthly, beginning April 2020, and compares against benchmark data collected in 2017, 2018 and 2019. The full Canada report can be found at

About Morneau Shepell

Morneau Shepell is a leading provider of technology-enabled HR services that deliver an integrated approach to employee wellbeing through our cloud-based platform. Our focus is providing world-class solutions to our clients to support the mental, physical, social and financial wellbeing of their people. By improving lives, we improve business. Our approach spans services in employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement consulting, actuarial and investment services. Morneau Shepell employs approximately 6,000 employees who work with some 24,000 client organizations that use our services in 162 countries. Morneau Shepell is a publicly traded company on the Toronto Stock Exchange (TSX: MSI). For more information, visit

SOURCE Morneau Shepell Inc.