Pega Named a Leader in Gartner® Magic Quadrant™ and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology
WALTHAM, Mass.–(BUSINESS WIRE)–Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology (1) and was recognized in the accompanying Critical Capabilities report (2). Pega was named a Leader in the Magic Quadrant for its Completeness of Vision and Ability to Execute and received the highest scores for two Critical Capabilities use cases: Case Management, and Enterprise Task and Process Automation.
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Gartner Magic Quadrant for Business Orchestration and Automation Technologies
Gartner first introduced Business Orchestration and Automation Technology (BOAT) in May 2024, responding to an urgent enterprise need that has since driven rapid market growth. According to Gartner, “By 2030, 70% of enterprises will pivot to a consolidated automation platform that orchestrates business processes, AI agents, bots, APIs and human actions, up from 5% today.”
The Magic Quadrant report explains, “Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that delivers enterprise process automation by enabling capabilities including orchestration of business processes, enterprise connectivity, low code development and agentic automation. A BOAT platform includes a cross section of certain capabilities from different markets such as business process automation (BPA), low-code application platforms (LCAP), integration platform as a service (iPaaS), intelligent document processing (IDP), robotic process automation (RPA), collaborative workflow management and document management.”
The Magic Quadrant evaluated 20 vendors for Completeness of Vision and Ability to Execute across multiple criteria, including product or service, overall viability, sales execution/pricing, market responsiveness and track record, meeting execution, customer experience, and operations. The Critical Capabilities report evaluated the same vendors for use cases, including case management, enterprise task and process automation, agentic workflows, and governance.
The Magic Quadrant and Critical Capabilities reports evaluated Pega InfinityTM, the agentic enterprise transformation platform that helps organizations modernize legacy systems, automate work with AI agents, and boost productivity. They also assessed Pega BlueprintTM, an AI design agent that instantly turns client goals into agent-driven workflows; Pega Predictable AITM, which helps ensure reliable agentic execution; and Pega Agentic Process FabricTM, which orchestrates AI agents across platforms and applications to automate work across the enterprise.
Pega’s robotics tools were also included in the reports, including Pega Robot Studio, an AI-powered bot builder, and Pega Robot Runtime, which runs and manages those bots on desktops. Together, these AI and automation capabilities represent a fundamentally different enterprise transformation approach, combining AI’s creative potential and dependable execution for enterprise-grade reliability.
These reports are among Pega’s many recent analyst recognitions for its platform capabilities. Recently, Pega was recognized as a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025 (3), the Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (4), and The Forrester Wave: Real-Time Interaction Management, Q1 2024 (5), and the Gartner Magic Quadrant for Process Mining Platforms 2025 (6). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:
“The new Gartner BOAT category signals a major shift in enterprise transformation, representing a growing need for unified, end-to-end agent orchestration and AI-powered automation that delivers real results,” said Kerim Akgonul, chief product officer at Pega. “We believe this recognition further validates Pega’s advancements in intelligent orchestration and distinct vision for AI: blending design-time creativity with run time-control and predictability. By providing our clients with comprehensive transformation solutions that leverage the latest automation and AI technology, we’re helping enterprises achieve more meaningful, dependable outcomes.”
Supporting Resources:
- Report access: Gartner Magic Quadrant for BOAT
- Solution background: Pega Infinity
- Solution background: Pega Blueprint
- Gartner, Inc., “Magic Quadrant for Business Orchestration and Automation Technology, Q3 2025,” by Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, October 15, 2025
- Gartner, Inc., “Critical Capabilities for Business Orchestration and Automation Technologies, Q3 2025,” by Arthur Villa, Marc Kerremans, Tushar Srivastava, Cathy Tornbohm, Saikat Ray, Sachin Joshi, October 15, 2025
- Forrester Research, “The Forrester Wave™: Customer Relationship Management Software, Q1 2025” by Kate Leggett, March 24, 2025
- Gartner, Inc., “Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024,” by Pri Rathnayake, Wynn White, Drew Kraus, December 2024
- Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q1 2024” by Rusty Warner, February 26, 2024
- Gartner, Inc., “Magic Quadrant for Process Mining Platforms, Q1, 2025,” by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Pegasystems
Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust our technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, our scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Ready to Build for Change®? Visit www.pega.com.
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Press Contact:
Ilena Ryan
Pegasystems
[email protected]
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