Properties in Diverse Hospitality Segments Achieve Measurable Business Gains Deploying Agilysys Technology Solutions
Hotels, resorts, casinos, senior living communities and destination properties experience operational transformation enabled by Agilysys hospitality focused ecosystem of technology solutions.
ALPHARETTA, Ga.–(BUSINESS WIRE)–
Agilysys, Inc. (Nasdaq: AGYS), a global hospitality-focused technology provider, today reported that hospitality organizations across multiple sectors are achieving measurable gains in operational efficiency, guest engagement, service speed and revenue performance through the company’s integrated technology solutions.
Specific outcomes shared during customer main-stage presentations at Inspire 2026, the Agilysys customer annual user conference held this year in Las Vegas, highlighted how Agilysys solutions continue to help operators modernize legacy systems, automate workflows, unify guest experiences and support increasingly complex hospitality environments.
Large and Complex Hospitality Operations Modernized Through Connected Ecosystems
At YMCA of the Rockies, a sprawling two-property destination spanning 6,000 acres in Colorado encompassing lodging, conference services, activities and F&B operations, leaders described how disconnected legacy systems and manual workarounds previously created operational strain and uncertainty across the organization.
Following implementation of Agilysys solutions, the organization reported smoother guest arrivals, improved forecasting confidence, elimination of duplicate data entry and significant operational efficiency gains. The organization also shared that after implementing Agilysys Service, maintenance workflow efficiencies improved dramatically, reducing staff time spent on tasks by approximately 50 percent, while enabling more proactive preventive maintenance. YMCA of the Rockies also reported that Agilysys Book working in concert with other Agilysys software solutions helped them achieve record online booking revenue during a peak seasonal reservation launch event recently that historically caused system instability under its previous environment.
Hospitality-Grade Experiences Extending Beyond Traditional Lodging Environments
Mather shared how evolving resident expectations, particularly among technology-savvy Baby Boomers, are reshaping hospitality and dining experiences within luxury senior living communities. Using multiple Agilysys solutions across dining and resident engagement operations, Mather modernized ordering, reservations and service workflows while reducing administrative burden and improving throughput during peak dining periods.
“Residents increasingly expect hospitality-grade experiences,” said Thad Parton, assistant vice president of food and beverage for Mather communities. “We wanted a fully integrated platform that allowed us to modernize operations while improving the overall dining and lifestyle experience for residents.”
Mather leaders also highlighted the operational advantages of integrated systems that allow menu changes and updates to flow automatically across multiple guest-facing channels, eliminating redundant manual updates and improving consistency.
Resorts and Gaming Destinations Drive Revenue and Operational Gains
Within the resorts sector, executives from Pinehurst Resort and Kiawah Island Golf Resort discussed how integrated Agilysys ecosystems spanning PMS, POS, membership, reservations and guest engagement technologies have improved operational visibility, training efficiency, guest convenience and revenue opportunities across complex resort environments.
The properties cited measurable gains tied to digital ordering, membership access and real-time operational visibility. Ed Nickelson, VP of Technology at Pinehurst shared that, before the property implemented mobile ordering capabilities, room service was no longer considered a viable program. After deploying Agilysys OnDemand mobile ordering, the property generated first-month room service revenue equal to its total from the prior year.
Nickelson also highlighted significant improvements in member engagement and booking flexibility through real-time tee sheet access and integrated membership capabilities. “Members are booking more rounds than ever because of that real-time access to the tee sheet,” Nickelson said. “They can make changes up to one hour before their tee times.”
The resorts also reported operational efficiencies ranging from simplified accounting workflows and digital receipt access to reduced staff training times through unified user interfaces across multiple systems.
At Horseshoe Bay Resort near Austin, Texas, executives described a phased modernization initiative that transitioned the property from legacy on-premises systems to a modern SaaS ecosystem supporting membership, golf, spa, dining and residential operations. The resort also cited improvements in billing transparency, member self-service capabilities, operational communication and reduced IT infrastructure burden.
“Managing and sustaining an on-prem infrastructure was expensive and time-consuming; moving to SAAS allowed our small IT team to shift focus away from maintaining servers and toward helping the business improve operations and guest experience,” said Cristiano de Santos, Senior Director of IT at Horseshoe Bay Resort.
In the gaming sector, Hard Rock Hotel & Casino Tejon shared how self-service kiosks, mobile ordering and mobile POS technologies helped support exceptionally high guest demand immediately following the property’s opening. The casino’s food and beverage operations leveraged kiosk ordering and mobile ordering tools to reduce lines, improve speed of service and give guests more flexibility in how they ordered and received food. Following a modernization of kiosk interfaces, the property significantly reduced average kiosk transaction times by 25%, helping improve throughput and reduce guest friction.
These customer outcomes reflect the benefits being achieved across the hospitality landscape powered by the continued investment in modern hospitality technologies by Agilysys, including expanded AI-powered capabilities, mobility, self-service, guest engagement and cloud-based operational platforms designed to help operators improve efficiency while elevating guest experiences.
“Hospitality organizations need technology ecosystems that support complex operations while enabling more seamless, personalized guest and resident experiences,” said Frank Pitsikalis, SVP Product Strategy and CMO with Agilysys. “The consistency of these customer outcomes across diverse hospitality environments reflects both the strength of our innovation and customer partnerships, as well as the momentum we continue to build.”
The customer results highlighted at Inspire 2026 reflect growing demand across the hospitality industry for integrated technology platforms that streamline operations, improve service delivery and elevate guest experiences. Agilysys continues to expand its hospitality technology ecosystem to help operators modernize legacy environments, improve operational agility and support evolving guest expectations.
To learn more about Agilysys hospitality solutions, visit Agilysys.com.
About Agilysys, Inc.
Agilysys delivers state-of-the-art software and services built exclusively for hospitality—helping organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260514636497/en/
Media: Jen Reeves, [email protected]
Investors: Jessica Hennessy, [email protected]
KEYWORDS: Georgia United States North America
INDUSTRY KEYWORDS: Other Travel Lodging Technology Travel Software
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