IBEX Reports Record Quarterly Revenue and EPS, Raises Fiscal Year Guidance

  • Record second quarter Revenue, Adjusted EBITDA, EPS, and Adjusted EPS
  • Revenue grew
    17%
    versus prior year quarter, fourth consecutive quarter of double-digit growth
  • EPS grew
    45%
    year-over-year to
    $0.83
    and adjusted EPS grew
    46%
    to
    $0.87
  • Raises Fiscal Year Revenue and Adjusted EBITDA Guidance

WASHINGTON, Feb. 05, 2026 (GLOBE NEWSWIRE) — IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its second fiscal quarter ended December 31, 2025.

    Three Months Ended December 31,   Six Months Ended December 31,
($ millions, except per share amounts)     2025       2024     Change     2025       2024     Change
Revenue   $ 164.2     $ 140.7     16.7 %   $ 315.4     $ 270.4     16.6 %
Net income   $ 12.2     $ 9.3     31.8 %   $ 24.3     $ 16.8     44.4 %
Net income margin     7.4 %     6.6 %   80 bps     7.7 %     6.2 %   150 bps
Adjusted net income (1)   $ 12.8     $ 9.6     33.0 %   $ 25.9     $ 18.6     39.0 %
Adjusted net income margin (1)     7.8 %     6.8 %   100 bps     8.2 %     6.9 %   130 bps
Adjusted EBITDA (1)   $ 20.7     $ 16.5     25.2 %   $ 40.2     $ 32.1     25.0 %
Adjusted EBITDA margin (1)     12.6 %     11.8 %   80 bps     12.7 %     11.9 %   80 bps
Earnings per share – diluted (2)   $ 0.83     $ 0.57     44.9 %   $ 1.65     $ 1.00     65.7 %
Adjusted earnings per share – diluted (1,2)   $ 0.87     $ 0.59     46.3 %   $ 1.77     $ 1.11     59.6 %
                         
(1) See accompanying Exhibits for the reconciliation of each non-GAAP measure to its most directly comparable GAAP measure.
(2) The current period percentages are calculated based on exact amounts, and therefore may not recalculate exactly using rounded numbers as presented.


“Ibex continued to carry forward the momentum built over the past two years, and delivered an outstanding second quarter with revenue growth of 17% to a record $164.2 million and adjusted EPS growth of 46%,” said Bob Dechant, ibex CEO. “This terrific performance is a direct result of exceptional operational delivery for our blue chip clients, enabling us to win significant market share from our competitors. In addition, our new logo engine delivered strong results.”

“We continue to advance our leadership position in deploying AI solutions for our clients both internally within our operations as well as deployment of AI Agents to interact with our clients’ customers. All this is enabling us to extend our separation from the traditional BPO pack.”

Second Quarter Financial Performance

Revenue

  • Revenue of $164.2 million, an increase of 16.7% from $140.7 million in the prior year quarter, was driven by growth in our top three verticals: HealthTech (+35.1%), Travel, Transportation and Logistics (+20.2%), and Retail & E-commerce (+17.2%), along with continued growth in the digital acquisition business.

Net Income and Earnings Per Share

  • Net income increased to $12.2 million compared to $9.3 million in the prior year quarter. Net income was favorably impacted by revenue growth in our higher margin offshore regions and lower selling, general, and administrative expenses as a percentage of revenue.
  • Net income margin increased to 7.4% compared to 6.6% in the prior year quarter.
  • Diluted earnings per share increased to $0.83 compared to $0.57 in the prior year quarter, primarily due to higher net income and lower diluted shares outstanding as a result of our share repurchase activities during fiscal 2025.
  • Non-GAAP adjusted net income increased to $12.8 million compared to $9.6 million in the prior year quarter (see Exhibit 1 for reconciliation).
  • Non-GAAP adjusted diluted earnings per share increased to $0.87 compared to $0.59 in the prior year quarter (see Exhibit 1 for reconciliation).

Non-GAAP adjusted EBITDA

  • Adjusted EBITDA increased to $20.7 million compared to $16.5 million in the prior year quarter (see Exhibit 2 for reconciliation).
  • Adjusted EBITDA margin increased to 12.6% compared to 11.8% in the prior year quarter (see Exhibit 2 for reconciliation).

Cash Flow and Balance Sheet

  • Capital expenditures were $11.7 million compared to $4.3 million in the prior year quarter. The planned increase in capital expenditures during this quarter was driven by capacity expansion to meet strong demand in our highest margin regions.
  • Cash flow from operating activities was a second quarter record of $6.6 million compared to $1.1 million in the prior year quarter, which was primarily driven by an increase in our revenues resulting in increased profitability, as well as a lower use of working capital.
  • Free cash flow was $(5.1) million compared to $(3.2) million in the prior year quarter (see Exhibit 3 for reconciliation).
  • During the quarter, we repurchased 78,200 shares for $2.9 million.
  • Net cash was $14.0 million, an improvement of $0.3 million compared to net cash of $13.7 million as of June 30, 2025 (see Exhibit 4 for reconciliation).

Second Quarter Review and Fiscal 2026 Business Outlook

“In the second quarter we continued to build on the momentum we’ve generated over the past twelve months. Our strong quarterly revenue performance was again led by meaningful growth in our higher margin geographies, services, and vertical markets, particularly in HealthTech. This combination of drivers led to a record quarterly adjusted EBITDA of $20.7 million,” said Taylor Greenwald, CFO of ibex.

“As we look ahead to the second half of the fiscal year, our robust balance sheet is enabling us to make opportunistic investments to further extend our current AI leadership position. Additionally, with the clear returns we’ve already seen, we are proactively investing in increased sales resources as well as capacity in our top performing geographies, positioning us for further success in the years ahead. Considering our outperformance in fiscal 2026 thus far, we are confident in further raising our revenue and adjusted EBITDA guidance for the year.”

Fiscal Year 2026 Guidance

  • Revenue is expected to be in the range of $620 to $630 million, up from $605 to $620 million.
  • Adjusted EBITDA is expected to be in the range of $80 to $82 million, up from $78 to $81 million.
  • Capital expenditures are expected to be at the upper end of our previous range of $20 to $25 million.

Conference Call and Webcast Information

IBEX Limited will host a conference call and live webcast to discuss its second quarter of fiscal year 2026 financial results at 4:30 p.m. Eastern Time today, February 5, 2026. We will also post to this section of our website the earning slides, which will accompany our conference call and live webcast, and encourage you to review the information that we make available on our website.

Live and archived webcasts can be accessed at: https://investors.ibex.co/.

Financial Information

This announcement does not contain sufficient information to constitute an interim financial report as defined in Financial Accounting Standards ASC 270, “Interim Reporting.” The financial information in this press release has not been audited.

Non-GAAP Financial Measures

We present non-GAAP financial measures because we believe that they and other similar measures are widely used by certain investors, securities analysts and other interested parties as supplemental measures of performance and liquidity. We also use these measures internally to establish forecasts, budgets and operational goals to manage and monitor our business, as well as evaluate our underlying historical performance, as we believe that these non-GAAP financial measures provide a more helpful depiction of our performance of the business by encompassing only relevant and manageable events, enabling us to evaluate and plan more effectively for the future. The non-GAAP financial measures may not be comparable to other similarly titled measures of other companies, have limitations as analytical tools, and should not be considered in isolation or as a substitute for analysis of our operating results as reported in accordance with accounting principles generally accepted in the United States (“GAAP”). Non-GAAP financial measures and ratios are not measurements of our performance, financial condition or liquidity under GAAP and should not be considered as alternatives to operating profit or net income / (loss) or as alternatives to cash flow from operating, investing or financing activities for the period, or any other performance measures, derived in accordance with GAAP.

ibex is not providing a quantitative reconciliation of forward-looking non-GAAP adjusted EBITDA to the most directly comparable GAAP measure because it is unable to predict with reasonable certainty the ultimate outcome of certain significant items without unreasonable effort. These items include, but are not limited to, non-recurring expenses, foreign currency gains and losses, and stock-based compensation expense. These items are uncertain, depend on various factors, and could have a material impact on GAAP reported results for the guidance period.

About ibex

ibex helps the world’s preeminent brands more effectively engage their customers with services ranging from customer support, technical support, inbound/outbound sales, business intelligence and analytics, digital demand generation, and CX surveys and feedback analytics.

Forward Looking Statements

In addition to historical information, this press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by terminology such as “believe,” “may,” “will,” “estimate,” “continue,” “anticipate,” “intend,” “should,” “plan,” “expect,” “predict,” “potential,” “forecast,” or the negative of these terms or other similar expressions. These statements include, but are not limited to, statements regarding our future financial and operating performance, including our outlook and guidance, and our strategies, priorities and business plans. Our expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected. Factors that could impact our actual results include: our ability to attract new business and retain key clients; our profitability based on our utilization, pricing and managing costs; the potential for our clients or potential clients to consolidate; our clients deciding to enter into or further expand their insourcing activities and current trends toward outsourcing services may reverse; general economic uncertainty in global markets and unfavorable economic conditions, including inflation, rising interest rates, recession, foreign exchange fluctuations and supply-chain issues; our ability to manage our international operations, particularly in the Philippines, Jamaica, Pakistan and Nicaragua; natural events, health epidemics, global geopolitical conditions, including developing or ongoing conflicts, widespread civil unrest, terrorist attacks and other attacks of violence involving any of the countries in which we or our clients operate; our ability to anticipate, develop and implement information technology solutions that keep pace with evolving industry standards and changing client demands, including the effective adoption of Artificial Intelligence into our offerings; our ability to recruit, engage, motivate, manage and retain our global workforce; our ability to comply with applicable laws and regulations, including those regarding privacy, data protection and information security, employment and anti-corruption; the effect of cyberattacks or cybersecurity vulnerabilities on our information technology systems; the impact of tax matters, including new legislation and actions by taxing authorities; and other factors discussed in the “Risk Factors” described in our periodic reports filed with the U.S. Securities and Exchange Commission (“SEC”), including our annual reports on Form 10-K, quarterly reports on Form 10-Q, and past filings on Form 20-F, and any other risk factors we include in subsequent filings with the SEC. Because of these uncertainties, you should not make any investment decisions based on our estimates and forward-looking statements. Except as required by law, we undertake no obligation to publicly update any forward-looking statements for any reason after the date of this press release whether as a result of new information, future events or otherwise.

IR Contact:
[email protected]

Media Contact: Daniel Burris, VP, Marketing and Communication, ibex, [email protected]

IBEX LIMITED AND SUBSIDIARIES

Consolidated Balance Sheets

(Unaudited)

(in thousands)

    December 31,

2025
  June 30,

2025
Assets        
Current assets        
Cash and cash equivalents   $ 15,460     $ 15,350  
Accounts receivable, net     130,505       117,136  
Prepaid expenses     9,171       9,443  
Due from related parties           40  
Tax advances and receivables     1,451       1,522  
Other current assets     1,937       2,128  
Total current assets     158,524       145,619  
         
Non-current assets        
Property and equipment, net     44,217       32,563  
Operating lease assets     57,157       62,276  
Goodwill     11,832       11,832  
Deferred tax asset, net     8,595       7,163  
Other non-current assets     15,472       13,762  
Total non-current assets     137,273       127,596  
Total assets   $ 295,797     $ 273,215  
         
Liabilities and stockholders’ equity        
Current liabilities        
Accounts payable and accrued liabilities   $ 24,632     $ 18,692  
Accrued payroll and employee-related liabilities     37,355       38,588  
Current deferred revenue     8,521       5,498  
Current operating lease liabilities     14,411       14,332  
Current debt     837       823  
Due to related parties           22  
Income taxes payable     749       1,986  
Total current liabilities     86,505       79,941  
         
Non-current liabilities        
Non-current deferred revenue     1,472       1,130  
Non-current operating lease liabilities     48,499       53,804  
Long-term debt     594       796  
Other non-current liabilities     4,212       3,235  
Total non-current liabilities     54,777       58,965  
Total liabilities     141,282       138,906  
         
Stockholders’ equity        
Common Stock     2       1  
Treasury stock     (108,893 )     (103,338 )
Additional paid-in capital     223,927       218,241  
Accumulated other comprehensive loss     (10,521 )     (6,336 )
Retained earnings     50,000       25,741  
Total stockholders’ equity     154,515       134,309  
Total liabilities and stockholders’ equity   $ 295,797     $ 273,215  

IBEX LIMITED AND SUBSIDIARIES

Consolidated Statements of Comprehensive Income

(Unaudited)

(in thousands, except per share data)

    Three Months Ended December 31,   Six Months Ended December 31,
      2025       2024       2025       2024  
Revenue   $ 164,221     $ 140,682     $ 315,400     $ 270,399  
                 
Cost of services (exclusive of depreciation and amortization presented separately below)     116,629       98,762       223,206       188,803  
Selling, general and administrative     27,555       25,706       54,080       51,921  
Depreciation and amortization     4,750       4,286       9,128       8,655  
Total operating expenses     148,934       128,754       286,414       249,379  
Income from operations     15,287       11,928       28,986       21,020  
                 
Interest income     59       311       89       894  
Interest expense     (248 )     (620 )     (465 )     (782 )
Income before income taxes     15,098       11,619       28,610       21,132  
                 
Provision for income tax expense     (2,881 )     (2,351 )     (4,351 )     (4,333 )
Net income   $ 12,217     $ 9,268     $ 24,259     $ 16,799  
                 
Other comprehensive income                
Foreign currency translation adjustments   $ (369 )   $ (911 )   $ (1,581 )   $ 477  
Unrealized (loss) / gain on cash flow hedging instruments, net of tax     (416 )     (193 )     (2,604 )     186  
Total other comprehensive (loss) / income     (785 )     (1,104 )     (4,185 )     663  
Total comprehensive income   $ 11,432     $ 8,164     $ 20,074     $ 17,462  
                 
Net income per share                
Basic   $ 0.91     $ 0.61     $ 1.81     $ 1.05  
Diluted   $ 0.83     $ 0.57     $ 1.65     $ 1.00  
                 
Weighted average common shares outstanding                
Basic     13,469       15,126       13,414       16,007  
Diluted     14,737       16,456       14,673       16,977  

IBEX LIMITED AND SUBSIDIARIES

Consolidated Statements of Cash Flows

(Unaudited)

(in thousands)

    Three Months Ended December 31,   Six Months Ended December 31,
      2025       2024       2025       2024  
CASH FLOWS FROM OPERATING ACTIVITIES                
Net income   $ 12,217     $ 9,268     $ 24,259     $ 16,799  
Adjustments to reconcile net income to net cash provided by operating activities:                
Depreciation and amortization     4,750       4,286       9,128       8,655  
Noncash lease expense     3,488       3,083       6,925       6,409  
Deferred income tax     (370 )     (637 )     (1,432 )     (767 )
Stock-based compensation expense     1,114       1,235       3,664       1,905  
Allowance for expected credit losses     173       240       225       323  
Change in assets and liabilities:                
Increase in accounts receivable     (14,591 )     (14,856 )     (13,576 )     (22,505 )
Decrease / (increase) in prepaid expenses and other current assets     1,266       722       (2,206 )     (1,013 )
(Decrease) / increase in accounts payable and accrued liabilities     (546 )     (1,496 )     (857 )     3,078  
Increase in deferred revenue     2,751       2,386       3,365       2,465  
Decrease in operating lease liabilities     (3,608 )     (3,090 )     (7,181 )     (6,446 )
Net cash inflow from operating activities     6,644       1,141       22,314       8,903  
                 
CASH FLOWS FROM INVESTING ACTIVITIES                
Purchase of property and equipment     (11,732 )     (4,319 )     (19,371 )     (7,949 )
Net cash outflow from investing activities     (11,732 )     (4,319 )     (19,371 )     (7,949 )
                 
CASH FLOWS FROM FINANCING ACTIVITIES                
Proceeds from line of credit     11,000       9,100       11,000       9,160  
Repayments of line of credit     (11,000 )     (1,600 )     (11,000 )     (1,660 )
Proceeds from the exercise of options     936       342       3,348       724  
Taxes paid related to net share settlement of equity awards     (41 )           (41 )      
Principal payments on finance leases     (257 )     (182 )     (549 )     (353 )
Purchase of treasury shares     (2,786 )     (46,562 )     (5,553 )     (51,369 )
Net cash outflow from financing activities     (2,148 )     (38,902 )     (2,795 )     (43,498 )
Effects of exchange rate difference on cash and cash equivalents     2       (19 )     (38 )     30  
Net (decrease) / increase in cash and cash equivalents     (7,234 )     (42,099 )     110       (42,514 )
Cash and cash equivalents, beginning     22,694       62,305       15,350       62,720  
Cash and cash equivalents, ending   $ 15,460     $ 20,206     $ 15,460     $ 20,206  



IBEX LIMITED AND SUBSIDIARIES


Reconciliation of GAAP Financial Measures to Non-GAAP Financial Measures

EXHIBIT 1: Adjusted net income, adjusted net income margin, and adjusted earnings per share

We define adjusted net income as net income before the effect of the following items: severance costs, foreign currency gains and losses, and stock-based compensation expense, net of the tax impact of such adjustments. We define adjusted net income margin as adjusted net income divided by revenue. We define adjusted earnings per share as adjusted net income divided by weighted average diluted shares outstanding.

The following table provides a reconciliation of net income to adjusted net income, net income margin to adjusted net income margin, and diluted earnings per share to adjusted earnings per share for the periods presented:

    Three Months Ended December 31, Six Months Ended December 31,
($000s, except per share amounts)     2025       2024       2025       2024  
Net income   $ 12,217     $ 9,268     $ 24,259     $ 16,799  
Net income margin     7.4 %     6.6 %     7.7 %     6.2 %
                 
Severance costs                 159        
Foreign currency (gain) / loss     (445 )     (912 )     (1,765 )     545  
Stock-based compensation expense     1,114       1,235       3,664       1,905  
Total adjustments   $ 669     $ 323     $ 2,058     $ 2,450  
Tax impact of adjustments1     (95 )     24       (392 )     (602 )
Adjusted net income   $ 12,791     $ 9,615     $ 25,925     $ 18,647  
Adjusted net income margin     7.8 %     6.8 %     8.2 %     6.9 %
                 
Diluted earnings per share   $ 0.83     $ 0.57     $ 1.65     $ 1.00  
Per share impact of adjustments to net income     0.04       0.02       0.12       0.11  
Adjusted earnings per share   $ 0.87     $ 0.59     $ 1.77     $ 1.11  
                 
Weighted average diluted shares outstanding     14,737       16,456       14,673       16,977  

________________________________
1The tax impact of each adjustment is calculated using the effective tax rate in the relevant jurisdictions.



EXHIBIT 2: EBITDA, adjusted EBITDA, and adjusted EBITDA margin

EBITDA is a non-GAAP profitability measure that represents net income before the effect of the following items: interest expense, income tax expense, and depreciation and amortization. Adjusted EBITDA is a non-GAAP profitability measure that represents EBITDA before the effect of the following items: severance costs, interest income, foreign currency gains and losses, and stock-based compensation expense. Adjusted EBITDA margin is a non-GAAP profitability measure that represents adjusted EBITDA divided by revenue.

The following table provides a reconciliation of net income to EBITDA and adjusted EBITDA and net income margin to adjusted EBITDA margin for the periods presented:

    Three Months Ended December 31, Six Months Ended December 31,
($000s)     2025       2024       2025       2024  
Net income   $ 12,217     $ 9,268     $ 24,259     $ 16,799  
Net income margin     7.4 %     6.6 %     7.7 %     6.2 %
                 
Interest expense     248       620       465       782  
Income tax expense     2,881       2,351       4,351       4,333  
Depreciation and amortization     4,750       4,286       9,128       8,655  
EBITDA   $ 20,096     $ 16,525     $ 38,203     $ 30,569  
Severance costs                 159        
Interest income     (59 )     (311 )     (89 )     (894 )
Foreign currency (gain) / loss     (445 )     (912 )     (1,765 )     545  
Stock-based compensation expense     1,114       1,235       3,664       1,905  
Adjusted EBITDA   $ 20,706     $ 16,537     $ 40,172     $ 32,125  
                 
Adjusted EBITDA margin     12.6 %     11.8 %     12.7 %     11.9 %



EXHIBIT 3: Free cash flow

We define free cash flow as net cash provided by operating activities less capital expenditures.

    Three Months Ended December 31, Six Months Ended December 31,


($000s)     2025       2024       2025       2024  
Net cash provided by operating activities   $ 6,644     $ 1,141     $ 22,314     $ 8,903  
Less: capital expenditures     11,732       4,319       19,371       7,949  
Free cash flow   $ (5,088 )   $ (3,178 )   $ 2,943     $ 954  



EXHIBIT 4: Net cash

We define net cash as total cash and cash equivalents less debt.

    December 31,


  June 30,


($000s)     2025       2025  
Cash and cash equivalents   $ 15,460     $ 15,350  
             

Debt
           
Current   $ 837     $ 823  
Non-current     594       796  
Total debt   $ 1,431     $ 1,619  
Net cash   $ 14,029     $ 13,731