PR Newswire
New collaboration combines AI-driven workforce platform with expertise in system integration to help hospitals reduce labor costs and optimize operations
MCLEAN, Va.
, Aug. 25, 2025 /PRNewswire/ — ShiftMed, a leading provider of healthcare workforce technology, today announced a strategic partnership with TELUS Digital (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences. Together, they will enable health systems to improve margins by combining ShiftMed’s AI-powered workforce platform with TELUS Digital’s expertise in custom integrations and tailored digital solutions. The partnership will streamline staffing operations and address the unique challenges of complex healthcare organizations.
ShiftMed’s AI-powered platform helps health systems reduce costs, optimize labor, and improve efficiency by merging with existing systems and intelligently filling shifts through internal and on-demand networks. TELUS Digital has over 17 years of experience in the healthcare industry, spanning more than 200 countries and territories. This includes expertise building and connecting complex workforce management system integrations for enterprise healthcare organizations. Together, the companies will build fully customizable solutions for clients that simplify operations and cost-effectively deploy labor strategies.
“Our partnership with ShiftMed demonstrates the tangible impact of applying digital expertise to healthcare operations,” said Tobias Dengel, President of TELUS Digital Solutions. “Together, we’re focused on unlocking the power of digital and AI by measurably improving the patient experience while concurrently helping providers manage costs via optimized operations, reduced administrative complexity, and enhanced system flexibility. By combining ShiftMed’s healthcare expertise with our proven digital capabilities and engineering excellence, we’re delivering solutions that create immediate cost savings across the healthcare delivery system.”
Beyond adoption, the collaboration empowers health systems to build customized technology solutions that address complex challenges. By leveraging ShiftMed’s AI platform alongside TELUS Digital’s system integration and scalable solution delivery, this partnership delivers flexible, adaptable tools designed to enhance workforce management across different care settings.
“ShiftMed has built a powerful platform that’s reshaping workforce management, and this partnership takes it to the next level,” said Todd Walrath, CEO of ShiftMed. “Every health system has its own needs, and adaptability is essential to making our platform the right fit. TELUS Digital is the ideal implementation partner to deliver that flexibility and enhance the user experience, and we’re excited to work together to solve some of the biggest challenges health systems face each day.”
For more information about ShiftMed’s healthcare workforce management solutions, please visit www.shiftmed.com.
About ShiftMed
The ShiftMed Workforce Management Suite helps health systems reduce costs and improve workforce efficiency through AI-driven scheduling and intelligent automation. By embedding AI throughout the shift fulfillment process, ShiftMed enables healthcare leaders to optimize labor, minimize contract spend, and gain better control over operations. The platform integrates seamlessly with existing HR and scheduling systems, providing a comprehensive, data-driven view of workforce performance.
ShiftMed’s suite includes ShiftMed Flex, a custom-branded mobile app that helps health systems engage internal staff to fill open shifts and reduce overtime; and ShiftMed On-Demand, powered by the ShiftMed Unlimited Network, which expands internal float pools and reduces reliance on travel and contract nurses by using AI to intelligently match shifts and ensure consistent, high-quality fulfillment.
For more information, visit www.shiftmed.com.
About TELUS Digital:
TELUS Digital
(NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX™ is TELUS Digital’s proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com
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SOURCE ShiftMed
