ServiceNow Launches Autonomous AI Agents for Security and Risk to Accelerate Enterprise Self-Defense
Partnerships with Cisco and Microsoft, along with expanded compliance capabilities from ServiceNow, accelerate the shift from reactive defense to autonomous resilience, providing organizations with robust, efficient, and ethical solutions
LAS VEGAS–(BUSINESS WIRE)–Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, launched a new, agentic chapter in enterprise security and risk, introducing AI agents to power the rise of self-defending enterprises. The new agents, available within ServiceNow’s industry-leading Security and Risk solutions, are designed to improve consistency, identify insights, and reduce response times. Partnerships with Microsoft and Cisco, along with expanded security and compliance capabilities from ServiceNow, accelerate the shift from reactive defense to autonomous resilience, providing organizations with robust, efficient, and ethical solutions.
Today, threats are often detected after damage is done, and compliance gaps surface only during audits. Cybersecurity teams, already stretched thin trying to keep up with the evolving threat landscape, are drowning in alerts and manual tasks, which can slow response times and mask critical risks. According to IDC’s Worldwide SOAR and Firewall Automation Market Shares, 2023 report (doc #US52710424, December 2024), “ServiceNow Security Operations enables comprehensive orchestration across hundreds of security tools and applications available through the ServiceNow store. This orchestration capability allows organizations to integrate their existing security tools into a single platform, streamlining workflows and enabling coordinated responses across systems.”
ServiceNow’s deep expertise in orchestrating complex, cross-functional processes at scale is the foundation for how AI agents are designed to act with speed and precision across the enterprise. By automating responses to vulnerabilities and building dynamic playbooks for incident resolution, ServiceNow is transforming the way enterprises manage security, risk, and compliance in a world where seconds matter.
“AI is rewriting the rules of cybersecurity and risk management,” said Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow. “CISOs are looking to use AI to drive productivity and improve their protection and response capabilities —amplifying impact at scale. That’s why ServiceNow is delivering new security outcome-focused AI agents, with the right level of human oversight, on a single platform – so organizations can move faster, respond smarter, and stay ahead of evolving threats.”
In addition to AI, ServiceNow is also expanding its capabilities from world-class, risk-based vulnerability management to include comprehensive exposure management workflows. With enhanced visibility into compensating controls – like endpoint detection, response tools, and web application firewalls – organizations now have a more holistic approach to risk mitigation. ServiceNow’s previously launched threat intelligence platform is being further strengthened with additional security case management functionality to enable proactive, precise responses to emerging threats.
ServiceNow also announced expanded global partnerships with security leaders Microsoft and Cisco, focused on building AI-to-AI ecosystems and providing security and governance for AI. These integrations combine ServiceNow’s workflow intelligence with Microsoft and Cisco’s enterprise expertise to deliver broader visibility, faster detection, and more coordinated responses. Together with Microsoft and Cisco, ServiceNow is helping customers stay ahead of evolving threats and confidently embrace AI in their operations.
Managing risk beyond security
ServiceNow is reshaping how businesses manage risk in an AI-driven world. With new AI Control Tower capabilities focused on AI inventory, lifecycle management, and compliance overview, organizations gain full visibility and control over AI usage, ensuring ethical practices and accountability throughout the entire process. Additionally, ServiceNow’s new Digital Operational Resilience Management (DORM) solution extends the reach of risk management far beyond security, empowering businesses to tackle operational disruptions, compliance challenges, and emerging risks that go hand in hand with today’s complex digital landscape.
These solutions empower organizations to protect their digital assets and optimize operational resilience. By addressing a broad range of risks – from data integrity to business continuity – ServiceNow enables companies to stay ahead of evolving threats and keep their critical applications running smoothly.
Securing tomorrow, autonomously
CISOs today are expected to go beyond managing threats; they’re also tasked with enabling business resilience. Together, these new agents, capabilities, and partnerships build the foundation for a resilient, self-defending security framework – where systems autonomously manage risk, protect the business, and ensure compliance. As the trusted platform of leading organizations worldwide, ServiceNow is accelerating the transformation of security operations across industries, making organizations more resilient, proactive, and secure in the face of an ever-evolving threat landscape.
All of this is powered by the ServiceNow AI Platform, which unifies intelligence and action across the enterprise. With AI Control Tower and Workflow Data Fabric at its core, the platform delivers a single system of action that breaks down silos, accelerates decision-making, and operationalizes resilience at scale.
Availability
All capabilities are available today.
Additional information:
Learn more about ServiceNow Knowledge 2025.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
Forward Looking Statements
This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s AI agent innovations. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward‑looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20250507936751/en/
Courtney Johnson
925-405-2446
[email protected]
KEYWORDS: United States North America Nevada
INDUSTRY KEYWORDS: Data Management Security Technology Software Artificial Intelligence Internet
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