Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® 2026 recognizes Concentrix as a Leader on the matrix across all three regions, with growth in vision and capability across every geography
NEWARK, Calif., Sept. 10, 2026 (GLOBE NEWSWIRE) — Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that Everest Group has positioned the company as a Leader in its Customer Experience Management (CXM) Services PEAK Matrix® 2026, placing it highest on the vision axis across all regions. Of 63 CXM service providers assessed, Concentrix was one of only two to achieve a Leader ranking in all three regions: Americas, APAC, and EMEA.
This accomplishment reflects the company’s ability to design, build, and run integrated technology and people operations inside the world’s most complex enterprises; turning ambition into operational reality. Concentrix clients highlighted the company’s relationship management, innovation and analytics capabilities, responsiveness, proactive support, domain expertise, commercial flexibility, and operational delivery as key strengths.
Everest Group awarded Concentrix the highest possible scores in its EMEA report across the critical categories of portfolio mix, vision and strategy, and scope of services. In both the Americas and APAC, Concentrix retained and strengthened its position on the vision and capability axis, despite increased competition in both markets.
The results of the Everest Group report and Concentrix client outcomes demonstrate that the company’s proprietary iX Suite, including its autonomous capabilities, Agentic Operating Framework (AOF), and Forward Deployed Engineering (FDE), are delivering measurable results and enabling clients to bring together people, technology, and operations into a single, coherent model.
Concentrix helps clients achieve measurable business outcomes, and recently delivered a 53% increase in sales conversion rates through Gen AI-powered advisor assistance, a 56% increase in revenue per chat through AI-driven sales training, and a 20X increase in monthly revenue through a transformed customer success operating model.
“Enterprises need technology that works at scale, inside their real-world operations,” said Chris Caldwell, President and CEO of Concentrix. “We bring together the people, technology, and intelligence, orchestrating human expertise and AI, to create experiences and outcomes that matter. Clients trust us with their customers, and that trust is what makes the difference between a strategy on paper and one that delivers. We’re proud that Everest Group continues to recognize both our vision and our proven ability to execute it.”
Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® 2026 report reflects a central challenge facing every enterprise today: incorporating new technology into business and operations requires operating model redesign. Everest Group identified the combination of consulting-led transformation, proven production-ready technology, and outcome accountability as the critical factors that accelerate value realization for buyers and found that growth in CXM is no longer driven by contact volumes, but by complexity, technology, and outcomes.
The recognition marks the eleventh consecutive time Concentrix has earned Leader positioning on the annual Everest Group CXM PEAK Matrix®. This year’s report evaluated providers across operational services, value-added services, CX consulting and process optimization, and technology, reflecting the full scope of what enterprise clients need as they operationalize AI at scale.
For more information on Concentrix’ CXM services, visit www.concentrix.com.
About us: Powering a World That Works
Concentrix (NASDAQ: CNXC), is the Fortune 500® technology and services company, helping the world’s best brands create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more.
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