FirstEnergy Nearing Completion of Transmission Line Upgrade in Northeast Ohio

Project will upgrade infrastructure serving customers in Portage and Trumbull counties

PR Newswire

AKRON, Ohio, Dec. 8, 2020 /PRNewswire/ — FirstEnergy Corp. (NYSE: FE) and its subsidiaries are nearing the completion of work to rebuild and modernize an existing 138-kilovolt (kV) power line expected to enhance service reliability for more than 100,000 Ohio Edison customers in Portage and Trumbull counties.

Rebuilding nearly 140 wooden and steel structures and installing new, higher-capacity conductor wires will reinforce the line against severe weather and help reduce outages on the transmission system. Fiber optic cable also will be added for enhanced network communications, allowing grid operators to react more quickly and effectively to disturbances on the system. The line extends approximately 20 miles to connect existing electric substations in Newton Falls and Ravenna. Construction activities are limited to the existing transmission corridor.

Line construction began in May, and the project is on track to be completed by the end of this year.

“Investing in our infrastructure is crucial because it will help reduce the number of customers impacted by storm outages as well as shorten the length of outages when they do occur,” said Ed Shuttleworth, regional president of Ohio Edison and Penn Power. “By rebuilding an existing line, we can enhance our ability to serve customers, better manage maintenance expenses, and minimize the project’s impact on local communities and the environment.”

The project is part of Energizing the Future, a multi-year investment initiative aimed at upgrading FirstEnergy’s transmission facilities with advanced equipment and technologies that will reinforce the power grid and help reduce the frequency and duration of customer outages. Since launching the initiative in 2014, FirstEnergy has achieved a 50% reduction in equipment-related transmission outages across its Ohio service area, as well as the Penn Power and West Penn Power territories in western Pennsylvania.

Ohio Edison, a subsidiary of FirstEnergy Corp., serves more than one million customers across 34 Ohio counties. Follow Ohio Edison on Twitter @OhioEdison, on Facebook at www.facebook.com/OhioEdison, and online at www.ohioedison.com.

FirstEnergy is dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation’s largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company’s transmission subsidiaries operate approximately 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Follow FirstEnergy online at www.firstenergycorp.com. Follow FirstEnergy on Twitter: @FirstEnergyCorp.

Editor’s Note: Photos of utility personnel completing the transmission work are available for download on Flickr. A video of utility personnel upgrading the transmission line and explaining the work can be found on the company’s YouTube channel.

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SOURCE FirstEnergy Corp.

Fictiv Named a Global Leader in Cloud Computing

SAN FRANCISCO, Dec. 08, 2020 (GLOBE NEWSWIRE) — The Business Intelligence Group today announced that it has awarded Fictiv a 2020 Stratus Award in its annual business award program, which highlights the companies, products and people offering unique solutions using cloud technologies. Fictiv was recognized as a Cloud Disruptor for delivering rapid digital transformation to the decades old status quo within the manufacturing industry.

Fictiv is revolutionizing the $13 trillion manufacturing industry with a cloud-based, AI-powered system that replaces antiquated and outdated methods of communication and manufacturing. Fictiv’s Digital Manufacturing Ecosystem enables hardware companies of all sizes to build hardware faster by cutting prototype, testing, and new product introduction cycles in half, delivering better quality and providing greater transparency, quality and shipping processes than conventional manufacturing or contract manufacturing methods. 

“The global pandemic has highlighted long-standing weaknesses in manufacturing, demonstrating that supply chains and manufacturing ecosystems must be robust, transparent, agile, and – above all – digitally enabled,” said Dave Evans, Fictiv CEO and co-founder. “We are delighted to be awarded the title of Cloud Disruptor for our work in actively bringing out this new reality on behalf of designers, engineers, and supply chain professionals.” 

Fictiv mitigates risk for product teams though cloud-based technology that allows for shifting and sharing data loads within the manufacturing network. Its Digital Manufacturing Ecosystem has 250+ manufacturers in four countries with 50,000+ hours of available capacity per month. Manufacturing services provided include 3D Printing, CNC Machining, Urethane Casting, and Injection Molding. Based on a Decision Link Economic Impact Model, Fictiv customers can accelerate development cycles by as much as 2x and can reduce supply chain overhead by as much as 80% — even during the pandemic.

“Fictiv is at the forefront of the cloud helping to drive practical innovations in the cloud,” said Maria Jimenez, Chief Nominations Officer of Business Intelligence Group. “The cloud is now part of the fabric of our personal and professional lives and we are thrilled that our volunteer judges were able to help promote all of these innovative services, organizations and executives.”

About
Fictiv

Fictiv offers manufacturing agility and speed through a portfolio of optimized manufacturing processes for hardware companies of all sizes. Its Digital Manufacturing Ecosystem combines an easy-to-use cloud platform; design, quoting, billing and logistics systems; and an intelligent orchestration engine that manages a network of highly vetted and monitored manufacturing partners that together deliver high-quality mechanical parts at unprecedented speeds. The ecosystem is supported by “boots-on-the-ground” experts to manage programs, inspect quality, and provide ​DfM ​guidance along the way. Over the last six years, Fictiv has manufactured more than 10M parts for early-stage companies and large enterprises alike, helping them innovate with agility and increase supply chain predictability. www.fictiv.com

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry and business award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Media Contacts:

Stephanie Hicks
Cosmo PR for Fictiv
(805) 295-9455
[email protected]



QEBR Acquires Gen X Fitness Water

PR Newswire

LAS VEGAS, Dec. 8, 2020 /PRNewswire/ — Virtual Medical International Inc. (OTC: QEBR), a Wellness company in the hemp-derived CBD sector, today announced that it has entered into an agreement to purchase Gen X Fitness Water, a next generation sports beverage created to help athletes maximize their workouts.

Larson Elmore, Virtual Medical’s CEO noted that “Gen X Fitness Water provides pure hydration during physical activity making it popular with bodybuilders and other endurance athletes as part of their pre-workout regimen. Equally important, there are no added sugars, carbohydrates, or proteins and therefore no added calories.”

In showing why this acquisition fits into Virtual Medical’s business expansion model, Mr. Elmore explained that “Gen X Fitness Water is a great product for Amsterdam Café and our mission to support general health and wellness. We believe it will be well received by distributors and customers across our planned network. Going forward we expect to expand the line to include other flavors as well as a CBD-infused version.”

About Gen X Fitness Water
The company’s product, Gen X Fitness Water, is formulated with L-Carnitine Tartrate, a combination of carnitine and tartaric acid. Carnitine is a naturally occurring amino acid structure that helps keep the body’s cells powered and working efficiently. Found in nearly all cells of the body, L-carnitine’s primary function is breaking down fatty acids, converting them to energy. It also aids in the removal of waste products from the cells, preventing them from accumulating and causing muscle fatigue.

Gen X Fitness Water comes in 500 ml individual, ready to drink servings. Each serving contains 1,000 mg of Gen X’s proprietary L-Carnitine Tartrate formulation to facilitate absorption and help boost energy and endurance, the burning of body fat for energy, increasing resistance and aiding in recovery. Gen X Fitness Water is free of all doping substances and is lightly sweetened with natural stevia syrup and grape flavoring.

About Virtual Medical International
Virtual Medical International, (OTC:QEBR), through its wholly-owned subsidiary, has established the brand name “Amsterdam Café: Welcome to Your Whole Health™. The diversified, multi-channel business model derives revenue from product sales through company-owned retail stores, franchise stores, domestic and international franchise activities, third party contract manufacturing, e-commerce and corporate alignments. For more information on the Company, visit their website: www.buyamsterdamcafe.com.

For further information, please visit www.buyamsterdamcafe.com

Contact:
Larson Elmore CEO Tel: 81 1553 7357
Email:[email protected]

 

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SOURCE QEBR

STS Government Awarded ISO 9001:2015 Certification for Meeting Rigorous Standards for Quality Management Systems

LESSBURG, Va., Dec. 08, 2020 (GLOBE NEWSWIRE) — STS Government, a leading technology solutions and services provider to federal, state and local governments announced today that it has earned ISO 9001:2015 certification for its quality management systems (QMS). Developed and published by the International Organization for Standardization, ISO 9001:2015 sets the standard for quality management principles, including strong customer focus, the commitment of top management, the process approach, evidence-based decision-making and continual improvement.

Accreditation Resource Management guided STS Government through the ISO implementation and documentation process beginning in early 2020, despite the challenges around COVID-19 restrictions. By October, the Company was ready to begin the audit process. Perry Johnson Registrars audit the processes outlined in the quality manual and reported zero adverse findings.

“We are very proud of this achievement. As a small business, in a competitive marketplace, it differentiates STS Government’s commitment to providing best-in-class solutions in addressing our customer’s business and technology challenges,” said Mohammed Butt, STS Government CEO. “This global certification confirms the high quality of our business practices, whether the customer mission is on the front lines or behind-the-scenes providing the support and infrastructure necessary for success. It is this high degree of dedication to quality that our customers and partners expect, and STS Government delivers.”

About
STS Government
:

STS Government, a division of SLAM Technical Services LLC, is a recognized small business providing IT solutions focusing exclusively on U.S. Federal, State and Local Governments, and large Systems Integrators worldwide. For more than 50 years of combined senior management experience, STS Government has been delivering maximum value to our customers by developing solutions to meet customer-specific challenges, and by teaming with global technology leaders that provide a broad range of products and services to meet mission needs.

For more information, visit www.stsgov.com

Contact:
[email protected]
(540) 373-4079



Dassault Aviation Rolls Out Falcon 6X

Dassault Aviation Rolls Out Falcon 6X

This Aircraft Sets a New Standard in Long-Range,

Ultra Wide-Body Segment

Saint-Cloud, France, December 8th, 2020 – The final assembly team at Dassault Aviation in Bordeaux-Merignac (France) opened the doors of Charles Lindbergh Hall today to show the world the company’s newest and most advanced aircraft, the Falcon 6X.

“Today’s rollout is a significant achievement. I am very pleased to present the addition of an all-new aircraft design within the Falcon family, the ultra-wide body Falcon 6X,” said Dassault Aviation Chairman and CEO Eric Trappier. “The challenges posed by the Covid-19 epidemic required exceptional perseverance and cooperation on the part of Dassault and its partner companies.”

Though circumstances forced the company to stage a “virtual” unveiling, the event had global reach. Customers and operators from all over the world logged on to see the aircraft make its first public appearance.  But despite the novelty of the setting, the live-streamed world premiere was a great success, attracting a record number of visitors.  Viewers can watch a replay of the event at www.Falcon6XRollout.com

“The Falcon 6X presents a major step forward for large-cabin business jet operators,” continued Trappier. “Its award winning-cabin–the tallest and widest in business aviation–provides levels of spaciousness, comfort, productivity and safety that will set a new benchmark in the long-range segment.”

The rollout paves the way for completion of the ground test program and the extensive systems checks that must be performed before the first flight, which is scheduled to occur early next year.

In recent months, Pratt & Whitney Canada completed ground and flight tests of the aircraft’s PW812D engine clearing the path to first flight of the 6X.

With a 5,500 nm (10,186 km) range and top speed of Mach .90, the Falcon 6X can connect passengers to major business centers far and wide. It can fly from London to Hong Kong or from Los Angeles to Moscow nonstop. The Falcon 6X can also perform safe approaches as low as t only 109 knots, slower than other business jets. This allows the 6X like the others Falcons —to safely access small airports equipped with ultra-short and hard-to-reach runways.

 

ABOUT DASSAULT AVIATION:

With over 10,000 military and civil aircraft delivered in more than 90 countries over the last century, Dassault Aviation has built up expertise recognized worldwide in the design, development, sale and support of all types of aircraft, ranging from the Rafale fighter, to the high-end Falcon family of business jets, military drones and space systems. In 2019, Dassault Aviation reported revenues of €7,3 billion. The company has 12,750 employees.                                              dassault-aviation.com

 

PRESS CONTACTS:

Corporate Communications   

Stéphane Fort – Tel +33 (0)1 47 11 86 90 – [email protected]
Mathieu Durand – Tel +33 (0)1 47 11 85 88 – [email protected]

Falcon Communications

Vadim Feldzer – Tel +33 (0)1 47 11 44 13 – [email protected]

Photos HD : mediaprophoto.dassault-aviation.com

Vidéos HD : mediaprovideo.dassault-aviation.com

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Ontario Federation of Labour urges all-party support for MPP Sattler’s “Stay Home If You Are Sick Act” Private Members Bill

TORONTO, Dec. 08, 2020 (GLOBE NEWSWIRE) — The Ontario Federation of Labour, which represents 54 unions and one million workers and advocates for all working people in Ontario, is urging all-party support for MPP Peggy Sattler’s Private Members Bill, entitled “Stay Home If You Are Sick Act”, 2020.

If passed, this important piece of legislation will protect workers and our communities by instituting 7 days of paid leave and 3 days of unpaid leave in a calendar year. In addition, during situations related to declared and infectious disease emergencies, like the current COVID-19 pandemic, it provides that employees are entitled to take the first 14 days of any such leave in a calendar year as paid leave. Further, Sattler’s proposed legislation calls for the establishment of a financial support program for employers to cover the costs of instituting these important paid leave provisions.

“It is refreshing to see our elected officials propose legislation aimed at improving worker protections. Access to paid leave will not only keep workers safe but will ensure our communities are healthy and safe too. It is a critical component of stopping the spread of COVID, and ensuring our economy can rebound safely and effectively,” said Ontario Federation of Labour President Patty Coates. “Workers, worker advocates, health professionals and even municipal politicians have called for immediate action on paid leave, this government must heed these calls, and that starts with making MPP Sattler’s bill – the law of the land.”

“Doug Ford has repeatedly said ‘if you’re sick, stay home.’ It’s time the Ford government permanently cement that direction into legislation. We are calling on the Ford government to do more to protect workers and their communities,” said Coates. “Workers across Ontario need legislated paid sick leave, so they don’t have to choose between going to work sick and putting food on their tables.”

MPP Sattler is expected to table her proposed legislation in Ontario’s legislature this week before the house rises for the winter break.

For information, visit www.OFL.ca and follow @OFLabour on Facebook and Twitter.

For more information, please contact:

Rob Halpin
Executive Director
Ontario Federation of Labour
[email protected]  l 416-707-9014 

Cope343



BSX SHAREHOLDER DEADLINE: Bernstein Liebhard LLP Reminds Investors of the Deadline to File a Lead Plaintiff Motion In a Securities Class Action Lawsuit Against Boston Scientific Corporation

NEW YORK, Dec. 08, 2020 (GLOBE NEWSWIRE) — Bernstein Liebhard, a nationally acclaimed investor rights law firm, reminds investors of the deadline to file a lead plaintiff motion in a securities class action lawsuit that has been filed on behalf of investors who purchased or acquired the securities of Boston Scientific Corporation (“Boston Scientific” or the “Company”) (NYSE: BSX) from April 24, 2019 through November 16, 2020 (the “Class Period”). The lawsuit filed in the United States District Court for the Eastern District of New York alleges violations of the Securities Exchange Act of 1934.

If you purchased Boston Scientific securities, and/or would like to discuss your legal rights and options please visit Boston Scientific Shareholder Class Action Lawsuit or contact Matthew E. Guarnero toll free at (877) 779-1414 or [email protected]

The complaint alleges that during the Class Period, defendants made false and/or misleading statements and/or failed to disclose that: (1) the LOTUS Edge Aortic Valve System’s product delivery system was dysfunctional and threatened the continued viability of the entire product line; (2) as a result, the Company had materially overstated the continued commercial viability and profitability of the LOTUS Edge Aortic Valve System; and (3) as a result, the Company’s public statements were materially false and misleading at all relevant times.

On November 17, 2020, pre-market, Boston Scientific announced a global recall of all unused inventory of the LOTUS Edge Aortic Valve System due to “complexities associated with the product delivery system.” Boston Scientific also announced that “[g]iven the additional time and investment required to develop and reintroduce an enhanced delivery system, the company has chosen to retire the entire LOTUS product platform immediately.”

On this news, Boston Scientific’s stock price fell $3.00 per share, or 7.89%, to close at $35.03 per share on November 17, 2020.

If you wish to serve as lead plaintiff, you must move the Court no later than February 2, 2021. A lead plaintiff is a representative party acting on behalf of other class members in directing the litigation. Your ability to share in any recovery doesn’t require that you serve as lead plaintiff. If you choose to take no action, you may remain an absent class member.

If you purchased Boston Scientific securities, and/or would like to discuss your legal rights and options please visit https://www.bernlieb.com/cases/bostonscientificcorporation-bsx-shareholder-class-action-lawsuit-fraud-stock-341/apply/ or contact Matthew E. Guarnero toll free at (877) 779-1414 or [email protected]

Since 1993, Bernstein Liebhard LLP has recovered over $3.5 billion for its clients. In addition to representing individual investors, the Firm has been retained by some of the largest public and private pension funds in the country to monitor their assets and pursue litigation on their behalf. As a result of its success litigating hundreds of lawsuits and class actions, the Firm has been named to The National Law Journal’s “Plaintiffs’ Hot List” thirteen times and listed in The Legal 500 for ten consecutive years.

ATTORNEY ADVERTISING. © 2020 Bernstein Liebhard LLP. The law firm responsible for this advertisement is Bernstein Liebhard LLP, 10 East 40th Street, New York, New York 10016, (212) 779-1414. The lawyer responsible for this advertisement in the State of Connecticut is Michael S. Bigin. Prior results do not guarantee or predict a similar outcome with respect to any future matter.

Contact Information

Matthew E. Guarnero
Bernstein Liebhard LLP
https://www.bernlieb.com
(877) 779-1414
[email protected]



Real Estate Leader Brian Buffini, joined by NAR’s Lawrence Yun, Reveals ‘Bold Predictions’ for 2021 Real Estate Market

Tight inventory, rising home prices and low mortgage rates are the new normal for 2021 as the economy recovers and buyers relocate due to remote work opportunities.

CARLSBAD, Calif., Dec. 08, 2020 (GLOBE NEWSWIRE) — Real estate legend Brian Buffini unveiled his Bold Predictions for the 2021 real estate market in the free annual broadcast, “Brian Buffini’s Bold Predictions.” He was joined by Lawrence Yun, Chief Economist for the National Association of REALTORS®, who shared NAR’s forecast for the economy and real estate market going into the new year. The two industry leaders expect a continuation of tight inventory, increasing home prices, low mortgage rates, significant job growth and a competitive housing market fueled by buyers looking to relocate as a result of remote work opportunities.

“We’re already in the midst of a very significant economic recovery, which is shaping a hot real estate market for 2021,” says Brian Buffini, Founder and Chairman of Buffini & Company. “Solid employment, low interest rates and buyer demand are critical for real estate, and we have all of this. Homeownership is attainable and affordable, and if you’ve been thinking of entering the market, now is the perfect time.”

Buffini also notes that buyers are looking to leave cities for more affordable suburban areas, and millennials who lived at home during the pandemic are expected to hit the market hard in the coming years. In the broadcast, Lawrence Yun supported this claim, predicting home sales to shoot up nearly 20% year-over-year in Q3 and Q4. This, he says, is due to a delayed spring buying season as a result of COVID-19. Still, while the demand is there, a healthy supply of new and existing homes is missing. 

“If we had 30% more homes available for sale, home sales would be correspondingly higher,” says Lawrence Yun of the National Association of REALTORS®. “We simply don’t have enough inventory, and this is where home builders need to be very busy. I know they are facing some constraints related to skilled construction workers and lumber prices essentially tripling, but there’s a strong demand for homes right now, and we need more supply.”

For years, Brian Buffini has been known industry-wide for his accurate market predictions, which have included the Great Recession and the previous inventory shortage. In March 2020, when other real estate commentators shared a more pessimistic tune, both Buffini and Yun accurately predicted the current state of the market in “This too Shall Pass — An Interview with Dr. Lawrence Yun #201,” an episode of “The Brian Buffini Show” podcast.

“In the housing market … we’re in really good shape,” Buffini said in March 2020. “It seems like the banks are in good shape, and the actual fundamentals of supply and demand are very strong, still. We’ve got a limited supply, based on our population. It seems like the real estate business is a huge sector of the economy and is actually poised to perform pretty well.”

In the broadcast, Buffini also shared what real estate agents can do to succeed in this changing market. With buyers relocating nationwide, Buffini stressed the importance of checking in with your own clients and building a reliable network of real estate professionals for an exchange of referrals. He also unveiled the real estate career path, a structure to help agents stick with the business and succeed at each stage in their career through support and targeted real estate training like Buffini & Company 100 Days to Greatness® and The Pathway to Mastery®

For the complete market update from Brian Buffini, with commentary from Lawrence Yun of the National Association of REALTORS®, watch the replay of Brian Buffini’s Bold Predictions at www.buffiniandcompany.com/bold2021.

#  #  #

About Brian Buffini

Brian Buffini, chairman and founder for Buffini & Company, was born and raised in Dublin, Ireland, emigrated to San Diego, California in 1986, where he became the classic American rags-to-riches story. Discovering real estate, Brian quickly became one of the nation’s top real estate agents working a non-traditional methodology based on building long-term relationships with clients. Today, he travels the world sharing a message of encouragement about how to “live the good life.” His wit, wisdom and motivational style make him a dynamic speaker and podcast host, adept at helping people tap into their full potential and achieve their dreams. He is a New York Times, Amazon and Wall Street Journal best-seller with his latest book, “The Emigrant Edge.” Learn more at brianbuffini.com

About Buffini & Company

Buffini & Company is the largest coaching and training company in North America. Founded by real estate legend and master motivator Brian Buffini, the company provides a unique and highly-effective lead generation system. Buffini & Company’s comprehensive business coaching, training programs and cutting-edge content have helped more than 3 million professionals in 37 countries improve their business, increase net profit and enhance their quality of life. Buffini & Company is headquartered in Carlsbad, California. For more information, please email [email protected]

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Courtney Klepsch, Director of Marketing Content & Communication
Buffini & Company
(760) 827-2101 x2149
[email protected]

Axalta receives 2019 Masters of Quality supplier award from Daimler Truck

2019 award marks Axalta’s 21st win, 10th consecutive

PR Newswire

PHILADELPHIA, Dec. 8, 2020 /PRNewswire/ — Axalta (NYSE: AXTA), a leading global supplier of liquid and powder coatings, received the Daimler Trucks North America LLC (DTNA) 2019 Masters of Quality supplier award. The award honors top suppliers of components and services to Freightliner and Western Star brand trucks.

The annual award recognizes outstanding suppliers that have received high scores based on quality, delivery, technology and cost performance as measured on a balanced scorecard basis. Throughout the year, these suppliers demonstrated dedication to continuous improvement of the quality of their products, support to DTNA and overall performance.

“We are honored to receive this elite award from Daimler Trucks North America, and I am extremely proud of our entire team who is committed to providing best-in-class products for our customers,” said Joseph Wood, Vice President for Commercial Transportation Coatings at Axalta. “This award reflects our passion for providing our customers with exceptional service and support. We look forward to our continued relationship with Daimler Trucks North America.”

About Axalta

Axalta is a global leader in the coatings industry, providing customers with innovative, colorful, beautiful and sustainable coatings solutions. From light vehicles, commercial vehicles and refinish applications to electric motors, building facades and other industrial applications, our coatings are designed to prevent corrosion, increase productivity and enhance durability. With more than 150 years of experience in the coatings industry, the global team at Axalta continues to find ways to serve our more than 100,000 customers in over 130 countries better every day with the finest coatings, application systems and technology. For more information, visit axalta.com and follow us @axalta on Twitter.

Contact

Jessica Iben

M 267 398 8163
[email protected]
www.axalta.com

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SOURCE Axalta

United Launches Virtual, On Demand Customer Service at the Airport

New “Agent on Demand” platform gives customers live, fast, contactless access to information and assistance at all U.S. hubs;

Call, text or video chat on any mobile device or at select United kiosks

PR Newswire

CHICAGO, Dec. 8, 2020 /PRNewswire/ — United passengers will soon have access to virtual, on demand customer service at the airline’s hubs, giving people an easy, contact-free option to get real-time information and support. Customers can access “Agent on Demand” on any mobile device to call, text or video chat live with an agent and get answers on everything from seat assignments to boarding times. Agent on Demand is currently available at Chicago O’Hare and Houston’s George Bush International Airports and is rolling out to United’s hubs by end of year.

“We know how important it is for our customers to have more options for a contactless travel experience and this tool makes it easy to quickly receive personalized support directly from a live agent at the airport while maintaining social distancing,” said Linda Jojo, United’s Executive Vice President for Technology and Chief Digital Officer. “Agent on Demand allows customers to bypass waiting in line at the gate and seamlessly connect with customer service agents from their mobile device, ensuring they continue to receive the highest levels of service while also prioritizing their health and safety.”

Here’s how it works:

Customers can scan a QR code displayed on signage throughout United’s hub airports, or access the platform through self-service kiosks at select gate areas at Chicago O’Hare and Denver International Airports. From there, customers will be connected to an agent by phone, chat or video, based on their preference. Customers can ask any question they would typically direct to a gate agent, including questions on seat assignments, upgrades, standby list, flight status, rebooking and more. Agent on Demand provides an extra level of convenience to customers, who can now easily connect with an agent while anywhere in the airport instead of waiting in a line at the gate. Additionally, translation functionality is integrated in the chat function allowing customers to communicate with agents in more than 100 languages. Customers can type in their preferred language and the messages will be automatically transcribed in English for the agents and in the selected language for the customer. 

United was the first airline to debut this technology, which allows a variety of United agents to respond to inquiries, giving gate agents more time to provide caring service to customers, and complete other critical pre-departure tasks.

Agent on Demand is the latest of many new technologies the airline has introduced to create a safer and more seamless experience for customers. United recently redesigned its mobile app with new enhancements intended to make travel easier for people with visual disabilities, introduced text alerts for passengers on standby and upgrade lists to reduce person-to-person interaction, and debuted a new chat function to give customers a contactless option to receive immediate access to information about cleaning and safety procedures.

A safer travel experience: United CleanPlus
SM

Since the start of the pandemic, United has been a leader in enacting new policies and innovations designed to keep employees and passengers safer when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly following with all customers and employees. United was also among the first U.S. carriers to announce it wouldn’t permit customers who refused to comply with the airline’s mandatory mask policy to fly with them while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags, and the first to require passengers take an online health assessment before traveling. United is applying Zoono Microbe Shield, an EPA-registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year.

The latest research, including a recent study conducted by the U.S. Department of Defense, shows COVID-19 exposure risk on board United aircraft is almost zero due to the airline’s advanced air filtration systems, mandated mask policy and diligent cleaning protocols.

For more details on all the ways United is helping keep customers safe during their journey, please visit united.com/cleanplus.

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”.

 

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SOURCE United Airlines