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U.S. Firms Embrace AI to Accelerate Digital Engineering

Companies look to GenAI, agentic AI for streamlined product, service development as providers begin to offer early use cases, ISG Provider Lens™ report says

STAMFORD, Conn.–(BUSINESS WIRE)–
Enterprises in the U.S. are applying generative and agentic AI to all aspects of digital engineering, seeking more efficient product development and faster time to market, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2025 ISG Provider Lens™ Digital Engineering Services report for the U.S. finds that companies recognize AI’s potential to streamline engineering tasks, including design, simulation, testing, operations and field services. AI-enabled digital engineering is triggering significant change in a wide range of industries, including chip design, life sciences, consumer products, precision manufacturing and financial services. The U.S. is fertile ground for AI adoption due to its digital maturity and entrepreneurial culture, and there is growing demand for services to support this transition.

“Digital design and engineering can be completely transformed with GenAI,” said Matteo Gallina, ISG digital engineering solutions lead. “Companies in the U.S. are hungry for services to help them realize that potential.”

Successful AI implementations can reduce costs, workforce requirements and development time, ISG says. For example, GenAI can create millions of possible product designs, replacing slow and costly development with rapid processes that reduce time to market. However, enterprises are demanding proven use cases for the technology, which few service providers can offer yet.

Much of the demand for AI services in the U.S. comes from fields where AI integration requires deep industry knowledge, ISG says. For example, in manufacturing processes such as chip lithography, AI could enable companies to identify failures in complex manufacturing equipment. AI models can be quickly trained on an almost unlimited amount of specialized domain knowledge. However, demand for vertical expertise by providers in this area still outstrips supply.

AI is also accelerating research and development and service delivery in pharmaceuticals, healthcare and life sciences, the report says. Agentic AI systems can autonomously analyze vast datasets to identify potential drug candidates and optimize clinical trial designs, reducing costs and bringing new therapies to market more quickly.

AI-powered digital engineering is also helping U.S. enterprises develop and deliver consumer services in collaboration with providers, ISG says. Companies are demanding implementations that comply with regulations and do not increase risk. For example, if a bank uses a GenAI tool to develop a loan approval bot, the bot’s actions need to be explainable, or the bank could be liable to lawsuits over issues such as discrimination. Privacy and data security are also significant concerns.

“AI lets companies reimagine customer experience design to personalize experiences at scale,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Leading service providers can help clients develop AI engineering tools that meet evolving requirements.”

The report also explores other digital engineering trends affecting U.S. enterprises, including the importance of data quality and availability and rising concerns over the energy consumption of AI workloads.

For more insights into the digital engineering challenges faced by U.S. enterprises, including the shift to offering services such as software and the need for a new talent mix to reshore manufacturing, plus ISG’s advice for addressing those challenges, see the ISG Provider Lens™ Focal Points briefing here.

The 2025 ISG Provider Lens™ Digital Engineering Services report for the U.S. evaluates the capabilities of 43 providers across four quadrants: Design & Development (Products, Services and Experiences), Integrated Customer/User Engagement, Intelligent Operations and Platform and Application Services.

The report names Accenture, Capgemini, Cognizant, GlobalLogic, HARMAN, HCLTech, Infosys, LTIMindtree, LTTS, Persistent Systems, TCS and Wipro as Leaders in all four quadrants. It names Cyient, Hexaware and Tech Mahindra as Leaders in three quadrants each. NTT DATA is named as a Leader in one quadrant.

In addition, Apexon is named as a Rising Stars — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in three quadrants. Ascendion is named as a Rising Star in two quadrants. Motherson Technology, NTT DATA and Xorient are named as Rising Stars in one quadrant each.

In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2025 among Digital Engineering Services providers. Persistent Systems earned the highest customer satisfaction scores in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

Customized versions of the report are available from GlobalLogic, Hexaware and LTTS.

The 2025 ISG Provider Lens™ Digital Engineering Services report for the U.S. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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Will Thoretz, ISG

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Julianna Sheridan, Matter Communications for ISG

+1 978 518 4520

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KEYWORDS: United States North America Connecticut

INDUSTRY KEYWORDS: Software Networks Artificial Intelligence Data Management Technology Apps/Applications Mobile/Wireless Other Technology

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WEX Signs 10-Year Extension with Enterprise Fleet Management

PORTLAND, Maine–(BUSINESS WIRE)–WEX (NYSE: WEX), the global commerce platform that simplifies the business of running a business, announced a 10-year extension of its relationship with global fleet solutions provider, Enterprise Fleet Management, an affiliate of Enterprise Mobility. The agreement extends the decades-long partnership with WEX that dates back to 1993. WEX will continue to deliver fuel cards to Enterprise Fleet Management customers upon signup to help them monitor and control fuel-related activities and expenses.

“WEX’s 32-year partnership with Enterprise demonstrates growth and mutual trust between two industry leaders,” said Brian Fournier, Americas Senior Vice President & General Manager, Mobility, WEX. “As part of the comprehensive solutions that Enterprise Fleet Management provides, they continue to utilize WEX to meet the demands of a changing industry. We greatly value their partnership and are pleased to extend it for the next decade.”

The partnership began in April 1993, by utilizing WEX’s innovative fuel card solutions. Over the decades, Enterprise Mobility has grown into the world’s largest fleet operator. Today, WEX fuel cards power a significant portion of Enterprise Mobility’s operations, including car rental, truck rental, and fleet management.

Enterprise Fleet Management operates a network of more than 60 locations, providing local hands-on account management and supporting a fleet of over 900,000 managed vehicles for companies, government agencies, and other organizations across the United States and Canada.

“Our commitment to delivering world-class service and creating value for our customers through customized fleet strategies is who we are,” said Dain Giesie, Vice President of Business Development, Enterprise Fleet Management. “And as a company that places customers and employees at the center of every decision we make, we are pleased to continue our partnership with WEX, a company with a proven history of the same commitment. Our shared service-oriented culture coupled with a commitment to the future, will undoubtedly pave the way for new and innovative solutions for our clients in the years ahead.”

About WEX

WEX (NYSE: WEX) is the global commerce platform that simplifies the business of running a business. WEX has created a powerful ecosystem that offers seamlessly embedded, personalized solutions for its customers around the world. Through its rich data and specialized expertise in simplifying benefits, reimagining mobility, and paying and getting paid, WEX aims to make it easy for companies to overcome complexity and reach their full potential. For more information, please visit www.wexinc.com.

About Enterprise Fleet Management

Enterprise Fleet Management operates a network of more than 60 fully staffed offices in the U.S. and Canada, and, together with its affiliate Enterprise Mobility, are leading providers of mobility solutions. Enterprise Fleet Management offers comprehensive fleet management services for companies, government agencies and organizations with fleets. Dedicated local hands-on account management teams provide personalized fleet solutions, tailored to client’s business priorities, understanding local market dynamics, financial impact, productivity needs, and brand image. Privately held by the Taylor family of St. Louis, Enterprise Mobility manages the Enterprise Rent-A-Car, National Car Rental and Alamo brands with a diverse fleet of more than 2.4 million vehicles through an integrated network of over 9,500 fully staffed neighborhood and airport rental locations in more than 90 countries and territories.

Forward-Looking Statements

This press release contains forward-looking statements including, but not limited to, statements regarding the expected benefits resulting from the Company’s partnership with Enterprise. Any statements in this press release that are not statements of historical facts are forward-looking statements. When used in this press release, the words “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “will,” “positions,” “confidence,” and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain such words. Forward-looking statements relate to our future plans, objectives, expectations, and intentions and are not historical facts and accordingly involve known and unknown risks and uncertainties and other factors that may cause the actual results or performance to be materially different from future results or performance expressed or implied by these forward-looking statements, including the ability of the Company and customers to realize the expected benefits of the Company’s partnership with Enterprise; as well as other risks and uncertainties identified in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the Securities and Exchange Commission on February 20, 2025 and subsequent filings with the Securities and Exchange Commission. The forward-looking statements speak only as of the date of this press release and undue reliance should not be placed on these statements. The Company disclaims any obligation to update any forward-looking statements as a result of new information, future events, or otherwise.

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Johnston Farrow, 832-823-3044

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WEX

Steve Elder, 207-523-7769

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KEYWORDS: United States North America Maine

INDUSTRY KEYWORDS: Professional Services Payments Automotive Technology Finance Fintech Fleet Management

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Essential Utilities Named to USA TODAY’s America’s Climate Leaders 2025 List

Progress toward goal to 60% reduction in greenhouse gas emissions leads to third straight Climate Leaders honor

BRYN MAWR, Pa.–(BUSINESS WIRE)–Essential Utilities Inc. (NYSE: WTRG) enters the final days of its monthlong Essential Earth Day campaign by announcing that it has been named to USA TODAY’s list of America’s Climate Leaders 2025. This is the third consecutive year Essential, a leading provider of water, wastewater and natural gas services, has received the prestigious award from USA TODAY and Statista, the world-leading statistics portal and industry ranking provider. View the full America’s Climate Leaders 2025 list.

The recognition reinforces Essential’s commitment to protecting and providing essential resources for life, and arrives while the company holds volunteer events around its nine-state service territory for Essential Earth Day. Hundreds of Essential employees are participating in dozens of events to clean up green spaces, plant thousands of trees and flowers, and support key conservation and environmental partners. Essential has also given more than $1 million to partner organizations as part of its Earth Day initiatives.

Essential pairs its charitable initiatives with a steadfast commitment to reduce the environmental impact of its operations. Recognition on the America’s Climate Leaders list is reserved for companies showing a year-over-year reduction in greenhouse gas emissions intensity. On an absolute basis, Essential has achieved a 25 percent reduction through 2023, making strong progress to reducing Scope 1 and 2 emissions 60 percent from a 2019 baseline level.

“Being named one of America’s Climate Leaders for the third straight year validates the efforts made by every member of the Essential team to responsibly provide the natural resources our customers need to thrive,” said Essential chairman and CEO Chris Franklin. “By modernizing natural gas infrastructure, aggressively addressing methane leaks, and investing in renewable energy, Essential Utilities is taking care of our communities for present and future generations.”

Essential’s Scope 1 emissions primarily come from its gas operations, with emissions reductions driven by the replacement of hundreds of miles of aged, leak-prone natural gas infrastructure and accelerated methane leak detection and repair processes. The company’s Long Term Infrastructure Improvement Plan is in the midst of replacing 3,000 miles of aging pipelines with state-of-the-art infrastructure that is less susceptible to corrosion and leaks. Scope 2 emissions reductions are achieved through increased procurement of renewable energy for its water and wastewater treatment and distribution processes.

Visit the Essential website for more information on the company’s sustainability practices.

About Essential

Essential Utilities, Inc. (NYSE:WTRG) delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. With a focus on water, wastewater and natural gas, Essential is committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Operating as the Aqua and Peoples brands, Essential serves approximately 5.5 million people across 9 states. Essential is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Learn more at www.essential.co.

WTRGG

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O: 610.645.1191

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KEYWORDS: United States North America Pennsylvania

INDUSTRY KEYWORDS: Other Energy Utilities Environment Oil/Gas Sustainability Green Technology Energy

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