Market Newsdesk

Cessna Citation Longitude Expands its Global Reach with First Order in Brazil

SÃO PAULO–(BUSINESS WIRE)–
The first order of a Cessna Citation Longitude in Brazil was announced today during Latin American Business Aviation Conference & Exhibition (LABACE). The flagship of the Citation line of business jets, which are designed and manufactured by Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, was ordered by a longtime Citation customer that currently operates several aircraft from across the Textron Aviation product portfolio, including a Cessna Citation business jet and a Cessna and Beechcraft turboprop. Expected to deliver in 2026, the Longitude will be used for business and personal travel.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250805485427/en/

“With its class-leading performance, quiet cabin and range, the Citation Longitude is perfectly suited to meet the needs of our customers in Brazil — one of the most dynamic aviation markets in the world,” said Marcelo Moreira, vice president, Sales, Latin America. “The Longitude complements the customer’s existing fleet by providing long range, speed and delivering the exceptional comfort and performance expected from a Cessna Citation business jet.”

In 2024, Textron Aviation aircraft represented 40 percent of competitive turbine aircraft deliveries in Latin America — the largest share of any aircraft original equipment manufacturer. The region is home to nearly 1,000 Cessna Citation business jets and more than 2,100 Cessna and Beechcraft turboprops.

The Longitude is equally designed around the pilot experience, passenger comfort and overall performance, delivering an aircraft that lives up to its designation as the flagship of the Citation family of business jets. Designed to elevate passenger expectations, the aircraft delivers the quietest cabin in the super-midsize class, a stand-up 1.83-meter/6-foot tall flat-floor cabin and seating for up to 12 passengers with a standard double-club configuration that delivers the most legroom in its class. State-of-the-art cabin technology enables passengers to manage their environment and entertainment from a mobile device.

About the Cessna Citation Longitude

With a range of 6,482 kilometers (3,500 nautical miles) and full fuel payload of 726 kilograms (1,600 pounds), the Citation Longitude offers customers a low cabin altitude (1,509 meters / 4,950 feet) at 12,500 meters/ 41,000 feet, more standard features and a comfortable, bespoke interior. The aircraft features fully berthable seats and a spacious walk-in baggage compartment that is accessible throughout the flight. The spacious cockpit incorporates easier access and an ergonomic design that fully focuses on crew comfort and efficiency.

The clean-sheet design of the Longitude integrates the latest technology throughout the aircraft, bringing customers the lowest direct operating cost in its class. Powered by FADEC-equipped Honeywell HTF7700L turbofan engines, the Longitude combines on-condition engine overhaul periods to best-in-class airframe inspection intervals of 18 months and 800 hours. Textron Aviation’s full time diagnostics recording system (AReS) and 3D Technical Publications leverage advanced technology to reduce maintenance downtime and overall costs to operation.

About Textron Aviation

We inspire the journey of flight. For more than 95 years, Textron Aviation Inc., a Textron Inc. company, has empowered our collective talent across the Beechcraft, Cessna and Hawker brands to design and deliver the best aviation experience for our customers. With a range that includes everything from business jets, turboprops, and high-performance pistons, to special mission, military trainer and defense products, Textron Aviation has the most versatile and comprehensive aviation product portfolio in the world and a workforce that has produced more than half of all general aviation aircraft worldwide. Customers in more than 170 countries rely on our legendary performance, reliability and versatility, along with our trusted global customer service network, for affordable and flexible flight. For more information, visit www.txtav.com| www.defense.txtav.com| www.scorpionjet.com.

About Textron Inc.

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. For more information, visit: www.textron.com.

Certain statements in this press release may project revenues or describe strategies, goals, outlook or other non-historical matters; these forward-looking statements speak only as of the date on which they are made, and we undertake no obligation to update them. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including, but not limited to, changes in aircraft delivery schedules or cancellations or deferrals of orders.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805485427/en/

Media Contact:

Keturah Austin

+1.316.249.3706

[email protected]

txtav.com

KEYWORDS: Latin America South America Brazil

INDUSTRY KEYWORDS: Air Transport Aerospace Manufacturing Transportation Travel

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Cessna Citation Longitude expands its global reach with first order in Brazil (Photo Credit: Textron Aviation).

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Newegg Launches Gamer Community to Unite PC Enthusiasts Worldwide

DIAMOND BAR, Calif.–(BUSINESS WIRE)–
Newegg Commerce, Inc. (NASDAQ: NEGG) (the “Company”), a global leader in e-commerce for computer and technology products, today announced the launch of the Newegg Gamer Community, a new digital platform on Newegg.com and the Newegg app where customers and fans can connect, share, and explore the latest in gaming, PC hardware, custom builds, and technology trends.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250805167683/en/

“Newegg is more than just a place to buy your next PC,” said Jim Tseng, VP of Product Management at Newegg. “It’s an entire ecosystem, an extended family built on support, camaraderie, and tools that celebrate PC culture. We’ve been fostering this culture since launching Newegg.com in 2001, and we’re excited to now bring the community together on a global scale.”

Whether you’re a gamer, DIY builder, content creator, or tech enthusiast, the Newegg Gamer Community was created with you in mind.

How to Join

Joining is free and easy. Users can create an account at newegg.com/community. Visitors can also find the community by searching “Gamer Community” on Newegg.com or clicking the link in the site’s header.

Once registered, members can post, comment, showcase their PC builds, and engage directly with fellow users and Newegg staff.

“The Newegg Gamer Community was designed to be a community-first space,” said Maria Ayon, Director of Customer Service at Newegg. “It’s not a shopping destination, it’s a place to build meaningful connections with like-minded gamers and PC enthusiasts, and to ask questions freely without hesitation.”

What to Expect

The community features a wide variety of interactive content and discussion areas, including:

• Gaming News & Trends – Stay abreast of the latest announcements, releases and trending topics

• PC Hardware Discussions – Dive into conversations about components, cooling, upgrades, and performance

• PC Build Showcase Galleries – Explore user-submitted builds and show off your own setup

• DIY Support & Tips – Get hands-on advice and troubleshooting help for building, upgrading, and optimizing your rig

• Polls & Surveys – Participate in fun and insightful polls and share your perspective

A Growing Ecosystem

The Newegg Gamer Community launch marks the beginning of a broader effort to support and expand the company’s core community of gamers and tech enthusiasts. With more tools, content, and engagement opportunities on the horizon, Newegg is deepening its commitment to growing a vibrant, PC-centric culture.

About Newegg

Newegg Commerce, Inc. (NASDAQ: NEGG), founded in 2001 and based in Diamond Bar, Calif., near Los Angeles, is a leading global online retailer for PC hardware, consumer electronics, gaming peripherals, home appliances, automotive and lifestyle technology. Newegg also serves businesses’ e-commerce needs with marketing, supply chain, and technical solutions in a single platform. For more information, please visit Newegg.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805167683/en/

Andrew Choi

Newegg Commerce Inc.

[email protected]

KEYWORDS: California United States North America

INDUSTRY KEYWORDS: Technology Electronic Games Retail Social Media Entertainment Consumer Online Retail Electronic Commerce Software Other Consumer Communications Internet Hardware Consumer Electronics

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Newegg Gamer Community

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PPG integrates PPG ADJUSTRITE estimating platform with PPG PAINTMANAGER XI software to streamline commercial refinish operations

PITTSBURGH–(BUSINESS WIRE)–
PPG (NYSE: PPG) today announced the integration of the PPG ADJUSTRITE® commercial estimating platform with PPG PAINTMANAGER® XI color management software for enhanced workflow efficiency and improved productivity for users of PPG products in the commercial vehicle repair industry.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250805334041/en/

The integration enables the seamless transfer of data from the PPG AdjustRite platform directly into the PPG PaintManager XI software, automating material inputs and reducing the need for duplicate data entry. This functionality allows users to track, manage and report on paint material usage and job costs with greater accuracy and speed.

“By connecting these two platforms, we help our customers operate more efficiently and profitably,” said Doug Orr, PPG AdjustRite platform manager, Automotive Refinish. “This integration reflects our commitment to continuous improvement and customer-focused innovation.”

Key benefits of the integration include:

• Streamlined job setup between estimating and paint software

• Leveraging automation to maximize the productivity of our customers

• Improved accuracy and consistency in material calculations

• Access to advanced tracking and reporting

This feature is available exclusively to customers using both the PPG AdjustRite estimation platform and PPG commercial transport coatings. The integration aligns with PPG’s broader strategy of delivering digital refinish solutions that improve shop performance and help address labor and workflow challenges. For more information, visit www.adjustrite.com.

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

At PPG (NYSE: PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $15.8 billion in 2024. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com.

AdjustRite,PaintManager XI, the PPG Logo and We Protect and Beautify the World are registered trademarks of PPG Industries Ohio, Inc.

CATEGORY Refinish

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805334041/en/

PPG Media Contact:

Michelle Deemer

Automotive Refinish

+1 412 434 3419

[email protected]

www.ppg.com

KEYWORDS: United States North America Pennsylvania

INDUSTRY KEYWORDS: Automotive Technology Manufacturing Trucking Transport General Automotive Other Manufacturing Software Engineering Electronic Design Automation Chemicals/Plastics

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PPG integrates its PPG ADJUSTRITE® commercial estimating platform with PPG PAINTMANAGER® XI color management software to enhance workflow efficiency and increase productivity for commercial vehicle repair professionals using PPG products.

Sphere Entertainment Co. to Host Second Quarter 2025 Conference Call

NEW YORK–(BUSINESS WIRE)–
Sphere Entertainment Co. (NYSE: SPHR) will host a conference call to discuss results for the second quarter ended June 30, 2025 on Monday, August 11, 2025 at 10:00 a.m. Eastern Time. The Company will issue a press release reporting its results prior to the market opening.

To participate via telephone, please dial 888-800-3155 with the conference ID number 8089430 approximately 10 minutes prior to the call. The call will also be available via webcast at investor.sphereentertainmentco.com under the heading “Events.”

For those who are unable to participate on the conference call, you may access a recording of the call by dialing 800-770-2030 (conference ID number 8089430). The call replay will be available from 1:00 p.m. Eastern Time on Monday, August 11, 2025, until 11:59 p.m. Eastern Time on Monday, August 18, 2025. The webcast replay will be available on the website until Monday, August 18, 2025.

About Sphere Entertainment Co.

Sphere Entertainment Co. is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue opened in Las Vegas in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805956922/en/

Ari Danes, CFA

Investor Relations and Financial Communications

(212) 465-6072

Justin Blaber

Financial Communications

(212) 465-6109

Grace Kaminer

Investor Relations

(212) 631-5076

KEYWORDS: United States North America Nevada New York

INDUSTRY KEYWORDS: Entertainment Communications Sports TV and Radio Other Sports Events/Concerts Media

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JetBlue Launches TrueBlue Travel™, Expanding the Power of Loyalty Beyond the Flight

The new platform allows members to book and redeem points on hotels and car rentals, extending JetBlue’s loyalty experience beyond the flight.

DANIA BEACH, Fla.–(BUSINESS WIRE)–
Today, JetBlue (NASDAQ: JBLU) announced the launch of TrueBlue Travel, the new name for its consumer travel booking platform, replacing the former Paisly by JetBlue website. TrueBlue Travel is powered by Paisly, JetBlue’s proprietary technology platform and wholly owned travel services subsidiary, and offers an even more seamless way for TrueBlue® members to plan, book, and be rewarded for their trips. The rebrand broadens how and where points can be used, unlocking even more travel value for members. With this expansion, TrueBlue points can now be redeemed for JetBlue flights, flight + hotel packages, as well as hotel stays and car rentals booked through TrueBlue Travel.

By aligning the brand with TrueBlue, JetBlue’s award-winning loyalty program, the platform makes it even easier for members to plan and book every part of their trip, whether they’re flying with JetBlue or not, while maximizing the value of their rewards. This launch is also a key step in advancing JetBlue’s broader JetForward strategy, which focuses on building a more resilient, profitable and customer-centric business. By expanding JetBlue’s role in the travel ecosystem through Paisly, TrueBlue Travel unlocks new ways to engage customers through loyalty. To celebrate the launch, members can earn 2X Tiles on cars and hotels booked through TrueBlue Travel between August 5 and August 8, 2025, for travel completed by November 30, 2025 (terms apply).

“This rebrand is a major milestone for Paisly, LLC as we continue to grow into a fully integrated travel services company,” said Jamie Perry, President of Paisly, LLC. “It reflects what customers already expect: a platform that delivers unbeatable value for TrueBlue members, from earning and redeeming points to using JetBlue Plus and Premier Card benefits. With the addition of hotel and car redemption, TrueBlue Travel offers one seamless place to plan and book an entire trip, backed by the service JetBlue is known for. It also highlights how Paisly’s platform can support future partners looking to deliver a loyalty-led travel experience.”

TrueBlue Travel offers a full-service booking experience that extends beyond flights, with options to book hotels, vacation rentals, car rentals, activities, theme park tickets and travel bags, whether or not customers are flying with JetBlue. Members earn points and tiles on every eligible purchase and can now redeem points for hotel stays and car rentals. The platform features exclusive member savings, personalized deal matching based on itineraries, and a seamless interface to manage travel plans. While sign-in isn’t required, logging in with a TrueBlue account or linking an upcoming flight unlocks additional savings and tailored offers. All bookings are backed by 24/7 support from TrueBlue Travel’s Helpful Humans team.

“TrueBlue Travel is a major step forward in our mission to make loyalty more meaningful,” said Ed Pouthier, vice president, loyalty & personalization at JetBlue. “By expanding how and where members can redeem points through TrueBlue Travel, and delivering that experience through Paisly, our in-house travel services company, we’re bringing more flexibility and value to the program. It’s about creating value throughout the entire travel ribbon, not just every flight.”

The launch of TrueBlue Travel marks the next chapter in Paisly, LLC’s growth as a full-service travel services company. Already powering branded travel platforms across JetBlue’s portfolio like JetBlue Vacations, Paisly is purpose-built to support loyalty ecosystems and co-branded card programs through its proprietary technology. With the ability to enable earning and redemption across a wide range of non-flight travel products, Paisly is well-positioned to support additional airlines and loyalty programs looking to deepen customer engagement and deliver greater value throughout the travel journey.

How to earn points & tiles with TrueBlue Travel

	Car rentals	Stays	Activities	Travel Bags
TrueBlue points earned per eligible $1 spent on pre-tax purchase price All TrueBlue members	100 points (200 for Mosaics) per day, up to 5 days	1 point	1 point	1 point
Tiles earned per eligible $100 spent on pre-tax purchase price All TrueBlue members	1 tile	1 tile	1 tile	1 tile
Additional TrueBlue points earned per $1 spent on JetBlue Cards (incl. Taxes & fees)2 JetBlue Cardmembers only	JetBlue Card — 3x JetBlue Plus Card — 6x JetBlue Premier Card— 6x (select locations)	JetBlue Card — 3x JetBlue Plus Card — 6x JetBlue Premier Card— 6x	JetBlue Card — 3x JetBlue Plus Card — 6x JetBlue Premier Card— 6x	JetBlue Card — 3x JetBlue Plus Card — 6x JetBlue Premier Card— 6x
When will points post to your account?	2 weeks after completed travel on average, but can take up to 45 days	4 days after completed travel on average, but can take up to 7 days	3 weeks after completed travel on average, but can take up to 45 days	Up to 45 days after purchase
2 All TrueBlue points are subject to the TrueBlue Terms and Conditions

To book hotels, car rentals, activities and more, or to start redeeming TrueBlue points, visit truebluetravel.com.

About Paisly

Paisly, LLC is a tech-enabled managed travel services company that is committed to delivering personalized, human-first experiences at scale. Paisly, a wholly-owned subsidiary of JetBlue Airways Corporation, leverages a proprietary technology platform that is purpose-built for the airline industry, and delivers personalized travel offers based on customer behavior and real-time context.

Unlike traditional platforms, Paisly manages its services in-house, from hotel partnerships and marketing to customer care, ensuring a seamless experience. Its model is built on three core pillars: great products powered by innovative tech, exceptional customer service delivered by its 24/7 Helpful Humans team and Insider Experience program, and unbeatable value through personalized recommendations. With over 300 dedicated crewmembers, Paisly is redefining how travelers research, plan, book, and enjoy their trips – making every journey better.

About JetBlue

JetBlue is New York’s Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando, and San Juan. JetBlue carries customers to more than 100 cities throughout the United States, Latin America, Caribbean, Canada, and Europe. For more information and the best fares, visit jetblue.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805258961/en/

JetBlue Corporate Communications

Tel: +1.718.709.3089

[email protected]

KEYWORDS: Florida United States North America

INDUSTRY KEYWORDS: Apps/Applications Technology Mobile/Wireless Air Transport Software Other Travel Internet Travel

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Tractor Supply Invites All Farmers, Growers, Bakers and Makers to Participate in National Farmers Market Event

Free vendor registration closes on August 28

BRENTWOOD, Tenn.–(BUSINESS WIRE)–
Tractor Supply Company (NASDAQ: TSCO), the largest rural lifestyle retailer in the United States, is inviting neighbors from across the country to take part in this year’s annual National Farmers Market event — a celebration of local talent, hard work and community pride. On September 13, all Tractor Supply stores will transform into a gathering place for farmers, growers, bakers and makers to showcase and sell their homegrown and handmade goods. Vendor registration is open now through August 28.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250805112220/en/

“We’re always inspired by the creativity and hard work of folks in our communities,” said Kimberley Gardiner, Chief Marketing Officer at Tractor Supply. “The Farmers Market is a great way to bring people together and shine a light on the talents our neighbors have to offer. Whether you’re a seasoned vendor or just thinking about giving it a try, we’d be glad to have you join us.”

There is no fee to participate in the 2025 National Farmers Market, though vendors are responsible for complying with state and local ordinances. The free, family-friendly event is an ideal opportunity for people with a passion for harvesting, canning, baking, crafts and more to connect with the community and share their knowledge, expertise and products.

To learn more and register, visit tsceventpartners.com/ or stop into your local Tractor Supply store by August 28.

About Tractor Supply Company

For more than 85 years, Tractor Supply Company (NASDAQ: TSCO) has been passionate about serving the needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts and all those who enjoy living Life Out Here. Tractor Supply is the largest rural lifestyle retailer in the U.S., ranking 296 on the Fortune 500. The Company’s more than 52,000 Team Members are known for delivering legendary service and helping customers pursue their passions, whether that means being closer to the land, taking care of animals or living a hands-on, DIY lifestyle. In store and online, Tractor Supply provides what customers need – anytime, anywhere, any way they choose at the low prices they deserve.

As part of the Company’s commitment to caring for animals of all kinds, Tractor Supply is proud to include Petsense by Tractor Supply, a pet specialty retailer, and Allivet, a leading online pet pharmacy, in its family of brands. Together, Tractor Supply is able to provide comprehensive solutions for pet care, livestock wellness and rural living, ensuring customers and their animals thrive. From its stores to the customer’s doorstep, Tractor Supply is here to serve and support Life Out Here.

As of June 28, 2025, the Company operated 2,335 Tractor Supply stores in 49 states and 207 Petsense by Tractor Supply stores in 23 states. For more information, visit www.tractorsupply.com and www.Petsense.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805112220/en/

Mary Winn Pilkington (615) 440-4212

Chris Mainz (615) 647-1991

[email protected]

KEYWORDS: United States North America Tennessee

INDUSTRY KEYWORDS: Retail Consumer Agriculture Specialty Pets Natural Resources

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Bee Blessed Farm & Apiary sells homemade honey, jams and other items at the Tractor Supply store in Orange Park, Florida, during the retailer’s 2024 National Farmers Market. Free vendor registration for the 2025 national event is now open.

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Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs

WALTHAM, Mass.–(BUSINESS WIRE)–Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company^TM today announced the industry’s first workflow-powered, agentic approach to customer self-service that transforms how enterprises deliver service across channels. By combining the powerful agentic capabilities of Pega Blueprint™ and Pega Predictable AI™, organizations can leverage enterprise workflows typically used by customer service representatives (CSRs) into interactive self-service experiences that automate some of the most complex requests, with all interactions backed by enterprise-grade intelligence and control.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250805381835/en/

Organizations across industries are struggling to offload customer service workflows to self-service channels, despite what many current offerings claim to do. Current “agentic” solutions are, at their core, basic chatbots: simplistic, limited to basic queries, and introduce increased unpredictability and risk. Frequently deployed in just one channel or restricted to proprietary chat interfaces, these solutions create siloed experiences and waste development resources, resulting in brittle, expensive systems that leave frustrated customers screaming “Representative!” while over-extending CSRs.

Pega offers a fundamentally different approach to self-service, built on three core elements that power this new Pega Self-Service Agent^TM to quickly resolve customer queries on any channel while driving significant cost savings:

Pega Blueprint: As the first workflow and decisioning design agent, Blueprint enables rapid creation of service workflows with secure access to customer data and enterprise content. New workflows can be deployed in hours—no code or training needed.

Center-out™ agentic architecture: Pega Self-Service Agent orchestrates these service workflows and decisions from the enterprise core through semantic understanding, ensuring consistent, scalable, intelligent service across channels, including third-party chat front ends, email, text, or other communication platforms.

Pega Predictable AI: Self-service agents follow enterprise policies, access relevant data and knowledge, execute workflows, and automate resolutions through semantic understanding that works universally across communication channels—far beyond the capabilities of black-box AI or IVR systems. Pega Predictable AI creates a reliable experience that reduces risk and frees CSRs to focus on high-value tasks.

Now, brands can confidently offer enterprise workflows in any self-service channel, powered by agents that can handle the same types of complex interactions typically done by CSRs. This includes answering questions, outlining steps, identifying and requesting documents, and dynamically guiding users through to resolution regardless of the communication platform. Additional benefits include:

• Better, more efficient resolution: Customers can have natural conversations on their preferred self-service channel, asking questions and changing direction without skipping a beat. Because these AI agents and CSRs use the same enterprise workflows, transitioning to human agents when needed is seamless, with full context preserved to advance effective resolution.
• Universal channel flexibility, transparency, and consistency: The solution works across voice (IVR), digital channels (web, mobile, messaging), third-party chat systems, and other platforms through semantic integration—delivering a unified brand experience regardless of how customers engage or which front-end system they use. Pega provides APIs to connect custom chat channels to both autonomous agents and CSRs via the Pega Customer Service^TM desktop.
• Faster development time: Any Pega customer service workflow can be deployed instantly, eliminating the need for additional development or design. New workflows are created in minutes, reducing implementation time from weeks to days.
• Enterprise-grade governance: Built-in compliance controls make the solution ideal for regulated industries. Every interaction is tracked, secure, and auditable—promoting transparency and accountability while scaling AI responsibly.

These powerful customer service capabilities are available now via Pega Blueprint and in Pega Customer Service later this year as part of the Pega Infinity ’25 release. For more information, visit www.pega.com/agentic-self-service.

Quotes and commentary

“While the market buzzes with agentic AI hype, enterprises still struggle to find responsible solutions that deliver the high caliber of service customers have come to expect,” said Don Schuerman, CTO, Pega. “Pega Self-Service Agent is a fundamental transformation in customer service, evolving and elevating self-service experiences rooted in existing enterprise workflows. With Pega Blueprint and Pega Predictable AI, we’re creating truly autonomous self-service that accomplishes meaningful work. This isn’t just another chatbot—it’s a complete reimagining of customer service that reduces costs while creating experiences customers genuinely want to engage with.”

Supporting Resources:

• Pega Self-Service Agent
• Pega Predictable AI
• Pega Customer Service
• Pega Blueprint

About Pegasystems

Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com.

All trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805381835/en/

Press Contact:

Ilena Ryan

Director of PR

[email protected]

617-866-6722

KEYWORDS: United States North America Massachusetts

INDUSTRY KEYWORDS: Data Management Apps/Applications Technology Software Networks Artificial Intelligence

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Pega Self-Service Agent carries context and adheres to workflow processes, policies, and governance

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Pega Self-Service Agent offers customers conversational voice interactions

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Users can seamlessly preview their customer service workflows across channels

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Service workflows can be instantly transformed into conversational self-service agents

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SS&C Technologies Unifies Wealth Offerings Under SS&C Black Diamond Wealth Solutions

The comprehensive single-source suite combines SS&C’s industry-leading wealth & trust management technology and services

WINDSOR, Conn.–(BUSINESS WIRE)–SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced the launch of SS&C Black Diamond® Wealth Solutions. The suite combines SS&C’s award-winning Black Diamond Wealth Platform with SS&C’s full suite of wealth management solutions to enable wealth managers to easily manage their technology and operations needs in one place.

“We’ve long relied on multiple SS&C solutions—Black Diamond, Accord, Salentica, and family office services—to serve clients more efficiently and intelligently,” said Doug Turner, Principal, Director of Operations & Strategic Projects at Diversified Trust. “Seeing them come together under the SS&C Black Diamond Wealth Solutions brand validates what we’ve experienced for years: a deep commitment to integration, innovation, and advisor-centric technology.”

SS&C Black Diamond Wealth Solutions serves over 800,000 active users across more than 3,000 firms managing more than $3.6 trillion in assets. Capabilities include:

• Portfolio Management & Reporting – Centralized command center
• Alternative Investments – Tracking, reporting and management
• Client Portal – Secure communications and third-party integration capabilities via web and mobile
• CRMs – Prospecting, relationship management and activity tracking
• Trust & Retirement Services – Trust accounting, reporting and benefits payments
• Compliance & Surveillance – Supports regulatory compliance and monitoring
• Investment Management – Proposal generation, model marketplace and OCIO services
• Trading & Rebalancing – Trade execution with tax-efficient portfolio alignment and straight-through processing
• Business Intelligence & Billing – Practice analytics and revenue management

“The wealth management industry continues to evolve amid the Great Wealth Transfer and changes in investor expectations. To manage these shifts, wealth managers need their technology partners to deliver increasingly connected, modern experiences,” said Steve Leivent, Co-General Manager of Wealth and Investment Technologies at SS&C Technologies. “SS&C Black Diamond Wealth Solutions gives firms a truly integrated experience without the friction of working across separate systems. Advisors can now manage the full client lifecycle from one ecosystem, with seamless data flow, automated workflows, and enhanced insights. This unification represents a strategic evolution designed to help wealth managers operate more efficiently, grow faster, and deliver more personalized service at scale.”

The introduction of SS&C Black Diamond Wealth Solutions reinforces Black Diamond’s ability to serve as the central hub for wealth managers, allowing firms to build an end-to-end technology stack to seamlessly connect proprietary systems and third-party applications.

Current clients will experience no disruption to their existing systems, logins or support relationships. To learn more about SS&C Black Diamond Wealth Solutions and explore the complete offering, visit the new website at sscblackdiamond.com.

About SS&C Technologies

SS&C is a global provider of services and software for the financial services and healthcare industries. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices around the world. More than 22,000 financial services and healthcare organizations, from the world’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale and technology.

Additional information about SS&C (Nasdaq: SSNC) is available at www.ssctech.com.

Follow SS&C on X, LinkedIn and Facebook.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250805520173/en/

For more information

Brian Schell

Chief Financial Officer

SS&C Technologies

Tel: +1-816-642-0915

E-mail: [email protected]

Justine Stone

Investor Relations

SS&C Technologies

Tel: +1-212-367-4705

E-mail: [email protected]

Media Contacts

Sam Gentile

Tel: +1-646-818-9195

E-mail: [email protected]

KEYWORDS: United States North America Connecticut

INDUSTRY KEYWORDS: Professional Services Data Management Security Technology Software Finance Fintech

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