{"id":998227,"date":"2026-08-26T09:05:54","date_gmt":"2026-08-26T13:05:54","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/verizon-business-ranked-1-in-customer-satisfaction-by-jd-power-for-large-enterprise-medium-business-internet-service\/"},"modified":"2026-08-26T09:05:54","modified_gmt":"2026-08-26T13:05:54","slug":"verizon-business-ranked-1-in-customer-satisfaction-by-jd-power-for-large-enterprise-medium-business-internet-service","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/verizon-business-ranked-1-in-customer-satisfaction-by-jd-power-for-large-enterprise-medium-business-internet-service\/","title":{"rendered":"Verizon Business Ranked #1 in Customer Satisfaction by JD Power for Large Enterprise & Medium Business Internet Service"},"content":{"rendered":"

\nAs AI data demands redefine reliability metrics, Verizon Business moves up to #1 spot in both the Large Enterprise and Medium Business segments
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NEW YORK, Aug. 26, 2026 (GLOBE NEWSWIRE) — Evolving artificial intelligence initiatives and real-time data tools are placing unprecedented strain on customer networks, challenging industry-wide satisfaction metrics for large enterprises. Amidst this growing complexity, Verizon Business has answered the call, unseating a multi-year incumbent to claim the #1 ranking in customer satisfaction for both Large Enterprises and Medium Business segments in the JD Power 2026 U.S. Business Internet Satisfaction Study\u2120<\/sup>.1<\/sup><\/p>\n

According to the study, heightened customer sensitivity to downtime contributed to a 12-point cross-industry drop in large-enterprise performance and reliability metrics. In the face of these challenges, Verizon Business bucked the trend, ascending to the top spot through its customer-centric focus on meeting enterprises\u2019 most demanding data needs. The #1 rankings are based on responses from 4,091 business internet customers surveyed from March through May 2026, including top marks for Verizon in the Performance and Reliability category for both the Large Enterprise and Medium Business segments.<\/p>\n

\u201cIn an era where AI and high-stakes data demands require heightened resilience, this recognition shows that our network performance sets the industry benchmark,\u201d said Massimo Peselli, Chief Revenue Officer, Global Enterprise and Public Sector for Verizon Business. \u201cAs the industry continues to transform, Verizon Business is delivering the reliability that allows the world\u2019s largest and fastest growing organizations to embrace innovation and technological evolution.\u201d<\/p>\n

Verizon Business\u2019 internet products and services include 5G Business Internet<\/u><\/a> (wireless internet connectivity), Fios Business Internet<\/u><\/a> (fiber-based connectivity solutions), Verizon AI Connect<\/u><\/a> (AI network infrastructure and connectivity), Managed Network Services<\/u><\/a> (diverse global IT services), and more. <\/p>\n

The study evaluates customer experiences across seven key factors: performance and reliability; cost of service; communications; sales representatives; billing; digital account management; and customer support.<\/p>\n

Verizon Business outperformed providers in the large enterprise and medium business segments, earning the top ranking across key categories:<\/p>\n