{"id":996364,"date":"2026-08-18T12:51:13","date_gmt":"2026-08-18T16:51:13","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ai-is-earning-its-place-at-the-table-new-par-technology-survey-finds\/"},"modified":"2026-08-18T12:51:13","modified_gmt":"2026-08-18T16:51:13","slug":"ai-is-earning-its-place-at-the-table-new-par-technology-survey-finds","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ai-is-earning-its-place-at-the-table-new-par-technology-survey-finds\/","title":{"rendered":"AI Is Earning Its Place at the Table, New PAR Technology Survey Finds"},"content":{"rendered":"

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AI Is Earning Its Place at the Table, New PAR Technology Survey Finds<\/b><\/p>\n

Consumers who rejected restaurant AI outright in 2025 are now more open to it, provided transparency, control, and human access remain part of the deal<\/i><\/p>\n

NEW HARTFORD, N.Y.–(BUSINESS WIRE<\/a>)–PAR Technology Corporation<\/a> (NYSE: PAR), a leading technology provider powering multi\u2011unit operations across restaurant, retail, and large-scale commerce, today released its 2026 Industry Report: AI on the Diner\u2019s Terms<\/a>. The report analyzes findings from 1,000 surveyed consumers on AI’s expanding role in the restaurant experience, revealing a meaningful shift from 2025.<\/p>\n

\nIn 2025, 41% of surveyed consumers<\/a> said they’d choose a restaurant that avoided AI altogether. One year later, average discomfort with restaurant AI has fallen to 27%. This means nearly 3 in 4 diners are now open to AI playing some role in their experience, depending on how it’s used. That’s a meaningful signal: consumers aren’t just tolerating AI, they’re actively reassessing its value.<\/p>\n

\nThe shift doesn\u2019t mean consumers are ready to hand everything over to AI. Rather, the research suggests diners are increasingly willing to embrace AI when the value is clear: faster service, greater consistency, and more relevant experiences. What they expect in return is transparency about when and how AI is used, and the ability to reach a real person when needed.<\/p>\n

\n\u201cConsumers are giving operators clear direction\u2014they are open to AI when it makes their experience better,” said Savneet Singh, CEO of PAR Technology. “The operators who move now to build that trust will own the guest relationship. The ones who wait will be handing it to someone else. This is not about replacing humans. It is about making sure restaurants are present, relevant, and in control wherever their guests choose to order next.”<\/p>\n

Five Findings, At A Glance:<\/span><\/b><\/p>\n

Operational AI earns the strongest acceptance<\/b><\/p>\n