{"id":995613,"date":"2026-08-14T17:11:17","date_gmt":"2026-08-14T21:11:17","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pennsylvania-american-water-encourages-customers-to-learn-about-new-rates-and-available-bill-assistance-programs\/"},"modified":"2026-08-14T17:11:17","modified_gmt":"2026-08-14T21:11:17","slug":"pennsylvania-american-water-encourages-customers-to-learn-about-new-rates-and-available-bill-assistance-programs","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pennsylvania-american-water-encourages-customers-to-learn-about-new-rates-and-available-bill-assistance-programs\/","title":{"rendered":"Pennsylvania American Water Encourages Customers to Learn About New Rates and Available Bill Assistance Programs"},"content":{"rendered":"
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PR Newswire<\/p>\n<\/p><\/div>\n

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More than $1 billion in planned system upgrades will strengthen water and wastewater infrastructure, while expanded affordability programs offer additional support for eligible customers<\/p>\n

\n MECHANICSBURG, Pa.<\/span>, Aug. 14, 2026<\/span> \/PRNewswire\/ — Pennsylvania American Water<\/a>\u00a0is encouraging customers to learn more about new water and wastewater rates taking effect this week and the company’s expanded customer assistance program available to help eligible households manage their bills.<\/p>\n

“The changes customers will see on their bills help continue to improve the safe, clean, reliable water and wastewater service they and their communities depend on every day,” said Pennsylvania American Water President Justin Ladner. “We are focused on expanding customer assistance and helping customers access the support available to them if eligible, freeing up money for everyday household needs.”<\/p>\n

The new rates approved by the Pennsylvania Public Utility Commission (PUC) will support the company’s ongoing plans to invest\u00a0$1.2 billion\u00a0through mid-2027 to modernize and strengthen its water and wastewater systems in communities across Pennsylvania.\u00a0This infrastructure improvement plan includes replacing 117 miles of aging water main, continuing to\u00a0eliminate\u00a0lead service lines, and addressing contaminants of emerging concern such as PFAS in drinking water. The new rates will also support critical wastewater system upgrades, including the replacement of 32 miles of aging sewer main.\u00a0<\/p>\n

\n Expanded Customer Assistance Available
<\/b>Pennsylvania American Water has provided payment assistance to eligible customers through its H2O Help to Others Program\u2122 for more than 35 years. Last year alone, customers received more than $16 million in discounts and $1.8 million in grants through the program.<\/p>\n

As part of the PUC-approved rate change, Pennsylvania American Water will enhance its programs to provide additional support for qualified customers with past-due balances. The enhanced program will:<\/p>\n