{"id":989632,"date":"2026-08-04T16:41:43","date_gmt":"2026-08-04T20:41:43","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ai-adoption-more-than-doubles-as-cx-demand-accelerates\/"},"modified":"2026-08-04T16:41:43","modified_gmt":"2026-08-04T20:41:43","slug":"8x8-ai-adoption-more-than-doubles-as-cx-demand-accelerates","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ai-adoption-more-than-doubles-as-cx-demand-accelerates\/","title":{"rendered":"8×8 AI Adoption More Than Doubles as CX Demand Accelerates"},"content":{"rendered":"

<\/p>\n

8×8 AI Adoption More Than Doubles as CX Demand Accelerates<\/b><\/p>\n

AI Solution Adoption More Than Doubled Year-Over-Year; Engage Customer Base Grew 247%; Communication API Interactions Accelerate Across Every Channel<\/i><\/p>\n

CAMPBELL, Calif.–(BUSINESS WIRE<\/a>)–
\nThe pressure on customer experience teams isn’t letting up: more interactions, tighter staffing, higher expectations. First quarter results from 8×8, Inc.’s fiscal year 2027 show organizations are responding by deploying AI that reduces interaction volume, meets customers on their preferred digital channels, and consolidates communications on a platform built to scale. Usage-based revenue, which includes communication APIs, AI solutions, digital channels, and telecom, continued its strong growth trajectory from Q4 FY26 with a 63 % year-over-year increase in Q1 FY27.<\/p>\n

8×8, Inc.<\/a> (NASDAQ: EGHT), a leading global business communications platform provider, released Q1 FY27 momentum metrics for its AI-powered customer experience and communications API solutions.<\/p>\n

\nIn Q1, customer adoption of AI solutions \u2013 including 8×8 AI Studio<\/a> and 8×8 Intelligent Customer Assistant<\/a> \u2013 grew 121% year-over-year. 8×8 Engage<\/a>, 8×8’s purpose-built solution for frontline and non-desk workers, expanded its customer base more than 247% year-over-year. The pattern is consistent: customers are deploying these tools, and they’re using them.<\/p>\n

\n“AI adoption more than doubled, and it’s showing up in live customer conversations, not pilots,” said Hunter Middleton<\/a>, Chief Product Officer at 8×8, Inc. “We’re investing on both sides: the AI our customers deploy, and the infrastructure underneath that routes, processes, and governs every interaction in real time. That combination is what lets them run AI-first CX at enterprise scale, and the numbers reflect it.”<\/p>\n

AI adoption continues to climb<\/b><\/p>\n

\nDemand for AI-driven customer experience tools continued to accelerate in Q1 FY27, with significant growth in both adoption and usage across 8×8 Intelligent Customer Assistant, 8×8 AI Studio, and 8×8 Engage solutions:<\/p>\n