{"id":985432,"date":"2026-07-28T07:06:56","date_gmt":"2026-07-28T11:06:56","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/yelp-host-surpasses-1-million-calls-expands-into-food-ordering-and-adds-opentable\/"},"modified":"2026-07-28T07:06:56","modified_gmt":"2026-07-28T11:06:56","slug":"yelp-host-surpasses-1-million-calls-expands-into-food-ordering-and-adds-opentable","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/yelp-host-surpasses-1-million-calls-expands-into-food-ordering-and-adds-opentable\/","title":{"rendered":"Yelp Host Surpasses 1 Million Calls, Expands Into Food Ordering and Adds OpenTable"},"content":{"rendered":"

<\/p>\n

Yelp Host Surpasses 1 Million Calls, Expands Into Food Ordering and Adds OpenTable<\/b><\/p>\n

Voice AI solution grows call volume an average of 38% month-over-month since launch; new updates open Yelp Host to non-table-service restaurants for the first time<\/i><\/p>\n

SAN FRANCISCO–(BUSINESS WIRE<\/a>)–Yelp Inc.<\/a> (NYSE: YELP), the company that connects people with great local businesses, today announced<\/a> that Yelp Host<\/a>, the voice AI solution for restaurants, has handled more than 1 million calls\u2014the equivalent of nearly 2 years of phone conversations and growing at an average of 38% month-over-month since its October 2025 launch through June 2026. Building on that momentum, Yelp introduced more than a dozen new updates to Yelp Host, including a new integration with OpenTable, native food ordering for pickup, 16 new languages, custom voice options, and enhanced analytics.<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260728926260\/en\/<\/a><\/p>\n

\"Yelp<\/p>\n

Yelp Host makes booking a reservation as easy as having a conversation.<\/p>\n<\/div>\n

\u201cMany restaurants struggle to answer every call, leading to missed reservations and lost orders that hurt their business,” said Akhil Kuduvalli Ramesh, chief product officer at Yelp. “Grounded in Yelp’s trusted business data and designed to get smarter with every interaction, Yelp Host addresses this need by helping restaurants manage every inquiry and understanding each restaurant\u2019s needs in a way generic solutions can\u2019t match. We remain devoted to evolving Yelp Host to meet the needs of restaurants, and now with reservations through OpenTable and native food ordering, we’re able to serve even more types of restaurants\u2014helping them save time, serve guests better, and operate more smoothly.”<\/p>\n

“We had no idea how many opportunities we were missing to connect with our guests. Missed calls meant missed catering inquiries, missed private events, and missed guest connections. Since turning on Yelp Host, we’ve saved 80 hours of staff time each week, allowing our team to redirect their focus to creating a better experience for every guest who walks through our doors,” said Alyssa Gangeri, Pastry Chef & Operating Partner, The Butter Milk Ranch.<\/p>\n

“What stands out about Yelp Host is how it handles everything at once\u2014every call gets answered, no delays, no dropped inquiries,” said Jongpil Kim, CEO of MUN Korean Steakhouse. “And the integration with Yelp Guest Manager makes it feel like one cohesive system rather than something bolted on.”<\/p>\n

Yelp Host and OpenTable bring AI-powered reservation management to more restaurants<\/b><\/p>\n

Yelp Host now integrates with OpenTable<\/a>, enabling restaurants in the US and Canada to handle OpenTable reservation calls automatically, around the clock. Callers can book, modify, and cancel reservations via Yelp Host, which syncs instantly with OpenTable, freeing staff from manual, phone-based tasks.<\/p>\n

Yelp Host expands to non-table-service restaurants with native food ordering<\/b><\/p>\n

Yelp Host now handles food ordering for pickup, enabling restaurants to accept takeout orders through the AI-powered voice agent without staff involvement. The update brings Yelp Host to counter service restaurants for the first time, including quick-service, fast-casual, and takeout-focused operations. Through restaurant integration platform Stream<\/a>, Yelp Host connects with a restaurant’s existing POS system\u2014including Toast, Square, Clover, and others\u2014to access the full menu, take orders conversationally, and route them directly to the kitchen with no manual entry required. Coming this summer, Yelp Host will also support food upselling and expanded payment settings, giving restaurants even more customizable options. Unlike other food ordering systems, Yelp Host charges zero commission fees to restaurants.<\/p>\n

More personalization, additional languages, and simpler management<\/b><\/p>\n

Yelp Host now offers new language, voice, call routing, reporting, and setup capabilities to help restaurants better serve guests and simplify day-to-day management, including:<\/p>\n