{"id":984141,"date":"2026-07-23T11:15:43","date_gmt":"2026-07-23T15:15:43","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-deploys-first-live-salesforce-customer-on-agentforce-contact-center\/"},"modified":"2026-07-23T11:15:43","modified_gmt":"2026-07-23T15:15:43","slug":"ttec-digital-deploys-first-live-salesforce-customer-on-agentforce-contact-center","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-deploys-first-live-salesforce-customer-on-agentforce-contact-center\/","title":{"rendered":"TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center"},"content":{"rendered":"<h2>\nNew Agentforce Contact Center implementation helps Compass Working Capital automate financial coaching workflows, save an estimated 6,000 hours annually, and deliver AI-powered voice support\u00a0<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p>AUSTIN, Texas, July  23, 2026  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=2GiOxCeXTFygdN97ValDbo8kgndkxGbqtG-D39oXXARh2EFNkIee0wkMzxh_JlZnRmXekujpfHPW9TYXMiSN3A==\" rel=\"nofollow\" target=\"_blank\"><strong><u>TTEC<\/u><\/strong><\/a>, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=j6_3HinQl6ovOgnCHxlHTJne59dRiaZ76ny_2iZCp5oqt_rYq9WkLEnhWdq5w0WX7Rnow2moUTVRThXRfURP_pjMItcyPLHG0tRxuU5yi9Q=\" rel=\"nofollow\" target=\"_blank\"><strong><u>TTEC Digital<\/u><\/strong><u>\u00a0<\/u><\/a> has successfully completed the first Salesforce customer go-live of <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=PcPHyhZh0PAkJDHEfohs4q8PTpwZdzwALS3ss_nY4VFyWPXcrrUs-MLe5Cunidy8kQXDsiWN9KcRsEXAwVFfvRIQvMXlk9M6dLirKCHY1Apqyv1sp8ijf2yhv26h-SaRCf-xP4DejC22H5YVi60kVUEvDAZ9xzHtV9dzZG7rSmtDKFqpfWH2aqOo92RH4zdH\" rel=\"nofollow\" target=\"_blank\"><strong><u>Agentforce Contact Center<\/u><\/strong><\/a> with client <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=oW0FtsFNHDE-sLj0t1uAxCTo5oc2ZFzybNUJwhl9GoLYKu3HlmVab8WE4SlelQ8mCM8tPazCz2fErx0ykNXb8dP_sfl0gggqXW2RDzN8Uepus4GZyAUfO-sEghyCj0FI\" rel=\"nofollow\" target=\"_blank\"><strong><u>Compass Working Capital<\/u><\/strong><\/a>, a non-profit financial services organization dedicated to assisting families in building assets and achieving homeownership.\u00a0<\/p>\n<p>\u201cThe TTEC Digital team worked alongside us as true partners, taking the time to understand our clients, our coaches, and the realities of serving busy families managing tight budgets and full lives. With that insight, TTEC Digital implemented Agentforce Contact Center in a way that was designed around our needs, helping calls reach the right coach, enabling callbacks on our clients\u2019 schedule, and using AI to handle data entry so our staff can stay focused on the conversation in front of them,\u201d said<strong> George Reuter, managing director of impact and innovation at Compass Working Capital<\/strong>.<\/p>\n<p>Agentforce Contact Center enhances the day-to-day experience for Compass coaches through a unified architecture, with Compass estimating 6,000 staff hours saved annually. By unifying every live interaction with complete customer data into one continuous, intelligent workflow, the platform&#8217;s single-pane console brings all interaction channels, AI, and CRM data into a single workspace.<\/p>\n<p>This solution enables seamless hand-offs between AI and human agents, maximizing productivity and lowering the total cost of ownership (TCO) in most instances. Within this integrated ecosystem, real-time transcription triggers automated actions such as data capture and task creation. Both human advisors and the AI voice agent operate from this shared system, providing a consistent, up-to-date source of truth as processes and regulations evolve.<\/p>\n<p>Because Agentforce Contact Center is natively built within Salesforce, Compass can deploy an AI voice agent without complex integrations. Grounded in Compass Working Capital\u2019s existing knowledge base, the assistant helps manage inquiries and schedule appointments while delivering a more intuitive, personalized client experience.<\/p>\n<p>\u201cAchieving the first live deployment of Agentforce Contact Center is an incredible milestone for our team,\u201d said <strong>Chris Brown, president at TTEC Digital<\/strong>. \u201cDebuting this new product alongside an organization as impactful as Compass Working Capital demonstrates how organizations can use agentic AI to reduce or eliminate administrative work while strengthening \u2014 not replacing \u2014 the human relationships that define exceptional service.\u201d<\/p>\n<p>Earlier this year, TTEC Digital was selected for Salesforce&#8217;s elite <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=jty6sRzPTvz8OsyPsOsTYW05s7dGCq2OMrbtTsk4GEaMfA538rm8bW0xp6NGNZK56fw-h7zG9PCYZhXejIjsFGedrv88n_O0l3yIzJV7od9v9kSFAznlnc5V7_2FCBgHGi-JizLfmXXbd3ilK7JfdbvkRrAw9-Zy53Oi2gohE9jSePnio1UO-b7X0EHA6AkSQ3kU6IlOBHptFqbeQv681jbDUpi3I4srmkgc9iq3qzHi9XJcUa5fAtnFsBIEfj3C\" rel=\"nofollow\" target=\"_blank\"><strong><u>Forward Deployed Engineering Partner Network<\/u><\/strong><\/a>, enabling TTEC Digital architects to collaborate directly with Salesforce product engineering teams during implementation. That collaboration helped accelerate deployment from project kickoff to production in six weeks.\u00a0<\/p>\n<p>\u201cOur work with TTEC Digital highlights the strength of the Salesforce ecosystem in turning innovation into impact. By bringing our agentic AI capabilities together with TTEC Digital\u2019s deep contact center expertise, we are enabling organizations like Compass Working Capital to deliver more connected, responsive, and human-centered experiences at scale,\u201d said <strong>John Robb, senior director, customer solutions, voice, at Salesforce<\/strong>.<\/p>\n<p>Following the successful production cutover, TTEC Digital is providing hypercare support to ensure continuous optimization as Compass Working Capital scales its service delivery across metropolitan housing authorities nationwide. This foundational deployment establishes a roadmap for future expansion into areas that were previously too complex or cost-prohibitive, including new digital messaging channels, proactive client reminders, and deep employee-facing automation within Salesforce.<\/p>\n<p>\n        <strong>About Compass Working Capital<\/strong>\n      <\/p>\n<p>Compass Working Capital&#8217;s mission is to partner with families with low incomes to build assets as a pathway out of poverty. To achieve our mission, we operate client-centered savings and financial coaching programs, deliver training and technical assistance to other practitioners, and shape policy solutions that dismantle barriers to asset building. Compass partners with affordable housing providers to run the Department of Housing and Urban Development&#8217;s Family Self-Sufficiency program, the nation&#8217;s largest asset-building program for families with low incomes. Since 2010, Compass has partnered with 7,300 families to build $35 million in savings through the FSS program. To learn more, visit\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=PmLlV8UFUzbth7HRF4CigzhGiw8XJslEf8FEaOJJghOkmjZIqyPhHMMSTivRXUgoHnskgEGKenRv4tQ4wuyGiPIlwkM1LzfqT2rcIzJ1AGQDNMylEkn3VA98rhL3RpZQ\" rel=\"nofollow\" target=\"_blank\"><u>http:\/\/compassworkingcapital.org<\/u><\/a>.<\/p>\n<p>\n        <strong>About TTEC<\/strong>\n      <\/p>\n<p>TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience. Serving iconic and disruptive brands, TTEC\u2019s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-generation digital technology, the Company\u2019s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company also delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back-office, and fraud prevention services. Founded in 1982, TTEC\u2019s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company\u2019s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit\u202f<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=JdWF-sTCTBKvkoT0GfWLJucXyomENxWahQsGgAfvQVl35jwHBox0K3eWMyNqxQVFsB2KJy1Z2c7OP9KTwv5Ni2b6UyiW7HgeDMqWBx9_5S8=\" rel=\"nofollow\" target=\"_blank\"><u>https:\/\/ttec.com<\/u><\/a>.<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTc2NjQ1NCM3NzExOTA2IzUwMDE1Mzg3MA==\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/NDJmYzRlYmUtNTNkNy00ZmNkLTk2M2UtMGQ3Y2JkMmU0ODZhLTUwMDE1Mzg3MC0yMDI2LTA3LTIzLWVu\/tiny\/TTEC-Digital.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\">\n<pre>Corporate Comms\r\nMeredith Matthews\r\nmeredith.matthews@ttec.com<\/pre>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>New Agentforce Contact Center implementation helps Compass Working Capital automate financial coaching workflows, save an estimated 6,000 hours annually, and deliver AI-powered voice support\u00a0 AUSTIN, Texas, July 23, 2026 (GLOBE NEWSWIRE) &#8212; TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital\u00a0 has successfully completed the first Salesforce customer go-live of Agentforce Contact Center with client Compass Working Capital, a non-profit financial services organization dedicated to assisting families in building assets and achieving homeownership.\u00a0 \u201cThe TTEC Digital team worked alongside us as true partners, taking the time to understand our clients, our coaches, and the realities of serving busy families managing tight budgets &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-deploys-first-live-salesforce-customer-on-agentforce-contact-center\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-984141","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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