{"id":982799,"date":"2026-07-20T09:53:20","date_gmt":"2026-07-20T13:53:20","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-firms-integrate-ai-into-work-for-long-term-outcomes\/"},"modified":"2026-07-20T09:53:20","modified_gmt":"2026-07-20T13:53:20","slug":"u-s-firms-integrate-ai-into-work-for-long-term-outcomes","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-firms-integrate-ai-into-work-for-long-term-outcomes\/","title":{"rendered":"U.S. Firms Integrate AI into Work for Long-Term Outcomes"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>U.S. Firms Integrate AI into Work for Long-Term Outcomes<\/b><\/p>\n<p class=\"bwalignc\"><b>Organizations boost productivity by orchestrating AI adoption, workplace operations and employee experience, ISG Provider Lens<sup>\u00ae<\/sup> report says<\/b><\/p>\n<p>STAMFORD, Conn.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nU.S. enterprises are shifting from hybrid workplace enablement to AI-driven workplace ecosystems that embed intelligence into everyday work, according to a new research report published today by Information Services Group (<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.isg-one.com&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=ISG&amp;index=1&amp;md5=e6bbefbcfe5b8295e11a01ea8f21e94a\">ISG<\/a>) (Nasdaq: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=III&amp;index=2&amp;md5=9531fa6afeefcc32e9b574ee59931480\">III<\/a>), a global AI-centered technology research and advisory firm.<\/p>\n<p>\nThe 2026 ISG Provider Lens<sup>\u00ae<\/sup> Future of Work \u2014 Services report for the U.S. finds that AI is becoming an integral part of workflows, collaboration environments and decision processes rather than a standalone automation technology. As organizations contend with economic pressures, talent shortages and rising productivity expectations, they are integrating workplace technologies, operations and employee experience to create more cohesive environments that improve business performance.<\/p>\n<p>\n\u201cPervasive use of AI is beginning to fundamentally change the nature of work and workplaces,\u201d said Bill Huber, ISG partner, Digital Platforms and Solutions. \u201cTo integrate it successfully, enterprises need to connect people, technology and processes in ways that deliver tangible operational improvements.\u201d<\/p>\n<p>\nEnterprises are embedding AI into routine work to automate repetitive tasks, improve decision speed and increase contextual awareness across business activities. Organizations recognize that successful AI adoption depends on workforce skills, organizational trust and responsible implementation as much as technical deployment. They are investing in workforce enablement and change management programs to help employees incorporate AI into daily work.<\/p>\n<p>\nOrganizations increasingly measure workplace transformation in terms of business outcomes rather than traditional IT performance metrics. Productivity, employee sentiment and task success, as much as technology performance, are now key indicators of success in these initiatives. Enterprises also are investing in change management and governance practices, while coordinating stakeholders from all business functions, to help translate workplace strategies into sustained operational benefits.<\/p>\n<p>\nAs integration across domains introduces complexity, especially in large, fragmented organizations, many U.S. enterprises are working to simplify workplace environments through vendor consolidation, platform standardization and tool rationalization. These initiatives improve coordination across IT, HR and business operations while reducing operational friction and creating more manageable workplace ecosystems, ISG says.<\/p>\n<p>\n\u201cWorkplace transformation is becoming an orchestration challenge rather than a technology challenge,\u201d said Bruce Guptill, lead author of the report. \u201cProviders that can coordinate platforms, operations and employee experience are helping organizations manage growing complexity while improving business outcomes.\u201d<\/p>\n<p>\nThe report also explores other trends affecting U.S. workplace services, including the growing importance of sustainability in workplace strategies and the increasing convergence of IT, human resources and facilities management as organizations create more integrated workplace environments.<\/p>\n<p>\nFor more insights into the workforce challenges faced by enterprises in the U.S., along with ISG\u2019s advice for addressing them, see the ISG Provider Lens Focal Points briefing <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fei.isg-one.com%2FResearch%2F_MarketingPage%3FdashboardID%3D201a11ca-c115-4a33-a9f7-941eceefbbd1%26documentId%3DsvTar0dqsa&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=2c4e7d7be8e3e628bba214dbd9d13d42\">here<\/a>.<\/p>\n<p>\nThe report evaluates the capabilities of 53 unique providers across five quadrants: Workplace Strategy and Enablement Services, Digital Workplace Operations and Support Services \u2014 Large Accounts, Digital Workplace Operations and Support Services \u2014 Mid Market, AI-augmented Collaboration and Experience Services and Smart and Sustainable Workplace Services.<\/p>\n<p>\nThe report names Accenture, Cognizant, HCLTech, Infosys, TCS and Wipro as Leaders in four quadrants each. It names Capgemini, DXC Technology, Kyndryl, NTT DATA and Unisys as Leaders in three quadrants each. Deloitte is named as a Leader in two quadrants, and Bell Techlogix, CompuCom, Hexaware, Lenovo, LTM, Pomeroy, PwC, Red River, Stefanini, Tech Mahindra and Zensar Technologies are named as Leaders in one quadrant each.<\/p>\n<p>\nIn addition, Computacenter is recognized as a Rising Star \u2014 a company with a \u201cpromising portfolio\u201d and \u201chigh future potential\u201d by ISG\u2019s definition \u2014 in two quadrants. Kyndryl, NTT DATA and Tech Mahindra are recognized as Rising Stars in one quadrant each.<\/p>\n<p>\nIn the area of customer experience, Infosys is named the global ISG CX Star Performer for 2026 among Future of Work (Workplace) &#8211; Services providers. Infosys earned the highest customer satisfaction scores in ISG&#8217;s Voice of the Customer survey, part of the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fisg-one.com%2Fproviders%2Fstar-of-excellence&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=ISG+Star+of+Excellence%26%238482%3B+program&amp;index=4&amp;md5=5a97ec7e2d990e63bb1594fcb0425bf5\">ISG Star of Excellence\u2122 program<\/a>, the premier quality recognition for the technology and business services industry.<\/p>\n<p>\nCustomized versions of the report are available from <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fbelltechlogix.com%2Fnews%2Fisg-future-of-work-2026%2F&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=Bell+Techlogix&amp;index=5&amp;md5=f0ad3af4b2408f2243e9f4e657bcaea8\">Bell Techlogix<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.computacenter.com%2Fen-us%2Fwho-we-are%2Fnews%2Fcomputacenter-us-earns-two-rising-star-recognitions-in-isg-future-of-work-services-2026-report&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=Computacenter&amp;index=6&amp;md5=ac1f5c549c6bbf2ccee2b0aff9f65de3\">Computacenter<\/a>.<\/p>\n<p>\nThe 2026 ISG Provider Lens Future of Work \u2014 Services report for the U.S. is available to subscribers or for one-time purchase on this <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fei.isg-one.com%2FResearch%2F_MarketingPage%3FdashboardID%3D201a11ca-c115-4a33-a9f7-941eceefbbd1%26documentId%3D_ZPmV0JOLG&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=webpage&amp;index=7&amp;md5=18cd28ec6a5130dc209abde054bd4b9a\">webpage<\/a>.<\/p>\n<p><b>About ISG<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.isg-one.com%2F&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=ISG&amp;index=8&amp;md5=9f33c3074b062645f65daf3c4d7392ed\">ISG<\/a> (Nasdaq: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&amp;esheet=54572767&amp;newsitemid=20260720405556&amp;lan=en-US&amp;anchor=III&amp;index=9&amp;md5=d144db044fdb52015b32a1ea5842c509\">III<\/a>) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world\u2019s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260720405556r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260720405556\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260720405556\/en\/<\/a><\/span><\/p>\n<p><b>Press Contacts:<br \/>\n<br \/><\/b><br \/>Laura Hupprich, ISG<br \/>\n<br \/>+1 203-517-3132<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:laura.hupprich@isg-one.com\">laura.hupprich@isg-one.com<br \/>\n<\/a><\/p>\n<p>Erik Arvidson, Matter Communications for ISG<br \/>\n<br \/>+1 978-518-4542<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:isg@matternow.com\">isg@matternow.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Connecticut United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Consulting Data Management Technology Professional Services Security Software Artificial Intelligence Internet Mobile\/Wireless Human Resources Electronic Design Automation<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260720405556\/en\/1016900\/3\/ISG_R_Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>U.S. Firms Integrate AI into Work for Long-Term Outcomes Organizations boost productivity by orchestrating AI adoption, workplace operations and employee experience, ISG Provider Lens\u00ae report says STAMFORD, Conn.&#8211;(BUSINESS WIRE)&#8211; U.S. enterprises are shifting from hybrid workplace enablement to AI-driven workplace ecosystems that embed intelligence into everyday work, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens\u00ae Future of Work \u2014 Services report for the U.S. finds that AI is becoming an integral part of workflows, collaboration environments and decision processes rather than a standalone automation technology. As organizations contend with economic pressures, talent shortages and rising productivity expectations, they are integrating &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-firms-integrate-ai-into-work-for-long-term-outcomes\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;U.S. Firms Integrate AI into Work for Long-Term Outcomes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-982799","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>U.S. Firms Integrate AI into Work for Long-Term Outcomes - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-firms-integrate-ai-into-work-for-long-term-outcomes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"U.S. Firms Integrate AI into Work for Long-Term Outcomes - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"U.S. Firms Integrate AI into Work for Long-Term Outcomes Organizations boost productivity by orchestrating AI adoption, workplace operations and employee experience, ISG Provider Lens\u00ae report says STAMFORD, Conn.&#8211;(BUSINESS WIRE)&#8211; U.S. enterprises are shifting from hybrid workplace enablement to AI-driven workplace ecosystems that embed intelligence into everyday work, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens\u00ae Future of Work \u2014 Services report for the U.S. finds that AI is becoming an integral part of workflows, collaboration environments and decision processes rather than a standalone automation technology. 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The 2026 ISG Provider Lens\u00ae Future of Work \u2014 Services report for the U.S. finds that AI is becoming an integral part of workflows, collaboration environments and decision processes rather than a standalone automation technology. 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