{"id":981890,"date":"2026-07-15T13:33:03","date_gmt":"2026-07-15T17:33:03","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tombigbee-invests-in-secure-agentic-workflows-on-calix-one-so-teams-can-personalize-engagement-at-scale-and-do-even-greater-good\/"},"modified":"2026-07-15T13:33:03","modified_gmt":"2026-07-15T17:33:03","slug":"tombigbee-invests-in-secure-agentic-workflows-on-calix-one-so-teams-can-personalize-engagement-at-scale-and-do-even-greater-good","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tombigbee-invests-in-secure-agentic-workflows-on-calix-one-so-teams-can-personalize-engagement-at-scale-and-do-even-greater-good\/","title":{"rendered":"Tombigbee Invests in Secure Agentic Workflows on Calix One So Teams Can Personalize Engagement at Scale and Do Even Greater Good"},"content":{"rendered":"

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Tombigbee Invests in Secure Agentic Workflows on Calix One So Teams Can Personalize Engagement at Scale and Do Even Greater Good<\/b><\/p>\n

Tombigbee is creating secure agentic workflows to build on the extraordinary member loyalty reflected in their 92 NPS\u2014earned by providing experiences like SmartTown for first responders, Friday Night Fiber for high school football stadiums, and Bark digital safety for children and families<\/i><\/p>\n

SAN JOSE, Calif.–(BUSINESS WIRE<\/a>)–
\nToday, Calix, Inc.<\/a> (NYSE: CALX) announced that Tombigbee Fiber, LLC<\/a> (Tombigbee) is leveraging their investment in the AI-native Calix One<\/a>\u2122 platform to begin building secure agentic workflows with Calix Agent Workforce\u2122 Cloud<\/a>. These collaborative AI workflows<\/a> will act as a force multiplier for an experience-led growth model that has delivered exceptional results over a seven-year partnership with Calix\u2014during which Tombigbee achieved a Net Promoter Score\u2120 (NPS\u00ae) of 92<\/a> and positive cash flow<\/a> in just two years.<\/p>\n

\nWorking hand in hand with award-winning Calix Success<\/a>\u2122 and building on 26 years of service provider workflow expertise embedded in the Calix One platform\u2014which processes more than a petabyte of data daily and executes over 4.3 billion workflows<\/a> and operations annually\u2014Tombigbee has moved quickly to lay a strong foundation for operationalizing secure agentic AI. Successful early results across marketing, customer support, and network operations have demonstrated value in accelerated knowledge sharing and reducing operational complexity. As they advance, their secure agentic workflows<\/a> will help Tombigbee turn insights into action even faster\u2014providing their team with expert knowledge, strategic guidance, and contextual intelligence so they can deepen member engagement and scale highly personalized outreach.<\/p>\n

Scott Hendrix, chief executive officer at Tombigbee Fiber and Tombigbee Electric Power Association, said: <\/b>\u201cWhile we are still in the early stages of our Agent Workforce Cloud journey, we are already seeing meaningful value from its ability to put expertise at every employee\u2019s fingertips. It is helping our teams learn faster, better understand complex information, and navigate subscriber interactions with greater confidence. We have been impressed by how quickly our employees have embraced agentic AI, and we are excited about the role this transformative technology can play in advancing our mission.\u201d<\/p>\n

\nWith Agent Workforce Cloud, Tombigbee is building on their success, leveraging Calix Engagement Cloud and Business Insights<\/a> to identify opportunities for delivering meaningful experiences that reflect member needs. Founded in 2019 to bring fiber connectivity to rural Mississippi, Tombigbee partnered with Calix to rapidly adopt, deploy, and manage world-class experiences that radically improve life for their communities. Their initiatives include:<\/p>\n