{"id":973833,"date":"2026-06-18T16:33:22","date_gmt":"2026-06-18T20:33:22","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/"},"modified":"2026-06-18T16:33:22","modified_gmt":"2026-06-18T20:33:22","slug":"ttec-digital-achieves-nice-platinum-partner-status","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/","title":{"rendered":"TTEC Digital Achieves NiCE Platinum Partner Status"},"content":{"rendered":"<h2>\nHighest partnership tier recognizes TTEC Digital\u2019s strategic alignment, delivery excellence, and customer impact<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">AUSTIN, Texas, June  18, 2026  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=8mptBLvoXEceKjw2zBTDPKG1T7GYfiQmnLj3IqCWc5VTsI1T8o50DKMfaOe6znR0P88kYz_WeF7mYPiGLZPxMw==\" rel=\"nofollow\" target=\"_blank\"><strong><u>TTEC<\/u><\/strong><\/a>, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer<strong>\u00a0<\/strong>experience (CX), today announced that\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=YkscHU-j3cb56TYPq6OSnYunIz1wbEWnJNmMrXcarbvlu_kb5og-sD4mQQpVR2xW4kMv56YO1g-PsufQUoYdr4bsEPXk3qKvzQobWE546nQ=\" rel=\"nofollow\" target=\"_blank\"><strong><u>TTEC Digital<\/u><\/strong><\/a>\u00a0has received Platinum Partner status in the\u00a0NiCE\u00a0360 VISION Partner Program. This designation\u00a0represents\u00a0the highest tier within the\u00a0NiCE\u00a0partner ecosystem.\u00a0<\/p>\n<p>\u201cAt the Platinum level, partners operate as strategic collaborators,\u201d\u00a0said\u00a0<strong>Dorothy Copeland, chief partner officer at NiCE<\/strong>.\u00a0\u00a0\u201cTTEC Digital has demonstrated market leadership, strong alignment with our agentic AI vision, and a proven ability to deliver transformational outcomes for customers.\u201d\u00a0<\/p>\n<p>The partnership between TTEC Digital and\u00a0NiCE\u00a0enables\u00a0clients\u00a0across\u00a0health care, financial services, retail, technology, and the public sector to realize transformative business outcomes, including:\u00a0<\/p>\n<ul type=\"disc\">\n<li>\n          <strong>Cloud migration savings<\/strong>: Measurable annual cost savings through cloud contact center migration\u00a0<\/li>\n<li>\n          <strong>CX transformation return<\/strong>: Increased project ROI through comprehensive CX transformation\u00a0<\/li>\n<li>\n          <strong>Contact center modernization<\/strong>: Continued improvement in Net Promoter Score (NPS) from AI-powered contact center modernization\u00a0<\/li>\n<li>\n          <strong>Agent experience optimization<\/strong>: Improved ROI through unified agent experience deployments\u00a0<\/li>\n<li>\n          <strong>AI self-service efficiency<\/strong>: Measurable reductions in agent-assisted calls via generative AI solutions\u00a0<\/p>\n<\/li>\n<\/ul>\n<p>TTEC Digital earned Platinum Partner status through a sustained record of\u00a0robust\u00a0delivery and building a strong pipeline aligned to\u00a0NiCE\u00a0solutions\u00a0\u2014 particularly\u00a0CXone, NICE&#8217;s purpose-built AI-powered customer experience platform, which\u00a0leverages\u00a0natively-integrated\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=c-ZR9x0XB2VpTFioUJfDja2rj-YFYuUPoP4q8Q9HSmqZTWr_f0cKK0spuG103p7sB7HDxAemgwaMSfLeHTY-TWRsTn5cCdcUDxvo9iBFBR34smBl_dSSUAZvuNOQHWsvbgbp0sKUpqtXYWvQs2t5cse9Tk93SZIfvgh2XlVw77-qw0FgjPvTASHd3tnx3N3FvE4NEPVUuNbtFmkeIsJOOmvuX2Mbsh1_AseMz4tSk8fLZiaIVmYr8lTWg3lu8RxX\" rel=\"nofollow\" target=\"_blank\"><u>Cognigy<\/u><\/a>\u00a0capabilities to deploy advanced agentic and conversational AI.\u00a0<\/p>\n<p>\u201cPlatinum Partner status reflects the role TTEC Digital plays in helping organizations move from CX vision to execution,\u201d said <strong>Brad Scott,\u00a0vice\u00a0president\u00a0of TTEC Digital\u2019s\u00a0NiCE\u00a0practice<\/strong>.\u00a0\u00a0\u201cOur work across the\u00a0NiCE\u00a0ecosystem is centered on operationalizing agentic AI, modernizing complex service environments, and driving outcomes that scale. This recognition affirms the trust our clients and\u00a0NiCE\u00a0place in our ability to turn strategy into measurable progress.\u201d\u00a0<\/p>\n<p>With more than 100 certified consultants delivering enterprise-grade conversational and agentic AI customer experience transformation solutions, TTEC Digital has\u00a0established\u00a0one of the CX industry&#8217;s largest\u00a0NiCE\u00a0Cognigy\u00a0practices. This investment has enabled TTEC Digital to rapidly\u00a0emerge\u00a0as one of\u00a0NiCE&#8217;s\u00a0premier strategic partners, helping organizations accelerate the adoption of AI-driven customer engagement technologies.\u00a0\u00a0<\/p>\n<p>In addition,\u00a0to Platinum recognition,\u00a0TTEC Digital has been selected as a launch partner for\u00a0the upcoming\u00a0NiCE\u00a0AI Specialization Program, further recognizing\u00a0TTEC Digital\u2019s\u00a0leadership, technical\u00a0expertise, and commitment to advancing AI-powered customer experience innovation.\u00a0\u00a0<\/p>\n<p>For more information about TTEC Digital\u00a0and\u00a0NiCE, visit\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=QKRelqk8FWK3lD9MlFiVHPDjRiiCyBV2j6UCXZBrQUbTdygXjku8FUi8GofsEPCMtrC75pJFKMJVT_V7s433tp-4BRTqh-mkD6OFbh2tp9Gs9f84rBMz6QTwFpEtCpW2DpGwumuG2gH5lrkYvraIUA==\" rel=\"nofollow\" target=\"_blank\"><u>https:\/\/www.ttecdigital.com\/partners\/nice<\/u><\/a>.\u00a0<\/p>\n<p>\n        <strong>About NiCE<\/strong>\n      <\/p>\n<p>\n        <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=vObpUsJZYhTm-E-Dqa6nQMhLthrsZu995sfCiUJ4reFzmbPAXA3kiRxaeExZ1DNrwFGQocBNjvxF42AsQN2TOg==\" rel=\"nofollow\" target=\"_blank\"><br \/>\n          <strong>NiCE<\/strong><br \/>\n        <\/a> (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE\u2019s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.<\/p>\n<p>\n        <strong>Corporate Media Contact<br \/><\/strong>Christopher Irwin-Dudek, +1 201 561 4442, <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=xa-v5wUFYyp_uhnrDNOCIy_vx8TahMRHYpbe8o-Ur9U4SwMjbyXzSew4cMc6v_0RjTO4cWs3GE6eQAiMRil--w==\" rel=\"nofollow\" target=\"_blank\">media@nice.com<\/a>, ET<\/p>\n<p>\n        <strong>About TTEC<\/strong>\u00a0<br \/>TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience. Serving iconic and disruptive brands, TTEC\u2019s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-generation digital technology, the Company\u2019s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company also delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back-office, and fraud prevention services. Founded in 1982, TTEC\u2019s singular obsession with CX excellence has\u00a0earned it\u00a0leading client, customer, and employee satisfaction scores across the globe. The Company\u2019s employees\u00a0operate\u00a0on six continents and bring technology and humanity together to deliver\u00a0happy customers\u00a0and differentiated business results. To learn more, visit\u202f<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=QKRelqk8FWK3lD9MlFiVHD2lifwqZJxsdULLzXKAij7KupLEiS_R7cE4kqWylq16SfOzi_xgGhPTLWyElbf19EVvk23UXE9ahU3yRIyHZXI=\" rel=\"nofollow\" target=\"_blank\"><strong><u>https:\/\/ttec.com<\/u><\/strong><\/a>.<\/p>\n<p>\n        <strong>Media Contact<\/strong><br \/>\n        <br \/>Meredith.matthews@ttec.com<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTc0OTUwOCM3NjUyMTY4IzUwMDE1Mzg3MA==\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/NTAwYjFmZDItMjZmNi00NzU3LTlhYTctMDRmMDRmMTIzMWZhLTUwMDE1Mzg3MC0yMDI2LTA2LTE4LWVu\/tiny\/TTEC-Digital.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\">\n<pre>Media Contact\u00a0\r\nMeredith.matthews@ttec.com\u00a0<\/pre>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Highest partnership tier recognizes TTEC Digital\u2019s strategic alignment, delivery excellence, and customer impact AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) &#8212; TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer\u00a0experience (CX), today announced that\u00a0TTEC Digital\u00a0has received Platinum Partner status in the\u00a0NiCE\u00a0360 VISION Partner Program. This designation\u00a0represents\u00a0the highest tier within the\u00a0NiCE\u00a0partner ecosystem.\u00a0 \u201cAt the Platinum level, partners operate as strategic collaborators,\u201d\u00a0said\u00a0Dorothy Copeland, chief partner officer at NiCE.\u00a0\u00a0\u201cTTEC Digital has demonstrated market leadership, strong alignment with our agentic AI vision, and a proven ability to deliver transformational outcomes for customers.\u201d\u00a0 The partnership between TTEC Digital and\u00a0NiCE\u00a0enables\u00a0clients\u00a0across\u00a0health care, financial services, retail, technology, and the public sector to realize transformative business outcomes, including:\u00a0 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TTEC Digital Achieves NiCE Platinum Partner Status&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-973833","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TTEC Digital Achieves NiCE Platinum Partner Status - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TTEC Digital Achieves NiCE Platinum Partner Status - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Highest partnership tier recognizes TTEC Digital\u2019s strategic alignment, delivery excellence, and customer impact AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) &#8212; TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer\u00a0experience (CX), today announced that\u00a0TTEC Digital\u00a0has received Platinum Partner status in the\u00a0NiCE\u00a0360 VISION Partner Program. This designation\u00a0represents\u00a0the highest tier within the\u00a0NiCE\u00a0partner ecosystem.\u00a0 \u201cAt the Platinum level, partners operate as strategic collaborators,\u201d\u00a0said\u00a0Dorothy Copeland, chief partner officer at NiCE.\u00a0\u00a0\u201cTTEC Digital has demonstrated market leadership, strong alignment with our agentic AI vision, and a proven ability to deliver transformational outcomes for customers.\u201d\u00a0 The partnership between TTEC Digital and\u00a0NiCE\u00a0enables\u00a0clients\u00a0across\u00a0health care, financial services, retail, technology, and the public sector to realize transformative business outcomes, including:\u00a0 &hellip; Continue reading &quot;TTEC Digital Achieves NiCE Platinum Partner Status&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-18T20:33:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTc0OTUwOCM3NjUyMTY4IzUwMDE1Mzg3MA==\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-achieves-nice-platinum-partner-status\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-achieves-nice-platinum-partner-status\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"TTEC Digital Achieves NiCE Platinum Partner Status\",\"datePublished\":\"2026-06-18T20:33:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-achieves-nice-platinum-partner-status\\\/\"},\"wordCount\":650,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-achieves-nice-platinum-partner-status\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTc0OTUwOCM3NjUyMTY4IzUwMDE1Mzg3MA==\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-achieves-nice-platinum-partner-status\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-achieves-nice-platinum-partner-status\\\/\",\"name\":\"TTEC Digital Achieves NiCE Platinum Partner Status - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/","og_locale":"en_US","og_type":"article","og_title":"TTEC Digital Achieves NiCE Platinum Partner Status - Market Newsdesk","og_description":"Highest partnership tier recognizes TTEC Digital\u2019s strategic alignment, delivery excellence, and customer impact AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) &#8212; TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer\u00a0experience (CX), today announced that\u00a0TTEC Digital\u00a0has received Platinum Partner status in the\u00a0NiCE\u00a0360 VISION Partner Program. This designation\u00a0represents\u00a0the highest tier within the\u00a0NiCE\u00a0partner ecosystem.\u00a0 \u201cAt the Platinum level, partners operate as strategic collaborators,\u201d\u00a0said\u00a0Dorothy Copeland, chief partner officer at NiCE.\u00a0\u00a0\u201cTTEC Digital has demonstrated market leadership, strong alignment with our agentic AI vision, and a proven ability to deliver transformational outcomes for customers.\u201d\u00a0 The partnership between TTEC Digital and\u00a0NiCE\u00a0enables\u00a0clients\u00a0across\u00a0health care, financial services, retail, technology, and the public sector to realize transformative business outcomes, including:\u00a0 &hellip; Continue reading \"TTEC Digital Achieves NiCE Platinum Partner Status\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/","og_site_name":"Market Newsdesk","article_published_time":"2026-06-18T20:33:22+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTc0OTUwOCM3NjUyMTY4IzUwMDE1Mzg3MA==","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"TTEC Digital Achieves NiCE Platinum Partner Status","datePublished":"2026-06-18T20:33:22+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/"},"wordCount":650,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTc0OTUwOCM3NjUyMTY4IzUwMDE1Mzg3MA==","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-achieves-nice-platinum-partner-status\/","name":"TTEC Digital Achieves NiCE Platinum Partner Status - 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