{"id":972802,"date":"2026-06-16T13:33:05","date_gmt":"2026-06-16T17:33:05","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/sc-invests-in-agentic-ai-with-calix-one-building-on-90-net-promoter-score-zero-call-center-churn\/"},"modified":"2026-06-16T13:33:05","modified_gmt":"2026-06-16T17:33:05","slug":"sc-invests-in-agentic-ai-with-calix-one-building-on-90-net-promoter-score-zero-call-center-churn","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/sc-invests-in-agentic-ai-with-calix-one-building-on-90-net-promoter-score-zero-call-center-churn\/","title":{"rendered":"SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn"},"content":{"rendered":"

<\/p>\n

SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn<\/b><\/p>\n

SC builds on a more than 20-year partnership with Calix and proven success on the Calix platform\u2014delivering differentiated subscriber experiences across residential, business, and community markets, including outdoor Wi<\/i>\u2011Fi\u2014to now securely accelerate with agentic capabilities on Calix One<\/i><\/p>\n

SAN JOSE, Calif.–(BUSINESS WIRE<\/a>)–Calix, Inc.<\/a> (NYSE: CALX) today announced that SC<\/a> (formerly SCTelcom) is expanding theirmore than 20-year partnership with Calix\u2014building on a proven model of delivering differentiated experiences across residential, business, and community markets\u2014to deploy Calix Agent Workforce\u2122 Cloud<\/a> on the AI-native Calix One<\/a>\u2122 platform and accelerate growth.<\/p>\n

\nSC, which has served rural Kansas and Oklahoma communities since 1953, has built their business on delivering differentiated subscriber experiences across markets with SmartLife<\/a>\u2122 managed services. These span secure SmartHome<\/a>\u2122 experiences that include outdoor Wi-Fi<\/a>, small business growth with SmartBiz<\/a>\u2122, and community-wide connectivity with SmartTown<\/a>\u00ae. SC has already seen robust results with the Calix platform: a full return on their cloud investment<\/a> in four months, zero call center churn<\/a> with 100 percent support staff retention, a Net Promoter Score\u2120 (NPS\u00ae) of 90\u2014up from 79<\/a> in just two years, and a 3 percent increase<\/a> in average revenue per user in six months\u2014all while scaling performance without adding operational overhead.<\/p>\n

\nWith agentic-driven workflows<\/a> on the Calix One platform, SC can accelerate growth through more personalized subscriber engagement, improved segmentation and targeting, and consistent experiences at scale\u2014helping reduce operating expenses (OPEX) to fund continued expansion. To support this transformation, SC leadership is working with Calix Success<\/a>\u2122 and using the Calix AI Leadership Playbook<\/a> to guide organization-wide enablement and accelerate adoption of agentic capabilities.<\/p>\n

Carla Shearer, chief executive officer and general manager at SC, said: <\/b>\u201cOver our 20-year partnership with Calix, we\u2019ve built something that truly works\u2014for our subscribers and for our business. We\u2019re delivering a strong experience, reflected in a 90 NPS and no staff turnover, while keeping our operation simple and sustainable.<\/p>\n

\n\u201cWhat excites me most is the direction we\u2019re heading together. The Calix vision of an \u2018experience of one\u2019 aligns with how we believe service should feel\u2014personal, responsive, and rooted in real relationships. At the same time, it helps us run more efficiently and manage OPEX in a way that allows us to reinvest right back into the communities we serve.<\/p>\n

\n\u201cAs we evolve how we work\u2014bringing our teams together with agentic capabilities through Calix One\u2014we\u2019re able to spend less time on friction and more time where it matters most: strengthening subscriber relationships and delivering faster, more personalized engagement. That\u2019s how we continue to grow and stay relevant in the AI era.\u201d<\/p>\n

Michael Weening, president and chief executive officer at Calix, said: <\/b>\u201cSince November 2023, we have deliberately invested to evolve our platform so AI works natively within provider workflows\u2014securely and at scale. Over decades of partnership with Calix, SC has built a business that delivers differentiated experiences and drives loyalty and growth. We are proud to support their continued success as they enable human-AI collaboration within their teams to drive efficiency, strengthen subscriber relationships, and allow them to compete and win in any market.\u201d<\/p>\n

\nLearn how Calix One<\/a> is helping service providers transform their business by leveraging the AI Leadership Playbook<\/a>, exploring the award-winning \u201cAI Academy\u201d in Calix University<\/a>, and attending Calix Customer Success webinars<\/a>.<\/p>\n

About Calix<\/b><\/p>\n

Calix, Inc.<\/a> (NYSE: CALX) is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences\u2014so they can compete and win in the markets and communities they serve.<\/p>\n

\nThrough the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.<\/p>\n

\nCalix innovation cycles are underpinned by a strong financial balance sheet and a people\u2011first culture that routinely earns broad industry recognition\u2014winning 81 culture and innovation awards since 2025 alone, as well as Fortune\u2019s 100 Best Companies to Work For\u00ae in 2026.<\/p>\n

\nThis press release contains forward-looking statements that are based upon management\u2019s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix\u2019s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix\u2019s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov<\/a>.<\/p>\n

\nCalix and the Calix logo are trademarks or registered trademarks of Calix and\/or its affiliates in the U.S. and other countries. A listing of Calix\u2019s trademarks can be found at https:\/\/www.calix.com\/legal\/trademarks.html<\/a>. Third-party trademarks mentioned are the property of their respective owners.<\/p>\n

Net Promoter\u00ae, NPS\u00ae, NPS Prism\u00ae, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score\u2120 and Net Promoter System\u2120 are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.<\/i><\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260616155724\/en\/<\/a><\/span><\/p>\n

Press Inquiries:
\n<\/b>
Zach Burger
\n
669-369-1991
\n
zach.burger@calix.com<\/a><\/p>\n

Investor Inquiries:
\n<\/b>
Nancy Fazioli
\n
investorrelations@calix.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Security Carriers and Services Telecommunications Software Networks Internet Data Management Artificial Intelligence<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn SC builds on a more than 20-year partnership with Calix and proven success on the Calix platform\u2014delivering differentiated subscriber experiences across residential, business, and community markets, including outdoor Wi\u2011Fi\u2014to now securely accelerate with agentic capabilities on Calix One SAN JOSE, Calif.–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding theirmore than 20-year partnership with Calix\u2014building on a proven model of delivering differentiated experiences across residential, business, and community markets\u2014to deploy Calix Agent Workforce\u2122 Cloud on the AI-native Calix One\u2122 platform and accelerate growth. SC, which has served rural Kansas and Oklahoma communities since 1953, has built their … <\/p>\n

Continue reading “SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-972802","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nSC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sc-invests-in-agentic-ai-with-calix-one-building-on-90-net-promoter-score-zero-call-center-churn\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn SC builds on a more than 20-year partnership with Calix and proven success on the Calix platform\u2014delivering differentiated subscriber experiences across residential, business, and community markets, including outdoor Wi\u2011Fi\u2014to now securely accelerate with agentic capabilities on Calix One SAN JOSE, Calif.–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding theirmore than 20-year partnership with Calix\u2014building on a proven model of delivering differentiated experiences across residential, business, and community markets\u2014to deploy Calix Agent Workforce\u2122 Cloud on the AI-native Calix One\u2122 platform and accelerate growth. 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(NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding theirmore than 20-year partnership with Calix\u2014building on a proven model of delivering differentiated experiences across residential, business, and community markets\u2014to deploy Calix Agent Workforce\u2122 Cloud on the AI-native Calix One\u2122 platform and accelerate growth. 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