\nAfter 15 years and more than $2 billion in investment, Calix One is now processing over a petabyte of data daily and executing more than 4.3 billion workflows and operations annually\u2014as the industry\u2019s only AI-native platform. Unlike isolated AI agents, agentic workflows on Calix One orchestrate end\u2011to\u2011end execution using unified context, spanning network conditions, subscriber experience, service history, and operational state. This enables service providers to move from static, rules-based workflows to dynamic, context-rich, real-time workflows that adapt situationally and execute against unique goals to accelerate business outcomes. Calix One securely extends this foundation through model context protocol (MCP), integrating third-party data from business systems and ecosystem partners to further extend agentic workflows. Over time, Calix One will expand to deliver secure agent-to-agent (A2A) capabilities\u2014enabling agents to securely determine the right action, sequence tasks intelligently, and carry execution with even greater precision and speed.<\/p>\n
\nThe release of Calix agents and agentic workflows began on May 12 and will continue at a rapid pace. Key workflows include:<\/p>\n
- \n
- Acquire subscribers: <\/b>Agentic workflows dynamically coordinate targeting, engagement, conversion, and onboarding\u2014enabling service providers to accelerate subscriber growth through differentiated, experience-led journeys across residential, business, and multi-dwelling unit (MDU) markets. Supporting agents include high-value prospect identification, personalized offers, collateral recommendations, campaign performance monitoring, and optimization recommendations.\n<\/li>\n
- Grow revenue: <\/b>By connecting diagnostics, subscriber context, and experience benchmarks, workflows identify unmet needs and execute next-best actions in real time, in one coordinated motion\u2014turning service moments into revenue opportunities that increase average revenue per user (ARPU) and lifetime value. Supporting agents include segment recommendation and creator, collateral recommendation, and campaign performance monitoring.\n<\/li>\n
- Reduce churn: <\/b>Continuous analysis of network, service, and experience signals enables earlier issue detection and proactive intervention\u2014improving quality of experience, increasing loyalty, and reducing churn before issues escalate. Supporting agents include churn prediction signal indicator, home network optimization, competitor offering, pricing and promo monitoring with recommended response, and high-risk customer offer campaigns creator.\n<\/li>\n
- Lower network operating costs: <\/b>Agentic workflows coordinate detection, impact analysis, prioritization, and remediation across domains\u2014reducing time to resolution, preventing outages, and lowering operational costs through faster, more precise execution. Supporting agents include anomaly detection, home network fix, network health, diagnostics and optimization, and monitoring compliant with Broadband Equity, Access, and Deployment<\/a> (BEAD).\n<\/li>\n
- Reduce subscriber support costs: <\/b>Automated diagnostics, guided troubleshooting, and personalized self-service streamline support operations\u2014improving first-contact resolution, reducing repeat interactions, and lowering cost-to-serve at scale. Supporting agents include subscriber self-service and troubleshooting, anomaly detection, diagnostics, issue validation, and measurement.\n<\/li>\n<\/ul>\n
\nThe agentic phase of the Calix platform builds on the first two generations of platform innovation, which have driven 15 years of customer success by helping service providers transform their operations and accelerate delivery of differentiated experiences\u2014so they can compete and win in any market. Calix customers have long demonstrated industry\u2011leading outcomes, including Net Promoter Scores\u2120 (NPS\u00ae) in the 70s<\/a>, 80s<\/a>, and even 90s<\/a>, higher ARPU<\/a>, and lower operating costs<\/a>.<\/p>\n
Michael Weening, president and chief executive officer at Calix, said: <\/b>\u201cSince November 2023, when we began investing to evolve the platform and integrate AI natively into everything we do, we have been building toward this moment to position every customer for success in the AI era. Calix One, our AI-native platform, safeguards the privacy and security of our customers and their subscribers in ways that bolt-on solutions cannot achieve. That deliberate investment has put in place a foundation that allows us to move fast\u2014delivering new agentic capabilities that help our customers accelerate outcomes across their business.<\/p>\n
\n\u201cWe have already proven that the platform approach delivers innovation at a pace that siloed technology cannot match, scaling from 77 features in 2017 to more than 900 in 2024, delivering highly differentiated managed services like SmartHome<\/a>\u2122, SmartTown<\/a>\u00ae, SmartMDU<\/a>\u2122, and SmartBiz<\/a>\u2122 that enabled our service provider customers to compete and win in the markets that they serve, with Net Promoter Scores as high as 92. This next phase builds on the experience gained from evolving our second-generation platform and partnering with customers to create new opportunities. Calix is best positioned to translate over 4.3 billion annual workflows and a petabyte of data daily into further reductions in OPEX and even faster subscriber acquisition and revenue growth for our customers. In addition, we will create new market expansion opportunities for customers in the MDU market and help them win\u2014with the highest margins and NPS\u2014in multi-family, hospitality, venues, student housing, and senior living.<\/p>\n
\n\u201cWe are building on more than 26 years of trusted partnerships to help our customers maintain and grow their leadership position in the AI era.\u201d<\/p>\n
\nCalix customers can access the Calix AI Leadership Playbook<\/a>, explore the award-winning \u201cAI Academy\u201d in Calix University<\/a>, or register for upcoming Calix Customer Success webinars<\/a>.<\/p>\n
\nWatch Michael Weening\u2019s Mobile World Congress 2026 keynote<\/a> to learn more about Calix\u2019s agentic AI strategy and platform vision.<\/p>\n
About Calix<\/b><\/p>\n
Calix, Inc.<\/a> (NYSE: CALX) is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences\u2014so they can compete and win in the markets and communities they serve.<\/p>\n
\nThrough the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.<\/p>\n
\nCalix innovation cycles are underpinned by a strong financial balance sheet and a people\u2011first culture that routinely earns broad industry recognition\u2014winning 81 culture and innovation awards since 2025 alone, as well as Fortune\u2019s 100 Best Companies to Work For\u00ae in 2026.<\/p>\n
\nThis press release contains forward-looking statements that are based upon management\u2019s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix\u2019s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix\u2019s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov<\/a>.<\/p>\n
\nCalix and the Calix logo are trademarks or registered trademarks of Calix and\/or its affiliates in the U.S. and other countries. A listing of Calix\u2019s trademarks can be found at https:\/\/www.calix.com\/legal\/trademarks.html<\/a>. Third-party trademarks mentioned are the property of their respective owners.<\/p>\n
Net Promoter\u00ae, NPS\u00ae, NPS Prism\u00ae, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score\u2120 and Net Promoter System\u2120 are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.<\/i><\/p>\n
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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260521226746\/en\/<\/a><\/span><\/p>\n
Press Inquiries:
\n<\/b>
Zach Burger
\n
669-369-1991
\n
zach.burger@calix.com<\/a><\/p>\nInvestor Inquiries:
\n<\/b>
Nancy Fazioli
\n
investorrelations@calix.com<\/a><\/p>\nKEYWORDS:<\/b> United States North America California<\/p>\n
INDUSTRY KEYWORDS:<\/b> Telecommunications Software Networks Internet Artificial Intelligence Technology Carriers and Services Mobile\/Wireless<\/p>\n
- Grow revenue: <\/b>By connecting diagnostics, subscriber context, and experience benchmarks, workflows identify unmet needs and execute next-best actions in real time, in one coordinated motion\u2014turning service moments into revenue opportunities that increase average revenue per user (ARPU) and lifetime value. Supporting agents include segment recommendation and creator, collateral recommendation, and campaign performance monitoring.\n<\/li>\n
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