{"id":964802,"date":"2026-05-19T12:32:02","date_gmt":"2026-05-19T16:32:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/"},"modified":"2026-05-19T12:32:02","modified_gmt":"2026-05-19T16:32:02","slug":"new-vontier-research-payment-friction-is-costing-convenience-retailers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/","title":{"rendered":"New Vontier Research: Payment Friction Is Costing Convenience Retailers"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>New Vontier Research: Payment Friction Is Costing Convenience Retailers<\/b><\/p>\n<p class=\"bwalignc\"><i>New national research shows unified payment environments drive faster feature rollouts, smoother upgrades and stronger customer engagement across the forecourt<\/i><\/p>\n<p>RALEIGH, N.C.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.vontier.com%2F&amp;esheet=54538659&amp;newsitemid=20260519876276&amp;lan=en-US&amp;anchor=Vontier&amp;index=1&amp;md5=1ce6a49863e2a82f6bfd31b1d40ff2a8\">Vontier<\/a> (NYSE: VNT) today released new <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.vontier.com%2Fsites%2Fdefault%2Ffiles%2F2026-05%2FUnified_Payment_Research_May_2026_Final.pdf&amp;esheet=54538659&amp;newsitemid=20260519876276&amp;lan=en-US&amp;anchor=national+research&amp;index=2&amp;md5=022e699118f9e5c28555a28ce75d3ef3\">national research<\/a>, surveying over 600 U.S. convenience store operators and fuel retailers, highlighting a widening performance gap between operators running a unified payment stack and those managing fragmented, multi\u2011solution ecosystems.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260519876276\/en\/2809935\/4\/15891_-_Unified_payments_V2.jpg\" alt=\"Fragmentation is a hidden tax, Vontier research finds. Retailers with unified payment stacks see smoother upgrades, lower staff burdens and significantly faster rollout cycles for new loyalty and payment features.\" \/><\/p>\n<p style=\"font-size:85%\">Fragmentation is a hidden tax, Vontier research finds. Retailers with unified payment stacks see smoother upgrades, lower staff burdens and significantly faster rollout cycles for new loyalty and payment features.<\/p>\n<\/div>\n<p>\nAs the forecourt becomes a critical battleground for customer loyalty, Vontier&#8217;s research reveals that payment architecture is now a direct lever for speed of new feature deployment and growth \u2013 not just a back-office concern.<\/p>\n<p><b>Unified Operators Are Pulling Ahead<\/b><\/p>\n<p>\nThe data is clear. Operators running more unified payment ecosystems are:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nMore likely to describe upgrades as smooth and cost-effective (63% vs. 38%)<\/p>\n<\/li>\n<li>\nMore likely to execute on new payment and loyalty initiatives within six months of a decision being made (47% vs. 26%)<\/p>\n<\/li>\n<li>\nLess likely to cite staff time for testing and configuration as a cost of certification and compliance (47% vs. 55%)<\/p>\n<\/li>\n<li>\nMore likely to say servicing and software updates are easy (43% vs. 10%)<\/p>\n<\/li>\n<\/ul>\n<p>\nImproving the customer experience was the most common motivation for investing in a unified payment architecture \u2013 cited by almost half (49%) of retailers \u2013 with improved system reliability and cost\/time reduction in operations reported as the second and third most popular motivations.<\/p>\n<p><b>The Opportunity Is Significant<\/b><\/p>\n<p>\nToday, 56% of retailers rely on multiple payment processors and 68% operate two or more payment systems across devices. As a result, adding a new solution or update can require managing four to five separate vendor certifications (29% of respondents).<\/p>\n<p>\nThe result: 68% of fuel retailers take at least six months to deploy new payment or loyalty capabilities, and those with multiple providers wait even longer (73%). Nearly two-thirds (64%) reported they were very to extremely confident that consolidating vendors and technologies would meaningfully reduce certification cycles and related costs.<\/p>\n<p>\nFor operators running loyalty programs \u2013 one of the most powerful drivers of repeat visits and basket size \u2013 the cost of delay is especially high. Retailers with loyalty schemes are nearly three times more likely to report certification-related launch delays (32% vs. 12%).<\/p>\n<p>\n&#8220;Convenience retail is built on delivering elevated consumer experiences and unified payment systems can support these expectations by driving faster feature rollouts, smoother upgrades and stronger customer engagement,&#8221; said <b>Mark Morelli, President and CEO of Vontier. <\/b>&#8220;When certification cycles stretch into months, operators aren&#8217;t just delayed \u2013 they&#8217;re missing opportunities to capture visits, build loyalty and grow revenue. Reducing fragmentation in the environment is how retailers get back to moving at the pace their customers expect.&#8221;<\/p>\n<p><b>Vontier: Built to Eliminate Complexity at Every Touchpoint<\/b><\/p>\n<p>\nVontier&#8217;s convenience retail and mobility technologies, notably Invenco\u2019s payment and forecourt solutions, are purpose-built to solve these challenges. By unifying payments, streamlining certification pathways and connecting loyalty across consumer touchpoints, operators are able to:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nLaunch new payment and loyalty features faster with fewer certification hurdles<\/p>\n<\/li>\n<li>\nReduce multi-vendor coordination and downtime risk<\/p>\n<\/li>\n<li>\nDeliver the contactless, mobile-first and loyalty-integrated experiences consumers increasingly expect<\/p>\n<\/li>\n<li>\nFree up internal teams and site staff from configuration and testing burdens<\/p>\n<\/li>\n<\/ul>\n<p>\nWith 42% of retailers citing easier customer enrollment as a top loyalty driver for consolidation, Vontier&#8217;s integrated approach and Invenco\u2019s suite of solutions address the initiatives operators are most eager to accelerate.<\/p>\n<p><b>About Vontier<\/b><\/p>\n<p>\nVontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier powers the way the world moves \u2013 delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation worldwide. Additional information about Vontier is available on the Company\u2019s website at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.vontier.com&amp;esheet=54538659&amp;newsitemid=20260519876276&amp;lan=en-US&amp;anchor=www.vontier.com&amp;index=3&amp;md5=b7bb2f4061985affde5940fae7ea5648\">www.vontier.com<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260519876276r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact:<br \/>\n<\/b><br \/>Antenna Group for Vontier<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:vontier@antennagroup.com\">vontier@antennagroup.com<\/a><\/p>\n<p><b>Investor Contact:<br \/>\n<\/b><br \/>Ryan Edelman, VP of Investor Relations<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:ryan.eleman@vontier.com\">ryan.edelman@vontier.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> North Carolina United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Other Retail Technology Professional Services Payments Convenience Store Retail Oil\/Gas Software Fintech Energy Hardware<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260519876276\/en\/2809935\/3\/15891_-_Unified_payments_V2.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Fragmentation is a hidden tax, Vontier research finds. Retailers with unified payment stacks see smoother upgrades, lower staff burdens and significantly faster rollout cycles for new loyalty and payment features.<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260519876276\/en\/2709051\/3\/Vontier-RGB-Logo-Tag-Black_%282%29.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>New Vontier Research: Payment Friction Is Costing Convenience Retailers New national research shows unified payment environments drive faster feature rollouts, smoother upgrades and stronger customer engagement across the forecourt RALEIGH, N.C.&#8211;(BUSINESS WIRE)&#8211;Vontier (NYSE: VNT) today released new national research, surveying over 600 U.S. convenience store operators and fuel retailers, highlighting a widening performance gap between operators running a unified payment stack and those managing fragmented, multi\u2011solution ecosystems. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/ Fragmentation is a hidden tax, Vontier research finds. Retailers with unified payment stacks see smoother upgrades, lower staff burdens and significantly faster rollout cycles for new loyalty and payment features. As the forecourt becomes a critical battleground for customer loyalty, Vontier&#8217;s research &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Vontier Research: Payment Friction Is Costing Convenience Retailers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-964802","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Vontier Research: Payment Friction Is Costing Convenience Retailers - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Vontier Research: Payment Friction Is Costing Convenience Retailers - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"New Vontier Research: Payment Friction Is Costing Convenience Retailers New national research shows unified payment environments drive faster feature rollouts, smoother upgrades and stronger customer engagement across the forecourt RALEIGH, N.C.&#8211;(BUSINESS WIRE)&#8211;Vontier (NYSE: VNT) today released new national research, surveying over 600 U.S. convenience store operators and fuel retailers, highlighting a widening performance gap between operators running a unified payment stack and those managing fragmented, multi\u2011solution ecosystems. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/ Fragmentation is a hidden tax, Vontier research finds. Retailers with unified payment stacks see smoother upgrades, lower staff burdens and significantly faster rollout cycles for new loyalty and payment features. 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This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260519876276\/en\/ Fragmentation is a hidden tax, Vontier research finds. Retailers with unified payment stacks see smoother upgrades, lower staff burdens and significantly faster rollout cycles for new loyalty and payment features. As the forecourt becomes a critical battleground for customer loyalty, Vontier&#8217;s research &hellip; Continue reading \"New Vontier Research: Payment Friction Is Costing Convenience Retailers\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/","og_site_name":"Market Newsdesk","article_published_time":"2026-05-19T16:32:02+00:00","og_image":[{"url":"https:\/\/mms.businesswire.com\/media\/20260519876276\/en\/2809935\/4\/15891_-_Unified_payments_V2.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"New Vontier Research: Payment Friction Is Costing Convenience Retailers","datePublished":"2026-05-19T16:32:02+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/"},"wordCount":770,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/#primaryimage"},"thumbnailUrl":"https:\/\/mms.businesswire.com\/media\/20260519876276\/en\/2809935\/4\/15891_-_Unified_payments_V2.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/new-vontier-research-payment-friction-is-costing-convenience-retailers\/","name":"New Vontier Research: Payment Friction Is Costing Convenience Retailers - 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