{"id":964709,"date":"2026-05-19T10:04:18","date_gmt":"2026-05-19T14:04:18","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/nrc-health-brings-ambient-listening-with-agentic-ai-to-the-front-lines-of-leader-rounding\/"},"modified":"2026-05-19T10:04:18","modified_gmt":"2026-05-19T14:04:18","slug":"nrc-health-brings-ambient-listening-with-agentic-ai-to-the-front-lines-of-leader-rounding","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/nrc-health-brings-ambient-listening-with-agentic-ai-to-the-front-lines-of-leader-rounding\/","title":{"rendered":"NRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding"},"content":{"rendered":"

<\/p>\n

NRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding<\/b><\/p>\n

Early pilots show a 60x increase in documentation depth and a shift to consistent context-rich insights, without added burden<\/i><\/b><\/p>\n

LINCOLN, Neb.–(BUSINESS WIRE<\/a>)–NRC Health,<\/a> the leader in healthcare experience management, today announced a major advancement introducing new AI capabilities designed to help healthcare leaders easily turn everyday human interactions into meaningful insight, action, and deeper connection, without sacrificing the human connection that care depends on.<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260519691634\/en\/<\/a><\/p>\n

\"Every<\/p>\n

Every ambient listening interaction produces AI\u2011generated summaries that streamline documentation and support follow\u2011up. Conversation Summary: A concise, factual recap of key topics discussed, actions taken, commitments made, and follow\u2011up items. Rounder Interaction Summary: An assessment of communication effectiveness, highlighting strengths and identifying opportunities for improvement. Summary length dynamically adjusts based on conversation complexity, ensuring clarity without unnecessary detail.<\/p>\n<\/div>\n

\nNRC Health\u2019s latest innovation combines ambient listening with agentic AI<\/a> to capture the sentiment, nuance, and intent of real-world conversations with a simple tap. AI then prepares ready-to-review documentation automatically, removing paperwork while preserving accuracy, context, and trust.<\/p>\n

\nLeaders stay fully present in the moment, while insight is captured and made actionable behind the scenes. Early deployments show that this approach is already capturing significantly richer, more complete documentation without increasing time spent in the interaction.<\/p>\n

\n\u201cHealthcare leaders are under immense pressure to improve experience, quality, and outcomes, but they\u2019re stretched thin,\u201d said Trent Green, CEO of NRC Health<\/a>. \u201cAI should take work off their plates, not add to it. Because we\u2019ve focused exclusively on healthcare for more than 45 years, we\u2019ve designed these capabilities to enable leaders, keeping them present with patients and staff while documentation and reporting happen in the background.\u201d<\/p>\n

\nThe new AI capabilities are built on Huey\u2122<\/a>, NRC Health\u2019s AI engine designed specifically for Human Understanding\u00ae in healthcare. Purpose-built for the sensitivity and regulatory realities of healthcare, Huey interprets human sentiment and context responsibly.<\/p>\n

Leader rounding<\/a> is the first application of this AI enablement, bringing intelligence directly into one of the most human moments in care. By organizing live conversations into clear themes, leaders can identify coaching opportunities, share recognition with staff, and surface concerns earlier, improving the quality of follow-through, documentation, and reporting without adding steps to already full workflows.<\/p>\n

\nAmbient listening surfaces insight directly from the interaction itself\u2014capturing patient sentiment and evaluating the quality of the conversation, not just whether rounding occurred.<\/p>\n

UofL Health<\/a>, a fully integrated academic health system delivering patient-centered care across a network of hospitals and clinical sites, has been exploring new ways to better understand the patient experience during leader rounding.<\/p>\n

\n\u201cOur comparison reports are helpful, but this is ten times more revealing,\u201d said Mary Tallant, MSW, CPXP, System Director of Patient Experience at UofL Health. \u201cIt\u2019s not just showing whether rounding happened\u2014it\u2019s showing the caliber of the interaction and what\u2019s really going on in those conversations.\u201d<\/p>\n

\n\u201cThis represents a shift from measuring experience after the fact to understanding it as it\u2019s happening,\u201d said Helen Hrdy, COO at NRC Health<\/a>. \u201cInstead of asking healthcare teams to do more administrative work, we\u2019re using technology to quietly support them, capturing insight automatically so leaders can focus on care, coaching, and connection.\u201d<\/p>\n

\nEarly pilot deployments are already demonstrating meaningful impact. In initial health-system pilots, leaders captured more than 60X <\/b>greater narrative detail during rounding interactions.<\/p>\n

\nBeyond volume, documentation quality improved substantially. More than 90% of rounds now include complete, context-rich documentation<\/b>\u2014reducing reliance on shorthand notes and generating stronger signals for downstream analytics, operational decision-making, and coaching.<\/p>\n

\n\u201cWe designed ambient listening with agentic AI so leaders can simply have a conversation and stay focused on the person in front of them while AI captures the details in the background,\u201d said Katie Haifley, Director of Product at NRC Health<\/a>. \u201cRather than adding work, we\u2019re shifting time away from manual documentation and back into meaningful connection.\u201d<\/p>\n

Parkview Health<\/a>, a 15-hospital health system serving Indiana and northwest Ohio, is an early adopter of the ambient listening feature, utilizing the functionality for their nurse leader rounds.<\/p>\n

\n\u201cWe just pull up a chair, set the phone down, and have our conversations with our patients\u2014and it has been wonderful,\u201d said Julie Parrett, Assistant Manager at Parkview Hospital Randallia<\/a>. \u201cIt\u2019s so much more efficient, and it\u2019s capturing things we wouldn\u2019t have remembered or had time to document before.\u201d<\/p>\n

\nAnother pilot site, south-central Missouri health system Phelps Health<\/a>, found that rounds using ambient listening captured 5X more comment data, with AI generating the equivalent of five to six minutes of documentation per interaction on behalf of the rounder.<\/p>\n

\n\u201cIt\u2019s enhancing the insight we\u2019re able to capture and creating more opportunities for our rounding to have greater impact,\u201d said Emily Marie Jones, Director of Patient Experience at Phelps Health. \u201cOver time, it will help us recognize patterns\u2014like when a patient regularly feels cold or needs something specific\u2014so we can better anticipate those needs and personalize their experience.\u201d<\/p>\n

\nBy bringing AI enablement into everyday interactions, NRC Health is helping healthcare organizations move more quickly from insight to action, strengthening trust, improving performance, and reinforcing a culture where people feel heard, supported, and valued.<\/p>\n

About NRC Health<\/b><\/p>\n

\nFor 45 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health\u2019s commitment to Human Understanding helps leading healthcare systems get to know the patients, families, consumers, employees, and communities they serve on a human level. Guided by its uniquely empathic heritage, human-centered approach, unmatched national market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience, creating strong outcomes across the healthcare journey.<\/p>\n

\nThe organization recently received the 2026 Best in KLAS Award for Healthcare Experience Management<\/a>, independently validating NRC Health\u2019s relentless pursuit of excellence in healthcare through innovation and deep partnerships that bring together its comprehensive experience management platform, advanced technology, and proven techniques to drive the most human<\/i> healthcare experiences.<\/p>\n

\nFor more information, email info@nrchealth.com<\/a> or visit www.nrchealth.com<\/a>.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260519691634\/en\/<\/a><\/span><\/p>\n

Media Contact:
\n<\/b>
BPD Healthcare
\n
nrc@bpdhealthcare.com<\/a><\/p>\n

KEYWORDS:<\/b> Nebraska United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Hospitals Health Technology Software Practice Management Health General Health Data Management Artificial Intelligence<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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\"Photo\"<\/td>\n<\/tr>\n
Every ambient listening interaction produces AI\u2011generated summaries that streamline documentation and support follow\u2011up. Conversation Summary: A concise, factual recap of key topics discussed, actions taken, commitments made, and follow\u2011up items. Rounder Interaction Summary: An assessment of communication effectiveness, highlighting strengths and identifying opportunities for improvement. Summary length dynamically adjusts based on conversation complexity, ensuring clarity without unnecessary detail.<\/font><\/td>\n<\/tr>\n
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\u201cHealthcare leaders are under immense pressure to improve experience, quality, and outcomes, but they\u2019re stretched thin,\u201d said Trent Green, CEO of NRC Health. \u201cAI should take work off their plates, not add to it. Because we\u2019ve focused exclusively on healthcare for more than 45 years, we\u2019ve designed these capabilities to enable leaders, keeping them present with patients and staff while documentation and reporting happen in the background.\u201d<\/font><\/td>\n<\/tr>\n
Photo<\/b><\/font><\/td>\n<\/tr>\n
\"Photo\"<\/td>\n<\/tr>\n
\u201cThis represents a shift from measuring experience after the fact to understanding it as it\u2019s happening,\u201d said Helen Hrdy, COO at NRC Health. \u201cInstead of asking healthcare teams to do more administrative work, we\u2019re using technology to quietly support them, capturing insight automatically so leaders can focus on care, coaching, and connection.\u201d<\/font><\/td>\n<\/tr>\n
Photo<\/b><\/font><\/td>\n<\/tr>\n
\"Photo\"<\/td>\n<\/tr>\n
\u201cWe designed ambient listening with agentic AI so leaders can simply have a conversation and stay focused on the person in front of them while AI captures the details in the background,\u201d said Katie Haifley, Director of Product at NRC Health. \u201cRather than adding work, we\u2019re shifting time away from manual documentation and back into meaningful connection.\u201d<\/font><\/td>\n<\/tr>\n
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<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

NRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding Early pilots show a 60x increase in documentation depth and a shift to consistent context-rich insights, without added burden LINCOLN, Neb.–(BUSINESS WIRE)–NRC Health, the leader in healthcare experience management, today announced a major advancement introducing new AI capabilities designed to help healthcare leaders easily turn everyday human interactions into meaningful insight, action, and deeper connection, without sacrificing the human connection that care depends on. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260519691634\/en\/ Every ambient listening interaction produces AI\u2011generated summaries that streamline documentation and support follow\u2011up. Conversation Summary: A concise, factual recap of key topics discussed, actions taken, commitments made, and follow\u2011up items. … <\/p>\n

Continue reading “NRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-964709","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nNRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/nrc-health-brings-ambient-listening-with-agentic-ai-to-the-front-lines-of-leader-rounding\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"NRC Health Brings Ambient Listening With Agentic AI to the Front Lines of Leader Rounding Early pilots show a 60x increase in documentation depth and a shift to consistent context-rich insights, without added burden LINCOLN, Neb.–(BUSINESS WIRE)–NRC Health, the leader in healthcare experience management, today announced a major advancement introducing new AI capabilities designed to help healthcare leaders easily turn everyday human interactions into meaningful insight, action, and deeper connection, without sacrificing the human connection that care depends on. 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