{"id":963616,"date":"2026-05-15T10:38:32","date_gmt":"2026-05-15T14:38:32","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-to-study-hr-outsourcing-service-providers\/"},"modified":"2026-05-15T10:38:32","modified_gmt":"2026-05-15T14:38:32","slug":"isg-to-study-hr-outsourcing-service-providers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-to-study-hr-outsourcing-service-providers\/","title":{"rendered":"ISG to Study HR Outsourcing Service Providers"},"content":{"rendered":"

<\/p>\n

ISG to Study HR Outsourcing Service Providers<\/b><\/p>\n

Upcoming ISG Provider Lens\u00ae<\/sup> reports will evaluate providers applying AI to global HR transformation and U.S. health and welfare benefits administration<\/b><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nInformation Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a global AI-centered technology research and advisory firm, has launched two research studies examining human resources outsourcing (HRO) providers that help enterprises modernize HR operations, strengthen employee experience and manage increasingly complex workforce and benefits programs.<\/p>\n

\nFindings from the studies will be published in two comprehensive ISG Provider Lens\u00ae<\/sup> reports, scheduled for released in September 2026. The Transformational HR Outsourcing (HRO) Services study will evaluate providers delivering multi-process HRO solutions that enable global enterprises to consolidate and transform HR delivery across multiple process towers, often powered by AI-driven approaches. The H&W Benefits Administration Services study will assess providers that support U.S. enterprises with enrollment and eligibility, claims and billing administration, as well as compliance and reporting.<\/p>\n

\nEnterprise buyers will be able to use insights from the reports to evaluate their current vendor relationships, identify potential new engagements and compare available offerings, while ISG advisors use the information to recommend providers to the firm\u2019s buy-side clients.<\/p>\n

\nHR organizations are under increasing pressure to deliver consistent employee experiences, improve data flow and manage compliance while modernizing fragmented processes. In benefits administration, rising employee expectations, increasing regulation and the growing complexity of benefit plans are exposing the limits of legacy models. In the broader field of HRO, enterprises are shifting toward integrated, multi-process arrangements that combine operational accountability with workforce analytics, AI-enabled automation and more adaptable service models.<\/p>\n

\n\u201cEnterprises are seeking HR outsourcing partners that combine operational discipline with employee-centric experiences and richer data intelligence,\u201d said Namratha Dharshan, chief business leader at ISG. \u201cAs companies embed AI, automation and analytics into HR delivery, choosing the right providers for workforce transformation and benefits becomes a critical strategic decision.\u201d<\/p>\n

\nFor the H&W Benefits Administration Services study, ISG has distributed surveys to more than 20 providers. Working in collaboration with ISG\u2019s global advisors, the research team will produce one quadrant representing the health and welfare benefits administration services typical U.S. enterprises are buying, based on ISG\u2019s experience working with its clients:<\/p>\n