{"id":963009,"date":"2026-05-14T12:34:43","date_gmt":"2026-05-14T16:34:43","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-to-study-enterprise-service-management-providers\/"},"modified":"2026-05-14T12:34:43","modified_gmt":"2026-05-14T16:34:43","slug":"isg-to-study-enterprise-service-management-providers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-to-study-enterprise-service-management-providers\/","title":{"rendered":"ISG to Study Enterprise Service Management Providers"},"content":{"rendered":"

<\/p>\n

ISG to Study Enterprise Service Management Providers<\/b><\/p>\n

Upcoming ISG Provider Lens\u00ae<\/sup> report will evaluate providers helping companies expand and improve service management using AI<\/b><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nInformation Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a global AI-centered technology research and advisory firm, has launched a research study examining providers of enterprise service management (ESM) services that support the AI-driven integration of business, corporate and technology operations.<\/p>\n

\nThe study results will be published in a comprehensive ISG Provider Lens\u00ae<\/sup> report, titled Enterprise Service Management \u2014 Services, scheduled to be released in September 2026. The report will analyze companies offering consulting and advisory services, implementation and integration services and managed services for converged IT and business operations.<\/p>\n

\nEnterprise buyers will be able to use insights from the report to evaluate their current vendor relationships, identify potential new engagements and compare available offerings, while ISG advisors use the information to recommend providers to the firm\u2019s buy-side clients.<\/p>\n

\nESM is evolving from a traditional IT service management discipline into a broader framework that unifies operations across the enterprise. Organizations are increasingly integrating cloud resources, automation and generative AI into service management to achieve unified governance, greater data visibility and seamless orchestration. As enterprises move toward outcome-based and AI-powered service models, they are seeking providers with the combined strategy, engineering and operations expertise they can leverage to deliver scalable, resilient and intelligent service ecosystems.<\/p>\n

\n“Enterprise service management is becoming a foundational layer of the digital and AI-native operating model, extending service principles beyond IT into enterprise-wide orchestration, automation and experience management,” said Heiko Henkes, principal analyst, ISG. \u201cProviders that can integrate advisory, implementation and managed services with AI-enabled capabilities are becoming critical partners.\u201d<\/p>\n

\nISG has distributed surveys to more than 50 ESM providers. Working in collaboration with ISG\u2019s global advisors, the research team will produce three quadrants representing the core service categories enterprises are actively investing in, based on ISG\u2019s experience working with its clients. The three quadrants are:<\/p>\n