{"id":962078,"date":"2026-05-13T08:03:06","date_gmt":"2026-05-13T12:03:06","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/"},"modified":"2026-05-13T08:03:06","modified_gmt":"2026-05-13T12:03:06","slug":"nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/","title":{"rendered":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\u00a0<\/b><\/p>\n<p class=\"bwalignc\"><i>Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale<\/i><\/p>\n<p>HOBOKEN, N.J.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.nice.com%2F&amp;esheet=54534121&amp;newsitemid=20260513119531&amp;lan=en-US&amp;anchor=NiCE&amp;index=1&amp;md5=b4ec164c3aebb85f489d99853ed3eaf1\"><b>NiCE<\/b><\/a><b> (Nasdaq: NICE)<\/b> NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets.<\/p>\n<p>\nAt the core of this partnership is NiCE\u2019s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy\u2019s cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey.<\/p>\n<p>\nAs part of the agreement, Konecta will integrate NiCE\u2019s technology, including NiCE Cognigy\u2019s AI capabilities, into its own open platform, delivering out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys. By leveraging NiCE\u2019s advanced orchestration, Konecta is evolving beyond traditional conversational bots to agentic AI that can autonomously execute back-office tasks, support human agents, and coordinate across systems to streamline complex operations.<\/p>\n<p>\nKonecta\u2019s role extends beyond technology integration. The company brings deep expertise in business processes and customer operations to design predefined workflows and AI interactions tailored to the unique needs of each industry.<\/p>\n<p>\nThis approach enables Konecta to deliver:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Accelerated time-to-value<\/b> with standardized, industry-ready AI solutions that shorten deployment cycles\n<\/li>\n<li><b>Operational efficiency at scale<\/b> through automation of high-volume and complex processes\n<\/li>\n<li><b>Improved service quality and customer satisfaction<\/b> with consistent, intelligent interactions\n<\/li>\n<li><b>Secure, compliant AI adoption<\/b> aligned with industry-specific regulatory requirements\n<\/li>\n<\/ul>\n<p>\nAs part of the agreement, Konecta becomes a fully certified Global Platinum Partner of NiCE, gaining access to the highest level of technical expertise, co-innovation support, and early access to emerging agentic AI capabilities.<\/p>\n<p><b>Mariano Casta\u00f1os Zemborain, CEO Latin America, Executive Sponsor NiCE alliance<\/b>, said: \u201cBy combining NiCE\u2019s market-leading CCaaS platform and its powerful generative and agentic AI with Konecta\u2019s global operational scale and deep industry expertise, we are creating a new standard for customer experience transformation. Our ability to predefine processes and deploy industry-specific AI at scale enables our clients to achieve faster time-to-value, with more secure, efficient, and impactful outcomes.\u201d<\/p>\n<p>\n\u201cThis partnership reflects Konecta\u2019s leadership in operationalizing AI at global scale, which is why they have earned NiCE\u2019s Global Platinum Partner status,\u201d said <b>Jeff Comstock, President of CX Product &amp; Technology at NiCE.<\/b> \u201cTogether, we are helping organizations move from AI experimentation to execution by connecting real-time insight to action through agentic AI. The result is faster resolution, lower cost to serve, and more consistent, intelligent customer experiences across every interaction.\u201d<\/p>\n<p><b>About Konecta<\/b><\/p>\n<p>\nKonecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 109,000 passionate employees working in 30 languages across 4 continents and 28 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions \u2013 including acquisition, retention, customer service, technical support, and collection \u2013 all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of \u20ac2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.<\/p>\n<p><b>About NiCE<\/b><\/p>\n<p><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nice.com%2F&amp;esheet=54534121&amp;newsitemid=20260513119531&amp;lan=en-US&amp;anchor=NiCE&amp;index=2&amp;md5=73afdb37d063e215c099e53ddbdf17e7\">NiCE<\/a><\/b> (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE\u2019s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.<\/p>\n<p><i>Trademark Note:<\/i> NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE&#8217;s marks, please see: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.nice.com%2Fnice-trademarks&amp;esheet=54534121&amp;newsitemid=20260513119531&amp;lan=en-US&amp;anchor=www.nice.com%2Fnice-trademarks&amp;index=3&amp;md5=5ad369728dc8d210f48951f39dd5a63d\">www.nice.com\/nice-trademarks<\/a>.<\/p>\n<p><b><i>Forward-Looking Statements<\/i><\/b><\/p>\n<p><i>This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the \u201cCompany\u201d). In some cases, such forward-looking statements can be identified by terms such as \u201cbelieve,\u201d \u201cexpect,\u201d \u201cseek,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cintend,\u201d \u201cshould,\u201d \u201cproject,\u201d \u201canticipate,\u201d \u201cplan,\u201d \u201cestimate,\u201d or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company\u2019s growth strategy; success and growth of the Company\u2019s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company&#8217;s products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or<\/i><i>difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company\u2019s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the \u201cSEC\u201d). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company&#8217;s reports filed from time to time with the SEC, including the Company\u2019s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.<\/i><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260513119531\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260513119531\/en\/<\/a><\/span><\/p>\n<p><b>Corporate Media Contact<br \/>\n<\/b><br \/>Christopher Irwin-Dudek, +1 201 561 4442, <a rel=\"nofollow\" href=\"mailto:media@nice.com\">media@nice.com<\/a>, ET<\/p>\n<p><b>Investors<br \/>\n<\/b><br \/>Ryan Gilligan, +1 551-417-2531, <a rel=\"nofollow\" href=\"mailto:ir@nice.com\">ir@nice.com<\/a>, ET<br \/>\n<br \/>Omri Arens, +972 3 763-0127, <a rel=\"nofollow\" href=\"mailto:ir@nice.com\">ir@nice.com<\/a>, CET<\/p>\n<p><b>KEYWORDS:<\/b> New Jersey United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Data Management Electronic Commerce Technology VoIP Mobile\/Wireless Consumer Semiconductor Security Satellite Photography Nanotechnology Other Technology Artificial Intelligence Telecommunications Software Networks Internet Other Consumer Hardware Electronic Design Automation<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260513119531\/en\/2523596\/3\/NiCE_Logo_600x600.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\u00a0 Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NiCE (Nasdaq: NICE) NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. At the core of this partnership is NiCE\u2019s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy\u2019s cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey. As part of the agreement, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-962078","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\u00a0 Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NiCE (Nasdaq: NICE) NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. At the core of this partnership is NiCE\u2019s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy\u2019s cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey. As part of the agreement, &hellip; Continue reading &quot;NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-13T12:03:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\",\"datePublished\":\"2026-05-13T12:03:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/\"},\"wordCount\":1134,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/\",\"name\":\"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation - Market Newsdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"datePublished\":\"2026-05-13T12:03:06+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"contentUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\",\"name\":\"Market Newsdesk\",\"description\":\"Latest Business News in Real Time\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\",\"name\":\"Newsdesk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"caption\":\"Newsdesk\"},\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/author\\\/newsdesk\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation - Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/","og_locale":"en_US","og_type":"article","og_title":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation - Market Newsdesk","og_description":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\u00a0 Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NiCE (Nasdaq: NICE) NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. At the core of this partnership is NiCE\u2019s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy\u2019s cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey. As part of the agreement, &hellip; Continue reading \"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/","og_site_name":"Market Newsdesk","article_published_time":"2026-05-13T12:03:06+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation","datePublished":"2026-05-13T12:03:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/"},"wordCount":1134,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/","name":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation - Market Newsdesk","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#primaryimage"},"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","datePublished":"2026-05-13T12:03:06+00:00","author":{"@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"breadcrumb":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#primaryimage","url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","contentUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260513119531r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en"},{"@type":"BreadcrumbList","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-and-konecta-partner-to-scale-ai-first-customer-experience-through-agentic-automation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.marketnewsdesk.com\/"},{"@type":"ListItem","position":2,"name":"NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation"}]},{"@type":"WebSite","@id":"https:\/\/www.marketnewsdesk.com\/#website","url":"https:\/\/www.marketnewsdesk.com\/","name":"Market Newsdesk","description":"Latest Business News in Real Time","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.marketnewsdesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979","name":"Newsdesk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","caption":"Newsdesk"},"url":"https:\/\/www.marketnewsdesk.com\/index.php\/author\/newsdesk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/962078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/comments?post=962078"}],"version-history":[{"count":0,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/962078\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/media?parent=962078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/categories?post=962078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/tags?post=962078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}