{"id":961186,"date":"2026-05-12T05:03:18","date_gmt":"2026-05-12T09:03:18","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ooma-introduces-ooma-ai-to-streamline-business-call-management-and-transform-customer-experiences\/"},"modified":"2026-05-12T05:03:18","modified_gmt":"2026-05-12T09:03:18","slug":"ooma-introduces-ooma-ai-to-streamline-business-call-management-and-transform-customer-experiences","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ooma-introduces-ooma-ai-to-streamline-business-call-management-and-transform-customer-experiences\/","title":{"rendered":"Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Ooma Introduces Ooma AI <\/b><b>to Streamline Business Call Management <\/b><b>and Transform Customer Experiences<\/b><\/p>\n<p class=\"bwalignc\"><b>AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and OpenAI Integration <\/b><b>for Ooma Office automate call summaries and front-line call handling<\/b><\/p>\n<p>SUNNYVALE, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ooma.com%2F&amp;esheet=54533938&amp;newsitemid=20260512573106&amp;lan=en-US&amp;anchor=Ooma%2C+Inc&amp;index=1&amp;md5=35a9b781e1badb6b030a6cd501161b55\">Ooma, Inc<\/a>., a provider of advanced communications services for businesses and consumers, today announced the introduction of Ooma AI, a suite of new AI-powered capabilities for <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ooma.com%2Fsmall-business-phone-systems%2F&amp;esheet=54533938&amp;newsitemid=20260512573106&amp;lan=en-US&amp;anchor=Ooma+Office&amp;index=2&amp;md5=e3992929bf1167c427b22f6e527af45b\">Ooma Office<\/a>, including AI Transcriptions, AI Answering Service, AI Receptionist (beta), AI Insights (beta), and an OpenAI integration. These features help businesses automatically capture, summarize, interact with, and analyze call information while improving responsiveness and overall call-handling efficiency.<\/p>\n<p>\nOoma AI capabilities create a more automated, intelligent call workflow \u2014 helping businesses reduce manual effort, respond faster to customers, and turn everyday conversations into actionable insights.<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>AI Transcriptions<\/b> \u2014 Converts call recordings into searchable text and concise summaries, with Ask AI to extract key details and insights from individual calls.\n<\/li>\n<li><b>AI Answering Service<\/b> \u2014 Acts as an intelligent virtual phone agent that answers missed calls and captures key details for follow-up.\n<\/li>\n<li><b>AI Receptionist<\/b> (Beta) \u2014 Extends these capabilities with a more advanced, always-on virtual front desk for managing customer interactions.\n<\/li>\n<li><b>AI Insights <\/b>(Beta) \u2014 Analyzes customer conversations to extract key call topics, categories, sentiment, and enhanced call analytics, with Ask AI to extract key details.\n<\/li>\n<\/ul>\n<p>\n\u201cBy embedding AI directly into the Ooma Office UCaaS platform, we\u2019re not just adding features \u2014 we\u2019re fundamentally transforming how teams connect, collaborate, and make decisions,\u201d said Dennis Peng, senior vice president, product management at Ooma. \u201cOoma AI helps businesses automate routine tasks and deliver real-time insights, empowering organizations to move faster, work smarter, and focus on what truly drives value: meaningful human interaction.\u201d<\/p>\n<p><b>AI Transcriptions<\/b><\/p>\n<p>\nAI Transcriptions automatically generates accurate call transcripts and summaries that can be searched, shared, and referenced across teams. This makes it easier for sales, service, and operations staff to review conversations, confirm next steps, and track commitments without replaying recordings or relying on manual notes. Businesses can also use the Ask AI feature to ask further questions about the contents of a call in more depth, including quickly extracting key details, action items, and insights.<\/p>\n<p>\nIncluded with Ooma Office Pro Plus, AI Transcriptions is now available at no additional charge to subscribers, making advanced call intelligence accessible to businesses as part of their existing communications workflow.<\/p>\n<p>\nFor businesses that are already OpenAI subscribers, Ooma offers an integration with OpenAI\u2019s API service. When enabled, recorded calls in Ooma Office Pro Plus can be transcribed using ChatGPT with summaries and full transcripts displayed directly within Ooma Office.<\/p>\n<p><b>AI Answering Service<\/b><\/p>\n<p>\nAI Answering Service uses generative AI to answer calls, greet customers, provide company information, respond to FAQs, and capture caller details \u2014 including contact information, reason for calling, urgency, and callback preferences \u2014 along with AI-generated transcripts and summaries. This feature can eliminate missed calls, call abandonment, and voicemails while helping businesses maintain professional call coverage and a consistent caller experience \u2014 even during peak periods and after hours.<\/p>\n<p>\nAI Answering Service is offered starting at just $14.99 per license, including 40 minutes of use per month. Businesses can add additional usage tiers as needed. Based on Ooma usage data, the typical interaction averages approximately two minutes, helping organizations plan capacity and cost with predictability. AI Answering Service provides an automation layer for front-office call handling, helping teams extend coverage without adding headcount.<\/p>\n<p><b>AI Receptionist (Beta)<\/b><\/p>\n<p>\nFor businesses that require additional voice agent functionality, AI Receptionist acts as a virtual front desk, answering every call 24\/7, handling complex customer inquiries, intelligently routing calls when needed, booking appointments, sending SMS follow-ups, and offering multiple voice options. AI Receptionist will be offered starting at $49.99 per license, including 100 minutes of use per month with additional usage tiers available.<\/p>\n<p>\nBoth AI Answering Service and AI Receptionist can be added to any Ooma Office plan and configured and deployed in minutes \u2014 no code required.<\/p>\n<p><b>AI Insights (Beta)<\/b><\/p>\n<p>\nAI Insights, which will be included with Ooma Office Pro Plus, provides businesses with an intuitive dashboard of call analytics and performance metrics. It analyzes customer conversations to automatically extract key call topics, trends, categories, customer sentiment, and enhanced call analytics, enabling businesses to better understand why customers call, identify operational issues, measure service quality, and discover opportunities for revenue growth. AI Insights also includes an \u201cAsk AI\u201d feature where businesses can ask Ooma AI specific questions such as:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nWhy are customers calling this week?<\/p>\n<\/li>\n<li>\nAre complaints increasing?<\/p>\n<\/li>\n<li>\nWhich issues are driving repeat calls?<\/p>\n<\/li>\n<li>\nAre customer interactions trending more positive or negative?<\/p>\n<\/li>\n<\/ul>\n<p>\nFor businesses that have standardized on OpenAI, Ooma offers an integration with OpenAI\u2019s API service. When enabled, recorded calls in Ooma Office Pro Plus can be transcribed using ChatGPT with full transcripts, summaries, and insights displayed directly within Ooma Office.<\/p>\n<p>\n\u201cBy embedding additional AI capabilities into the Ooma Office platform, we\u2019re making advanced call handling and conversation intelligence easier for everyday businesses to adopt,\u201d added Peng. \u201cThese features are designed to deliver practical productivity gains and better caller experiences, not additional complexity. This launch represents the first phase of our Ooma AI rollout, with additional AI-driven capabilities planned for future releases, including AI Receptionist and AI Insights currently in beta.\u201d<\/p>\n<p>\nAI Transcriptions, AI Answering Service, and the OpenAI integration is available today. AI Receptionist and AI Insights will be fully available in the coming weeks. For more information on Ooma AI and getting started, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ooma.com&amp;esheet=54533938&amp;newsitemid=20260512573106&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.ooma.com&amp;index=3&amp;md5=4737201ebcd6e551ea24e8ccc4d4dbcd\">http:\/\/www.ooma.com<\/a>.<\/p>\n<p><b>About Ooma<\/b><\/p>\n<p>\nOoma (NYSE: OOMA) delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma\u2019s award-winning solutions power more than 2 million users today. Learn more at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ooma.com&amp;esheet=54533938&amp;newsitemid=20260512573106&amp;lan=en-US&amp;anchor=www.ooma.com&amp;index=4&amp;md5=12066eaf897e663e3a92396858692905\">www.ooma.com<\/a> in the United States or <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ooma.ca&amp;esheet=54533938&amp;newsitemid=20260512573106&amp;lan=en-US&amp;anchor=www.ooma.ca&amp;index=5&amp;md5=1c40250d915de429de7f58bbcb054a4f\">www.ooma.ca<\/a> in Canada.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260512573106r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260512573106\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260512573106\/en\/<\/a><\/span><\/p>\n<p><b>MEDIA CONTACT:<br \/>\n<\/b><br \/>Jim Gustke, Ooma<br \/>\n<br \/><span class=\"bwuline\"><a rel=\"nofollow\" href=\"mailto:press@ooma.com\">press@ooma.com<\/a><\/span><\/p>\n<p><b>INVESTOR CONTACT:<br \/>\n<\/b><br \/>Matt Robison, Ooma<br \/>\n<br \/><span class=\"bwuline\"><a rel=\"nofollow\" href=\"mailto:ir@ooma.com\">ir@ooma.com<br \/>\n<\/a><\/span><br \/>(650) 300-1480<\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Data Management Technology Professional Services Other Communications Communications Telecommunications Data Analytics Software Artificial Intelligence Audio\/Video VoIP<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260512573106\/en\/807486\/3\/new_Ooma_logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and OpenAI Integration for Ooma Office automate call summaries and front-line call handling SUNNYVALE, Calif.&#8211;(BUSINESS WIRE)&#8211;Ooma, Inc., a provider of advanced communications services for businesses and consumers, today announced the introduction of Ooma AI, a suite of new AI-powered capabilities for Ooma Office, including AI Transcriptions, AI Answering Service, AI Receptionist (beta), AI Insights (beta), and an OpenAI integration. These features help businesses automatically capture, summarize, interact with, and analyze call information while improving responsiveness and overall call-handling efficiency. Ooma AI capabilities create a more automated, intelligent call workflow \u2014 helping businesses reduce manual effort, respond faster to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ooma-introduces-ooma-ai-to-streamline-business-call-management-and-transform-customer-experiences\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-961186","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ooma-introduces-ooma-ai-to-streamline-business-call-management-and-transform-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and OpenAI Integration for Ooma Office automate call summaries and front-line call handling SUNNYVALE, Calif.&#8211;(BUSINESS WIRE)&#8211;Ooma, Inc., a provider of advanced communications services for businesses and consumers, today announced the introduction of Ooma AI, a suite of new AI-powered capabilities for Ooma Office, including AI Transcriptions, AI Answering Service, AI Receptionist (beta), AI Insights (beta), and an OpenAI integration. These features help businesses automatically capture, summarize, interact with, and analyze call information while improving responsiveness and overall call-handling efficiency. 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These features help businesses automatically capture, summarize, interact with, and analyze call information while improving responsiveness and overall call-handling efficiency. 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