{"id":958295,"date":"2026-05-05T12:22:04","date_gmt":"2026-05-05T16:22:04","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/"},"modified":"2026-05-05T12:22:04","modified_gmt":"2026-05-05T16:22:04","slug":"enterprises-redefine-gccs-for-core-business-roles","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/","title":{"rendered":"Enterprises Redefine GCCs for Core Business Roles"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Enterprises Redefine GCCs for Core Business Roles<\/b><\/p>\n<p class=\"bwalignc\"><b>Companies enhance global capability centers with AI workflows, high-value functions, geographic diversity to drive business growth, ISG Provider Lens<sup>\u00ae<\/sup> report says<\/b><\/p>\n<p>STAMFORD, Conn.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nEnterprises are rapidly reinventing global capability centers as strategic engines for AI-driven innovation, digital transformation and enterprise growth \u2014 moving far beyond their traditional role as cost-efficiency vehicles, according to a new research report published today by Information Services Group (<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.isg-one.com&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=ISG&amp;index=1&amp;md5=ac12b72565125ec8e1d4377ffb37b467\">ISG<\/a>) (Nasdaq: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=III&amp;index=2&amp;md5=356d34d3b7e5cf0da74edc0f5055fca2\">III<\/a>), a global AI-centered technology research and advisory firm.<\/p>\n<p>\nThe 2026 ISG Provider Lens<sup>\u00ae<\/sup> Global Capability Center (GCC) Services report finds that organizations are moving beyond cost-focused models to position GCCs as core components of enterprise strategy that help them evolve and adapt in the face of talent shortages, wage pressures and changing regulations.<\/p>\n<p>\n\u201cEnterprises are recognizing that GCCs can do more than improve the bottom line through cost savings,\u201d said Michael Fullwood, partner and Americas lead for Global Capability Centers at ISG. \u201cBy aligning GCC design and operations with strategic priorities, they can accelerate growth and increase long-term competitiveness.\u201d<\/p>\n<p>\nWhile India continues to anchor GCC expansion, many enterprises are expanding their GCC strategies to encompass multiple locations to diversify risk and access specialized talent. Organizations are establishing complementary delivery centers in Eastern Europe, Southeast Asia and Latin America to improve time-zone coverage and address regulatory requirements. These distributed models are designed to increase resilience and take advantage of the best specialized capabilities in fields such as engineering and analytics.<\/p>\n<p>\nComplex and high-value functions that previously were retained in core business units are becoming part of companies\u2019 GCC strategies. With functions such as product engineering, customer experience transformation, advanced analytics and risk management, GCCs play key roles in enterprise-wide transformation programs. As the responsibilities of GCCs grow, organizations are redesigning their governance structures and operating models to ensure alignment with business objectives and measurable performance outcomes.<\/p>\n<p>\nEnterprises are integrating AI and automation into core GCC workflows to improve efficiency and accelerate decision-making across functions such as finance, human resources and engineering. Rather than deploying isolated pilot projects, organizations are embedding intelligent capabilities directly into processes to scale up the impact of GCCs. This shift is increasing demand for integrated delivery models that connect technology, talent and governance to deliver consistent outcomes tied to strategic priorities, ISG says.<\/p>\n<p>\n\u201cExecution capability has become the defining factor in GCC success as enterprises move from strategic planning to scalable delivery,\u201d said Gaurang Pagdi, lead author of the report. \u201cOrganizations are seeking service partners that can translate transformation goals into measurable results.\u201d<\/p>\n<p>\nThe report also highlights additional market trends, including rising adoption among midmarket enterprises and the growing importance of frameworks for responsible AI and automation deployment.<\/p>\n<p>\nFor more insights into the GCC-related challenges enterprises face, along with ISG\u2019s advice for addressing them, see the ISG Provider Lens Focal Points briefing <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fei.isg-one.com%2FResearch%2F_MarketingPage%3FdashboardID%3D201a11ca-c115-4a33-a9f7-941eceefbbd1%26documentId%3DoM5Ks0cFI-&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=0e8c4ee17f64afddec89c9729aa38a56\">here<\/a>.<\/p>\n<p>\nThe report evaluates the capabilities of 36 providers across two quadrants: Design and Setup and Optimization and Enhancement.<\/p>\n<p>\nIt names Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG, PwC and TCS as Leaders in both quadrants. ANSR, CGI, Genpact, Hexaware, Tech Mahindra and Wipro are named as Leaders in one quadrant each.<\/p>\n<p>\nIn addition, CGI, Coforge and Tech Mahindra are named as Rising Stars \u2014 companies with a \u201cpromising portfolio\u201d and \u201chigh future potential\u201d by ISG\u2019s definition \u2014 in one quadrant each.<\/p>\n<p>\nIn the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2026 among GCC service providers. HCLTech earned the highest customer satisfaction scores in ISG&#8217;s Voice of the Customer survey, part of the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fisg-one.com%2Fproviders%2Fstar-of-excellence&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=ISG+Star+of+Excellence%26%238482%3B+program&amp;index=4&amp;md5=0721f883de26c7696ab882b3236eb91d\">ISG Star of Excellence\u2122 program<\/a>, the premier quality recognition for the technology and business services industry.<\/p>\n<p>\nCustomized versions of the report are available from <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.altimetrik.com%2Fawards-and-recognitions%2Faltimetrik-isg-gcc-services-product-challenger-2026%2F&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=Altimetrik&amp;index=5&amp;md5=6461ad59b8d9c8362b0b0637affe9aef\">Altimetrik<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.cognizant.com%2Fus%2Fen%2Frecognitions%2Fisg-provider-lens-global-capability-center-services-2026-study&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=Cognizant&amp;index=6&amp;md5=d6cd99735c3dbeb91f955a62967724fe\">Cognizant<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.cgi.com%2Fen%2Fmanaged-it-outsourcing-services%2Fglobal-capability-centers-gccs&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=CGI&amp;index=7&amp;md5=0a1e0b204fbbc013d24d4a85dd76bd23\">CGI<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fembarkgrp.com%2F&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=Embark&amp;index=8&amp;md5=ff63acbe850b0b8da0b51c211db51db0\">Embark<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fhexaware.com%2Fnews%2Fhexaware-named-a-leader-in-design-and-setup-in-the-isg-provider-lens-global-capability-center-gcc-services-2026-global-quadrant-report%2F&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=Hexaware&amp;index=9&amp;md5=159afb820db70f0e87a260449a799408\">Hexaware<\/a>.<\/p>\n<p>\nThe 2026 ISG Provider Lens Global Capability Center (GCC) Services report is available to subscribers or for one-time purchase on this <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fei.isg-one.com%2FResearch%2F_MarketingPage%3FdashboardID%3D201a11ca-c115-4a33-a9f7-941eceefbbd1%26documentId%3D8xL4B0mqEu&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=webpage&amp;index=10&amp;md5=e2c84ec514e34472cd0e79ad01dbd330\">webpage<\/a>.<\/p>\n<p><b>About ISG<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.isg-one.com%2F&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=ISG&amp;index=11&amp;md5=9f63b4f017882ca7538dedaaa2dcc5e5\">ISG<\/a> (Nasdaq: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&amp;esheet=54528817&amp;newsitemid=20260505275112&amp;lan=en-US&amp;anchor=III&amp;index=12&amp;md5=ec5e1941c368baaee55845ae3df24870\">III<\/a>) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world\u2019s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260505275112r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260505275112\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260505275112\/en\/<\/a><\/span><\/p>\n<p><b>Press Contacts:<br \/>\n<br \/><\/b><br \/>Laura Hupprich, ISG<br \/>\n<br \/>+1 203-517-3100<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:laura.hupprich@isg-one.com\">laura.hupprich@isg-one.com<br \/>\n<\/a><\/p>\n<p>Eric Arvidson, Matter Communications for ISG<br \/>\n<br \/>+1 978-518-4542<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:isg@matternow.com\">isg@matternow.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Connecticut United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Consulting Security Professional Services Software Internet Electronic Design Automation Data Management Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260505275112\/en\/1016900\/3\/ISG_R_Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Enterprises Redefine GCCs for Core Business Roles Companies enhance global capability centers with AI workflows, high-value functions, geographic diversity to drive business growth, ISG Provider Lens\u00ae report says STAMFORD, Conn.&#8211;(BUSINESS WIRE)&#8211; Enterprises are rapidly reinventing global capability centers as strategic engines for AI-driven innovation, digital transformation and enterprise growth \u2014 moving far beyond their traditional role as cost-efficiency vehicles, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens\u00ae Global Capability Center (GCC) Services report finds that organizations are moving beyond cost-focused models to position GCCs as core components of enterprise strategy that help them evolve and adapt in the face of &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Enterprises Redefine GCCs for Core Business Roles&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-958295","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprises Redefine GCCs for Core Business Roles - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enterprises Redefine GCCs for Core Business Roles - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Enterprises Redefine GCCs for Core Business Roles Companies enhance global capability centers with AI workflows, high-value functions, geographic diversity to drive business growth, ISG Provider Lens\u00ae report says STAMFORD, Conn.&#8211;(BUSINESS WIRE)&#8211; Enterprises are rapidly reinventing global capability centers as strategic engines for AI-driven innovation, digital transformation and enterprise growth \u2014 moving far beyond their traditional role as cost-efficiency vehicles, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens\u00ae Global Capability Center (GCC) Services report finds that organizations are moving beyond cost-focused models to position GCCs as core components of enterprise strategy that help them evolve and adapt in the face of &hellip; Continue reading &quot;Enterprises Redefine GCCs for Core Business Roles&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-05T16:22:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260505275112r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enterprises-redefine-gccs-for-core-business-roles\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enterprises-redefine-gccs-for-core-business-roles\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Enterprises Redefine GCCs for Core Business Roles\",\"datePublished\":\"2026-05-05T16:22:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enterprises-redefine-gccs-for-core-business-roles\\\/\"},\"wordCount\":802,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enterprises-redefine-gccs-for-core-business-roles\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260505275112r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enterprises-redefine-gccs-for-core-business-roles\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enterprises-redefine-gccs-for-core-business-roles\\\/\",\"name\":\"Enterprises Redefine GCCs for Core Business Roles - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/","og_locale":"en_US","og_type":"article","og_title":"Enterprises Redefine GCCs for Core Business Roles - Market Newsdesk","og_description":"Enterprises Redefine GCCs for Core Business Roles Companies enhance global capability centers with AI workflows, high-value functions, geographic diversity to drive business growth, ISG Provider Lens\u00ae report says STAMFORD, Conn.&#8211;(BUSINESS WIRE)&#8211; Enterprises are rapidly reinventing global capability centers as strategic engines for AI-driven innovation, digital transformation and enterprise growth \u2014 moving far beyond their traditional role as cost-efficiency vehicles, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens\u00ae Global Capability Center (GCC) Services report finds that organizations are moving beyond cost-focused models to position GCCs as core components of enterprise strategy that help them evolve and adapt in the face of &hellip; Continue reading \"Enterprises Redefine GCCs for Core Business Roles\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/","og_site_name":"Market Newsdesk","article_published_time":"2026-05-05T16:22:04+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260505275112r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Enterprises Redefine GCCs for Core Business Roles","datePublished":"2026-05-05T16:22:04+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/"},"wordCount":802,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260505275112r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/enterprises-redefine-gccs-for-core-business-roles\/","name":"Enterprises Redefine GCCs for Core Business Roles - 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