{"id":957235,"date":"2026-05-01T11:03:04","date_gmt":"2026-05-01T15:03:04","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-to-study-providers-of-ai-based-automated-operations\/"},"modified":"2026-05-01T11:03:04","modified_gmt":"2026-05-01T15:03:04","slug":"isg-to-study-providers-of-ai-based-automated-operations","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-to-study-providers-of-ai-based-automated-operations\/","title":{"rendered":"ISG to Study Providers of AI-based Automated Operations"},"content":{"rendered":"

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ISG to Study Providers of AI-based Automated Operations<\/b><\/p>\n

Upcoming ISG Provider Lens\u00ae<\/sup> reports will evaluate services for bringing autonomous agents into processes spanning complex IT environments<\/b><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nInformation Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a global AI-centered technology research and advisory firm, has launched a research study examining providers that enable end-to-end, AI-enabled automation to coordinate complex workflows across enterprise systems, delivering measurable value in production.<\/p>\n

\nThe study results will be published in a series of comprehensive ISG Provider Lens\u00ae<\/sup> reports, called Intelligent Automation Services, scheduled to be released in December 2026. The reports will cover providers offering industry value chain automation and AI for IT operations (AIOps).<\/p>\n

\nEnterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm\u2019s buy-side clients.<\/p>\n

\nOrganizations are deploying multi-agent AI-based systems that translate their business objectives into coordinated, end-to-end processes across complex ecosystems, increasingly relying on autonomous task handoffs and policy-driven controls. Automation investments are shifting from experimentation to evidence-based initiatives that deliver clear ROI in production. Enterprises are seeking providers that offer pre-trained industry agents, reference architectures and vertically aligned solutions to seamlessly connect upstream triggers with downstream actions in a governed and controlled manner.<\/p>\n

\n\u201cEnterprises are no longer evaluating automation on its own \u2014 they are looking at how well it connects decisions to outcomes,\u201d said Namratha Dharshan, chief business leader at ISG. \u201cThis is driving demand for integrated, AI-based solutions that deliver consistent, demonstrable results in production.\u201d<\/p>\n

\nISG has distributed surveys to approximately 70 intelligent automation service providers. Working in collaboration with ISG\u2019s global advisors, the research team will produce two quadrants representing the typical intelligent automation services enterprises are buying, based on ISG\u2019s experience working with its clients. The two quadrants are:<\/p>\n