{"id":956983,"date":"2026-04-30T17:41:33","date_gmt":"2026-04-30T21:41:33","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2026-healthcare-cxm-intelligent-operations-peak-matrix-assessment\/"},"modified":"2026-04-30T17:41:33","modified_gmt":"2026-04-30T21:41:33","slug":"ttec-recognized-as-a-major-contender-in-everest-groups-2026-healthcare-cxm-intelligent-operations-peak-matrix-assessment","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2026-healthcare-cxm-intelligent-operations-peak-matrix-assessment\/","title":{"rendered":"TTEC Recognized as a Major Contender in Everest Group\u2019s 2026 Healthcare CXM Intelligent Operations PEAK Matrix\u00ae Assessment"},"content":{"rendered":"

\nRecognition highlights TTEC\u2019s strength in delivering AI-enabled, outcomes-driven customer experience solutions for healthcare organizations
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AUSTIN, Texas, April 30, 2026 (GLOBE NEWSWIRE) — TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced it has been named a\u00a0Major Contender<\/em> in the Everest Group Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix\u00ae<\/sup> Assessment 2026.<\/p>\n

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The report evaluates leading providers supporting healthcare payer and provider enterprises with CX, member engagement, and intelligent operations capabilities. It assesses CX companies based on market impact, vision, and capability, including their ability to deliver technology-led, data-driven, and compliant CX solutions tailored to the healthcare ecosystem.<\/p>\n

\u201cBy combining a full-service healthcare model with intent-driven technology, TTEC is well-positioned to tackle longstanding challenges in member and patient interactions, while helping healthcare organizations drive better experiences, improve efficiency, and optimize workforce performance,\u201d says Lloyd Fernandes, Practice Director, Everest Group<\/strong>.<\/p>\n

Fernandes continued, \u201cTTEC\u2019s domain depth across payer, provider, patient, and member engagement, supported by a large healthcare advocate base, enables it to simplify interactions and better support high-impact moments across the healthcare journey. Investments in technologies such as Angel Assist, and ADDI, further strengthen its ability to improve agent readiness and modernize service delivery. These factors have contributed to its position as a Major Contender in Everest Group\u2019s Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix\u00ae<\/sup> Assessment 2026.\u201d<\/p>\n

TTEC\u2019s inclusion in this year\u2019s assessment reflects its continued investment in AI-enabled CX, deep domain expertise in healthcare<\/a>, and ability to deliver scalable, secure, and outcomes-focused engagement solutions across the patient and member journey.<\/p>\n

\u201cOur recognition as a Major Contender reflects the work we\u2019re doing alongside healthcare organizations to turn complex challenges into better experiences,\u201d said Partha Deka, SVP, Healthcare Portfolio, TTEC<\/strong>. \u201cBy bringing together data, AI, and a human-centered approach, we\u2019re helping our clients make it easier for patients, members and providers to get the support they need, when and how they need it, while building trust at every interaction. Through a combination of technology and human interventions, our goal is to enable access and eliminate friction across the Healthcare value chain.\u201d<\/p>\n

\n Performance Highlights<\/strong>\n <\/p>\n

According to Everest Group, healthcare organizations are increasingly prioritizing personalized, compliant, and digitally enabled customer experiences. TTEC\u2019s capabilities align to these evolving needs through:<\/p>\n