{"id":956452,"date":"2026-04-30T07:19:51","date_gmt":"2026-04-30T11:19:51","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/"},"modified":"2026-04-30T07:19:51","modified_gmt":"2026-04-30T11:19:51","slug":"accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/","title":{"rendered":"Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience<\/b><\/p>\n<p>NEW YORK&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nAccenture (NYSE: ACN) has made an investment, through Accenture Ventures, in <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.netomi.com%2F&amp;esheet=54525771&amp;newsitemid=20260430477653&amp;lan=en-US&amp;anchor=Netomi&amp;index=1&amp;md5=4cbcaf280458798c48ec90185d8baa56\">Netomi<\/a>, a leading customer experience AI platform company. As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture\u2019s customer experience and service capabilities and embed Netomi\u2019s agentic AI platform directly into existing technologies and customer touchpoints without operational disruption.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260430477653\/en\/2789995\/4\/Netomi.jpg\" alt=\"Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company.\" \/><\/p>\n<p style=\"font-size:85%\">Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company.<\/p>\n<\/div>\n<p>\nAs organizations face rising customer expectations and an increasing volume of support requests, the demand for smarter, more efficient service has become more critical than before. A recent <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.accenture.com%2Fus-en%2Finsights%2Fsong%2Fcustomer-service-on-the-brink&amp;esheet=54525771&amp;newsitemid=20260430477653&amp;lan=en-US&amp;anchor=Accenture+report&amp;index=2&amp;md5=f609599cb754c164d23cffe5c9340391\">Accenture report<\/a> revealed that 87% of the respondents are likely to avoid a brand after just a single negative experience. Netomi\u2019s platform is specifically designed to help organizations respond to customers with precision and speed, and free human agents to focus on complex, meaningful interactions.<\/p>\n<p>\nAt the core of Netomi\u2019s technology is its conversational AI platform with a no-code orchestration layer that helps companies operate through a coordinated system of AI agents anticipating needs, taking action, and rewiring how companies serve, adapt, and grow. When armed with shared context and goals, these agents can drive measurable business impact across multiple channels, while maintaining governance and brand compliance.<\/p>\n<p>\n\u201cAgentic AI is opening an entirely new chapter for customer experience,\u201d said Ndidi Oteh, CEO, Accenture Song. \u201cOne where brands can respond with greater empathy, consistency and intelligence at every touchpoint. Netomi\u2019s platform doesn\u2019t just make service faster; it strengthens the connection between people and the brands they trust. Together, we\u2019re empowering our clients to reinvent how they serve their customers \u2013 seamlessly, responsibly and at scale \u2013 so they can grow with confidence in an era of continuous change.\u201d<\/p>\n<p>\nNetomi\u2019s AI is designed to operate across a wide range of customer interactions\u2014from resolving common requests to handling complex, multi-step workflows\u2014enabling enterprises to deliver relevant, personalized experiences and fast resolutions.<\/p>\n<p>\n\u201cOur clients are looking for ways to deliver faster, more consistent customer service without increasing operational complexity,\u201d said John Bolze global AI solutions lead at Accenture Song. \u201cNetomi\u2019s enterprise-ready agentic AI platform stands out because it acts as an intelligent extension of the human agents, improving response times and enhancing overall performance.\u201d<\/p>\n<p>\n\u201cBy partnering with Accenture, we\u2019re equipping the firm that designs, implements, and operates customer experience inside the world\u2019s largest enterprises with direct access to the Netomi platform\u2014along with the playbooks and training that enable deployment at scale,&#8221; said Puneet Mehta, founder and CEO of Netomi. \u201cBringing the two together creates an end-to-end system for transforming customer experience with AI\u2014and will define the standard for how that transformation happens going forward.\u201d<\/p>\n<p>\nJeffrey Katzenberg, Managing Partner of WndrCo and Board Director of Netomi shared, \u201cNetomi is the rare company that actually delivers on the promise of enterprise AI\u2014at scale and in the moments that matter most. There is no more fitting lead investor for this round than Accenture, the firm that understands enterprise complexity better than anyone on earth.\u201d<\/p>\n<p>\nAccenture continues to identify relevant investments and partnerships that bring the power of AI to customer experiences. Through investment in Netomi, Accenture is expanding its commitment to bring powerful, secure, and scalable AI-driven solutions to clients, enabling them to adapt, grow and gain competitive advantage in a rapidly changing environment.<\/p>\n<p>\nTerms of the investment were not disclosed.<\/p>\n<p><b>About Accenture<\/b><\/p>\n<p>\nAccenture is a leading solutions and services company that helps the world\u2019s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360\u00b0 value we create for all our stakeholders. Visit us at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.accenture.com&amp;esheet=54525771&amp;newsitemid=20260430477653&amp;lan=en-US&amp;anchor=accenture.com&amp;index=3&amp;md5=4536d1c1d3b03d4d90043d29eecf1642\">accenture.com<\/a>.<\/p>\n<p><b>About Netomi<\/b><\/p>\n<p>\nNetomi is the enterprise agentic CX platform built for the world&#8217;s most complex environments. Global brands including United Airlines, Paramount, and DraftKings leverage Netomi to interact with their customers across chat, email, and voice. Netomi is building the intelligence layer for the digital experience \u2014 so that every brand can deliver the effortless, outcome-driven experiences their customers deserve. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.netomi.com&amp;esheet=54525771&amp;newsitemid=20260430477653&amp;lan=en-US&amp;anchor=www.netomi.com&amp;index=4&amp;md5=3917a28944c141f493c0938816256d2a\">www.netomi.com<\/a>.<\/p>\n<p>\nCopyright \u00a9 2026 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260430477653r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/<\/a><\/span><\/p>\n<p>\nJulie Bennink<br \/>\n<br \/>Accenture<br \/>\n<br \/>+1 312 693 7301<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:julie.l.bennink@accenture.com\">julie.l.bennink@accenture.com<\/a><\/p>\n<p>\nRosie Milton-Sch\u00f6nemann<br \/>\n<br \/>Accenture Song<br \/>\n<br \/>+44 77 6928 6484<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:rosie.milton@accenture.com\">rosie.milton@accenture.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> New York United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Networks Data Management Technology Artificial Intelligence Software<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260430477653\/en\/2789995\/3\/Netomi.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company.<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience NEW YORK&#8211;(BUSINESS WIRE)&#8211; Accenture (NYSE: ACN) has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture\u2019s customer experience and service capabilities and embed Netomi\u2019s agentic AI platform directly into existing technologies and customer touchpoints without operational disruption. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/ Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. As organizations face &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-956452","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience NEW YORK&#8211;(BUSINESS WIRE)&#8211; Accenture (NYSE: ACN) has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture\u2019s customer experience and service capabilities and embed Netomi\u2019s agentic AI platform directly into existing technologies and customer touchpoints without operational disruption. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/ Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. 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As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture\u2019s customer experience and service capabilities and embed Netomi\u2019s agentic AI platform directly into existing technologies and customer touchpoints without operational disruption. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260430477653\/en\/ Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. As organizations face &hellip; Continue reading \"Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/","og_site_name":"Market Newsdesk","article_published_time":"2026-04-30T11:19:51+00:00","og_image":[{"url":"https:\/\/mms.businesswire.com\/media\/20260430477653\/en\/2789995\/4\/Netomi.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience","datePublished":"2026-04-30T11:19:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/"},"wordCount":924,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/mms.businesswire.com\/media\/20260430477653\/en\/2789995\/4\/Netomi.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/accenture-invests-in-netomi-to-accelerate-enterprise-adoption-of-agentic-ai-for-customer-experience\/","name":"Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience - 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