{"id":956335,"date":"2026-04-30T05:03:00","date_gmt":"2026-04-30T09:03:00","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\/"},"modified":"2026-04-30T05:03:00","modified_gmt":"2026-04-30T09:03:00","slug":"egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\/","title":{"rendered":"eGain Named Finalist in Two Categories at the National AI Awards 2026"},"content":{"rendered":"<div class=\"mw_release\">\n<p>LONDON, April  30, 2026  (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announces it has been named a finalist in two categories at the National AI Awards 2026: <strong>Best AI Platform and Infrastructure<\/strong> and <strong>AI in Marketing and Customer Experience<\/strong>. Winners will be announced online on 9 June, with celebrations hosted on 10 June at The AI Summit London.<\/p>\n<p>The National AI Awards recognise the individuals, teams and organisations driving meaningful progress in artificial intelligence across the UK, spanning innovation, leadership and real-world application. Being named a finalist places eGain among a select group of organisations recognised for delivering AI in live environments, where performance, accountability and measurable outcomes are under increasing scrutiny.<\/p>\n<p>eGain\u2019s nomination for Best AI Platform and Infrastructure recognises Composer, eGain\u2019s agentic AI tool that gives developers the APIs, SDKs, and MCP servers to rapidly build knowledge-powered applications and configure agentic workflows across the enterprise. The AI in Marketing and Customer Experience nomination recognises the work done in partnership with BT, where eGain\u2019s platform powers GPT-driven answers across multiple business units serving tens of millions of UK customers \u2014 while preserving compliant, guided pathways where regulation demands it.<\/p>\n<p>Ashu Roy, CEO of eGain, said:<\/p>\n<p>\n        <em>\u201cBeing recognised in two categories at the National AI Awards reflects what our customers are achieving with trusted AI-powered knowledge at the core of their operations. The BT nomination in particular is a testament to what becomes possible when AI is deployed thoughtfully \u2014 at scale, with governance built in from the start. We look forward to demonstrating both at Solve 26 London next week.\u201d<\/em>\n      <\/p>\n<p>Fergus Bruce, CEO of The National AI Awards, said:<\/p>\n<p>\n        <em>\u201cWe are pleased to recognise eGain as a finalist in the National AI Awards 2026. The shortlist of finalists reflects the strength of work happening across the UK to move AI from ambition into practical impact. The diversity of entries and applications of AI have been fascinating and we expect this to only continue into 2027. This year\u2019s finalists represent an impressively high standard of innovation, leadership and execution, and we look forward to announcing the winners and celebrating the overall achievements of the industry in June.\u201d<\/em>\n      <\/p>\n<p>eGain will be showcasing Composer and its AI Knowledge Hub at Solve 26 London on 6\u20137 May at the Sofitel London Heathrow. Stacy Young, Head of Knowledge Management at BT, will present on Day 1, sharing how BT balances AI speed with compliance across its customer service operations. Attendance is free; seats are limited. Register at <a href=\"https:\/\/www.egain.com\/egain-solve-26-london\/\" rel=\"nofollow\" target=\"_blank\">egain.com\/egain-solve-26-london<\/a>.<\/p>\n<p>For more information, visit <a href=\"https:\/\/thenationalaiawards.com\/\" rel=\"nofollow\" target=\"_blank\">thenationalaiawards.com<\/a>.<\/p>\n<p>\n        <strong>About eGain:<\/strong>\n      <\/p>\n<p>eGain (NASDAQ: EGAN) is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit <a href=\"https:\/\/www.eGain.com\" rel=\"nofollow\" target=\"_blank\">www.eGain.com<\/a> for more information.<\/p>\n<p>Contact: press@egain.com<\/p>\n<p>\n        <strong>About The National AI Awards:<\/strong>\n      <\/p>\n<p>The National AI Awards celebrate excellence and innovation for those committed to artificial intelligence. Launched to spotlight remarkable advances in AI, the awards recognize individuals and organizations driving AI technology forward across private and public sectors. For more information, visit <a href=\"https:\/\/thenationalaiawards.com\/\" rel=\"nofollow\" target=\"_blank\">thenationalaiawards.com<\/a>.<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTcwOTk5MyM3NTc0MTcwIzIwMjkzNjk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/YmE5ZjU2ZmQtNWZlZS00NDYwLWExZjctMzJhNDVlMWE5MjYyLTEwNDA5NDAtMjAyNi0wNC0zMC1lbg==\/tiny\/eGain-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>LONDON, April 30, 2026 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announces it has been named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and Customer Experience. Winners will be announced online on 9 June, with celebrations hosted on 10 June at The AI Summit London. The National AI Awards recognise the individuals, teams and organisations driving meaningful progress in artificial intelligence across the UK, spanning innovation, leadership and real-world application. Being named a finalist places eGain among a select group of organisations recognised for delivering AI in live environments, where performance, accountability and measurable outcomes are &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;eGain Named Finalist in Two Categories at the National AI Awards 2026&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-956335","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eGain Named Finalist in Two Categories at the National AI Awards 2026 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGain Named Finalist in Two Categories at the National AI Awards 2026 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"LONDON, April 30, 2026 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announces it has been named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and Customer Experience. Winners will be announced online on 9 June, with celebrations hosted on 10 June at The AI Summit London. The National AI Awards recognise the individuals, teams and organisations driving meaningful progress in artificial intelligence across the UK, spanning innovation, leadership and real-world application. Being named a finalist places eGain among a select group of organisations recognised for delivering AI in live environments, where performance, accountability and measurable outcomes are &hellip; Continue reading &quot;eGain Named Finalist in Two Categories at the National AI Awards 2026&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-30T09:03:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTcwOTk5MyM3NTc0MTcwIzIwMjkzNjk=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"eGain Named Finalist in Two Categories at the National AI Awards 2026\",\"datePublished\":\"2026-04-30T09:03:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\\\/\"},\"wordCount\":559,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTcwOTk5MyM3NTc0MTcwIzIwMjkzNjk=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-named-finalist-in-two-categories-at-the-national-ai-awards-2026\\\/\",\"name\":\"eGain Named Finalist in Two Categories at the National AI Awards 2026 - 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