{"id":955411,"date":"2026-04-28T09:03:22","date_gmt":"2026-04-28T13:03:22","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\/"},"modified":"2026-04-28T09:03:22","modified_gmt":"2026-04-28T13:03:22","slug":"xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\/","title":{"rendered":"Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market"},"content":{"rendered":"<p>        <!--.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p><b>Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk\u00a0for SMB Market<\/b>\u00a0<\/p>\n<p>NORWALK, Conn.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nXerox today announced the launch of Xerox<sup>\u00ae<\/sup> IT as a Service, an AI-powered ServiceNow platform that transforms how organizations operate and manage technology.<\/p>\n<p>\nXerox ITaaS unifies managed services, automation, procurement, and real-time intelligence into a single IT operating system, enabling organizations to move from reactive support models to autonomous operations.<\/p>\n<p>\nAs organizations face increasing complexity, from distributed infrastructure and rising cyber threats to mounting cost pressures, traditional managed services models are reaching their limits. Xerox ITaaS introduces a new approach: intelligent, platform-based IT delivery designed for scale, resilience and efficiency.<\/p>\n<p>\nBuilt on the ServiceNow<sup>\u00ae<\/sup> AI Platform, Xerox ITaaS extends enterprise-grade workflow automation and intelligence across the entire IT lifecycle. Purpose-built for SMB and commercial mid-market organizations, the platform delivers simplified IT operations without the complexity traditionally required to deploy and manage it. By connecting infrastructure, workflows, and decision-making in real time, Xerox ITaaS replaces fragmented tools and manual processes with a unified system that enables predictive insights, automated workflows and self-healing capabilities.<\/p>\n<p>\n\u201cFor decades, IT services have been delivered through people, tickets, and reactive workflows. That model is no longer sufficient,\u201d said Munu Gandhi, president of Xerox IT Solutions and chief technology officer at Xerox. \u201cXerox IT as a Service represents a fundamental shift by bringing together AI, automation, and platform-based delivery to enable autonomous IT operations. We\u2019re delivering an enterprise-grade platform that allows mid-market organizations to operate with the same intelligence, automation, and control as the largest companies.\u201d<\/p>\n<p>\nThe platform integrates four core capabilities:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nIntelligent Operations: Predictive monitoring and self-healing infrastructure.<\/p>\n<\/li>\n<li>\nAI-Driven Automation: Workflow orchestration that reduces manual effort.<\/p>\n<\/li>\n<li>\nIntegrated Procurement &amp; Lifecycle Management: End-to-end visibility and control of assets and services.<\/p>\n<\/li>\n<li>\nReal-Time Intelligence: Dashboards and insights that connect IT performance to business outcomes.<\/p>\n<\/li>\n<\/ul>\n<p>\nPowered by the industry\u2011leading ServiceNow workflow engine and strengthened by Xerox infrastructure expertise, the platform enables organizations to transition from managing IT to operating IT autonomously. Collectively, the partnership delivers enterprise\u2011level performance, visibility, control, and automation at scale to organizations that previously lacked access to these capabilities.<\/p>\n<p>\n&#8220;As enterprises transition from AI ambition to AI execution, reliable partnerships are more important than ever before,&#8221; said Jen Odess, group vice president, Americas Global Partnerships &amp; Channels at ServiceNow. &#8220;Xerox IT as a Service, built on the ServiceNow AI Platform, helps growing businesses simplify technology management, reduce risk, and operate with the efficiency and insight they need to excel. This collaboration highlights the power of innovation when deep enterprise expertise is supported by an AI platform built for scale.&#8221;<\/p>\n<p>\nThe launch of Xerox ITaaS reflects the broader transformation of Xerox from a product-centric company to a services-led, AI-enabled platform provider. It also represents a strategic expansion of enterprise-grade capabilities into the SMB and mid-market segment where organizations are increasingly expected to operate with that level of sophistication but often lack the tools and resources to do so.<\/p>\n<p>\nFresh Thyme Market, an early adopter of Xerox ITaaS, is already seeing the impact of this new approach.<\/p>\n<p>\n\u201cAs our business grew, managing IT became increasingly complex,\u201d said Craig Diggs, director of Technology, Fresh Thyme Market. \u201cWith Xerox ITaaS, we\u2019re gaining real-time visibility and more predictable operations. It\u2019s not just improving stability. It\u2019s changing how we think about operating our technology and giving us capabilities we typically associate with much larger enterprises.\u201d<\/p>\n<p>\nXerox IT as a Service is available across the United States, with global expansion planned throughout 2026. For more details, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.xerox.com%2FITaaS&amp;esheet=54523666&amp;newsitemid=20260428707522&amp;lan=en-US&amp;anchor=www.xerox.com%2FITaaS&amp;index=1&amp;md5=39ee1c00f94ce277c048825ddce0aa1d\">www.xerox.com\/ITaaS<\/a>.<\/p>\n<p><b>About Xerox Holdings Corporation (NASDAQ: XRX)<\/b><\/p>\n<p>\nXerox has been redefining the workplace experience for over a century. As a services-led, software-enabled company, we power today\u2019s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025, Xerox acquired Lexmark \u2014 expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.<\/p>\n<p>\n\u00a9 2026 Xerox Corporation. All rights reserved. Xerox\u00ae is a trademark of Xerox in the United States and\/or other countries. ServiceNow and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc., in the United States and\/or other countries.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260428707522r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260428707522\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260428707522\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact<\/b>:<br \/>\n<br \/>Justin Capella, Xerox, <a rel=\"nofollow\" href=\"mailto:Justin.Capella@xerox.com\">Justin.Capella@xerox.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Connecticut United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Retail Technology Software Artificial Intelligence Office Products Hardware<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260428707522\/en\/706972\/3\/xerox_logo_red_tm-big.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk\u00a0for SMB Market\u00a0 NORWALK, Conn.&#8211;(BUSINESS WIRE)&#8211; Xerox today announced the launch of Xerox\u00ae IT as a Service, an AI-powered ServiceNow platform that transforms how organizations operate and manage technology. Xerox ITaaS unifies managed services, automation, procurement, and real-time intelligence into a single IT operating system, enabling organizations to move from reactive support models to autonomous operations. As organizations face increasing complexity, from distributed infrastructure and rising cyber threats to mounting cost pressures, traditional managed services models are reaching their limits. Xerox ITaaS introduces a new approach: intelligent, platform-based IT delivery designed for scale, resilience and efficiency. Built on the ServiceNow\u00ae AI Platform, Xerox ITaaS extends enterprise-grade workflow automation &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-955411","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk\u00a0for SMB Market\u00a0 NORWALK, Conn.&#8211;(BUSINESS WIRE)&#8211; Xerox today announced the launch of Xerox\u00ae IT as a Service, an AI-powered ServiceNow platform that transforms how organizations operate and manage technology. Xerox ITaaS unifies managed services, automation, procurement, and real-time intelligence into a single IT operating system, enabling organizations to move from reactive support models to autonomous operations. As organizations face increasing complexity, from distributed infrastructure and rising cyber threats to mounting cost pressures, traditional managed services models are reaching their limits. Xerox ITaaS introduces a new approach: intelligent, platform-based IT delivery designed for scale, resilience and efficiency. Built on the ServiceNow\u00ae AI Platform, Xerox ITaaS extends enterprise-grade workflow automation &hellip; Continue reading &quot;Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-28T13:03:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260428707522r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market\",\"datePublished\":\"2026-04-28T13:03:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\\\/\"},\"wordCount\":791,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260428707522r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/xerox-launches-xerox-it-as-a-service-to-help-simplify-technology-reduce-risk-for-smb-market\\\/\",\"name\":\"Xerox Launches Xerox IT as a Service to Help Simplify Technology, Reduce Risk for SMB Market - 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Xerox ITaaS unifies managed services, automation, procurement, and real-time intelligence into a single IT operating system, enabling organizations to move from reactive support models to autonomous operations. As organizations face increasing complexity, from distributed infrastructure and rising cyber threats to mounting cost pressures, traditional managed services models are reaching their limits. Xerox ITaaS introduces a new approach: intelligent, platform-based IT delivery designed for scale, resilience and efficiency. 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