{"id":953833,"date":"2026-04-22T16:32:53","date_gmt":"2026-04-22T20:32:53","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tridentcare-achieves-96-scheduling-automation-with-servicenow-ai-powered-crm-improving-care-for-millions-of-patients\/"},"modified":"2026-04-22T16:32:53","modified_gmt":"2026-04-22T20:32:53","slug":"tridentcare-achieves-96-scheduling-automation-with-servicenow-ai-powered-crm-improving-care-for-millions-of-patients","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tridentcare-achieves-96-scheduling-automation-with-servicenow-ai-powered-crm-improving-care-for-millions-of-patients\/","title":{"rendered":"TridentCare achieves 96% scheduling automation with ServiceNow AI-powered CRM, improving care for millions of patients"},"content":{"rendered":"

<\/p>\n

TridentCare achieves 96% scheduling automation with ServiceNow AI-powered CRM, improving care for millions of patients<\/b><\/p>\n

Nation\u2019s largest portable medical diagnostics provider powers faster, reliable patient care with ServiceNow<\/i><\/p>\n

SANTA CLARA, Calif.–(BUSINESS WIRE<\/a>)–ServiceNow<\/a> (NYSE: NOW), the AI control tower for business reinvention, today announced that TridentCare, the nation\u2019s largest provider of portable medical diagnostic services, selected the ServiceNow AI Platform to transform its end-to-end operations and largely replace manual coordination with autonomous, AI-driven processes. With AI agents from ServiceNow, TridentCare will power faster, more reliable service by unifying operations from customer order through care delivery.<\/p>\n

\nTridentCare dispatches hundreds of vehicles daily to deliver portable X-ray, ultrasound, and lab services to nursing homes, rehabilitation centers, correctional facilities, and other patient-care settings across 46 states. Coordinating thousands of credentialed clinical professionals across 5.4 million annual visits requires more than scheduling software.<\/p>\n

\nServiceNow supports the entire service delivery chain for TridentCare on a single platform. At every handoff in the service delivery chain, ServiceNow AI agents replace manual coordination with automated scheduling, intelligent routing, and proactive exception management \u2014 ensuring service commitments are met without requiring dispatcher intervention on every order.<\/p>\n

\n\u201cTridentCare operates in some of the most complex care environments in the country, where a missed order or a delayed route has real consequences for patients,\u201d said Paul Fipps, president of global customer operations at ServiceNow.<\/b> \u201cServiceNow exists to put AI to work for people \u2014 and for TridentCare, that means every order reaches the right technician, dispatchers spend less time on manual coordination and more time on the exceptions that matter, and more people get the care they need.\u201d<\/p>\n

\n\u201cAt TridentCare, every decision we make comes back to the patient,\u201d said Kyle Seiter, chief information officer, TridentCare. <\/b>\u201cI joined this organization to modernize our technology, transform our end-to-end processes, and streamline how we use ServiceNow to optimize those processes \u2014 and that\u2019s exactly what we\u2019re doing. At our peak, the majority of all schedules included manual overrides. With ServiceNow, we are down to only touching the exceptions, saving us 10\u2019s of thousands of manual touches each month. That\u2019s not just an efficiency win \u2014 it means faster, more reliable service, and ultimately allows us to reach more patients every day.\u201d<\/p>\n

\nTridentCare turned to ServiceNow to tackle challenges across the dispatcher and customer experience, including manual scheduling, disconnected quoting, paper-driven order intake, and lack of visibility across the care chain.<\/p>\n

\nTridentCare will be using the ServiceNow AI Platform across its operations, including: ServiceNow Field Service Management,<\/a>Sales CRM<\/a>, and IT Service Management.<\/a><\/p>\n

Key outcomes so far include:<\/b><\/p>\n