{"id":950275,"date":"2026-04-09T11:54:26","date_gmt":"2026-04-09T15:54:26","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/motorola-solutions-bolsters-911-capacity-and-accelerates-emergency-response-with-hyper-acquisition-and-new-agentic-assist-agents\/"},"modified":"2026-04-09T11:54:26","modified_gmt":"2026-04-09T15:54:26","slug":"motorola-solutions-bolsters-911-capacity-and-accelerates-emergency-response-with-hyper-acquisition-and-new-agentic-assist-agents","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/motorola-solutions-bolsters-911-capacity-and-accelerates-emergency-response-with-hyper-acquisition-and-new-agentic-assist-agents\/","title":{"rendered":"Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents"},"content":{"rendered":"

<\/p>\n

Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents<\/b><\/p>\n

New public safety Assist Agents will responsibly automate workflows to more effectively serve the community<\/i><\/p>\n

CHICAGO–(BUSINESS WIRE<\/a>)–Motorola Solutions<\/a> (NYSE: MSI) today announced that it has acquired HyperYou, Inc. (Hyper), a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. This acquisition expands Motorola Solutions\u2019 use of agentic AI across its Command Center portfolio and mission-critical AI, Assist<\/a>. The company also plans to roll out additional specialized AI agents that understand the context of 911 calls, radio traffic and other data sources to take emergency actions.<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260409874440\/en\/<\/a><\/p>\n

\"Image<\/p>\n

Image credit: Motorola Solutions<\/p>\n<\/div>\n

\nThis expansion directly addresses a critical industry challenge: Many U.S. PSAPs report<\/a> being staffed at only 75%, with call handlers often fielding non-emergency calls that can represent more than two-thirds of total volume. Hyper’s AI agents can autonomously manage this workload to help reclaim capacity for the most urgent 911 emergencies. The technology is also designed to recognize situational shifts – such as a vehicle breakdown escalating into a multi-car collision – to immediately divert the call to a 911 specialist for critical intervention.<\/p>\n

\n\u201cHyper\u2019s agentic AI is helping us better manage high volumes of non-emergency calls and reduce the strain put on our call handlers and dispatchers,\u201d said Ashish Kakkad, Chief Information Officer at the San Diego County Sheriff\u2019s Office. \u201cBy automating the routing of non-emergency calls, our telecommunicators can focus more of their time on emergency situations that require judgment, empathy and critical thinking. It\u2019s a practical use of technology that improves outcomes for our community.\u201d<\/p>\n

\n\u201cWe built Hyper around a simple, non-negotiable truth: when someone calls for help, there can\u2019t be a delay,\u201d said Ben Sanders, CEO and co-founder, Hyper. \u201cWe’re proud to join Motorola Solutions in leading this new wave of agentic AI for the 911 workflow – technology that can move as fast as the crisis at the other end of the call.\u201d<\/p>\n

\nIn addition to the new capabilities powered by Hyper\u2019s technology, the company plans to roll out new Assist Agents to help save time and increase the effectiveness of emergency response. These agents will focus on removing language barriers in real-time between the 911 caller and call handler while guiding call handlers through complex emergency scenarios and accelerating the delivery of life-saving resources that will help support the incident.<\/p>\n

\n\u201cAssist Agents can amplify human attention and accelerate action, giving first responders more time to save more lives,\u201d said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. \u201cAssist is already saving public safety agencies hours. With today\u2019s announcement, we\u2019re further accelerating actions to shrink the gap between the moment a caller dials for help and when help arrives.\u201d<\/p>\n

\nMotorola Solutions\u2019 Assist Agents feature built-in controls for human supervision so that AI takes autonomous action only when the public safety agency\u2019s pre-determined parameters are met. The company is committed to responsible AI innovation that transparently augments, rather than replaces, human judgment, decision making and control.<\/p>\n

\nTerms of the Hyper transaction were not disclosed.<\/p>\n

About Motorola Solutions | Solving for safer<\/b><\/p>\n

\nSafety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that\u2019s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com<\/a>.<\/p>\n

Motorola Solutions Forward-Looking Statements<\/b><\/p>\n

\nThis press release contains “forward-looking statements” within the meaning of applicable federal securities law. These statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and generally include words such as \u201cbelieves,\u201d \u201cexpects,\u201d \u201cintends,\u201d \u201cplans,\u201d \u201canticipates,\u201d \u201cestimates\u201d and similar expressions. The company can give no assurance that any actual or future results or events discussed in these statements will be achieved. Any forward-looking statements represent the company\u2019s views only as of today and should not be relied upon as representing the company\u2019s views as of any subsequent date. Readers are cautioned that such forward-looking statements are subject to a variety of risks and uncertainties that could cause the company\u2019s actual results or events discussed in these statements to differ materially from the statements contained in this release. Such forward-looking statements include, but are not limited to, Motorola Solutions\u2019 ability to integrate Hyper products and services into its portfolio and offerings to customers and roll out the new Assist Agents. Motorola Solutions cautions the reader that the risks and uncertainties below, as well as those in Part I Item 1A of Motorola Solutions\u2019 2025 Annual Report on Form 10-K and in its other SEC filings available for free on the SEC\u2019s website at www.sec.gov<\/a> and on Motorola Solutions\u2019 website at www.motorolasolutions.com<\/a>, could cause Motorola Solutions\u2019 actual results or events discussed in these statements to differ materially from those estimated or predicted in the forward-looking statements. Many of these risks and uncertainties cannot be controlled by Motorola Solutions and factors that may impact forward-looking statements include, but are not limited to, Motorola Solutions\u2019 ability to successfully integrate and operate Hyper and roll out the new Assist Agents. Motorola Solutions undertakes no obligation to publicly update any forward-looking statement or risk factor, whether as a result of new information, future events or otherwise.<\/p>\n

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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260409874440\/en\/<\/a><\/span><\/p>\n

Media Contact
\n<\/b>
Tricia Quinn
\n
Motorola Solutions
\n
tricia.quinn@motorolasolutions.com
\n<\/a>
+1 312-805-0133<\/p>\n

Investor Contact
\n<\/b>
Brian Piotrowski
\n
Motorola Solutions
\n
brian.piotrowski@motorolasolutions.com
\n<\/a>
+1 847-576-6899<\/p>\n

KEYWORDS:<\/b> Illinois United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Software Carriers and Services Mobile\/Wireless Networks Hardware Data Management Law Enforcement\/Emergency Services Technology State\/Local Security Audio\/Video Public Policy\/Government<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n\n\n\n
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Image credit: Motorola Solutions<\/font><\/td>\n<\/tr>\n
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Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents New public safety Assist Agents will responsibly automate workflows to more effectively serve the community CHICAGO–(BUSINESS WIRE)–Motorola Solutions (NYSE: MSI) today announced that it has acquired HyperYou, Inc. (Hyper), a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. This acquisition expands Motorola Solutions\u2019 use of agentic AI across its Command Center portfolio and mission-critical AI, Assist. The company also plans to roll out additional specialized AI agents that understand the context of 911 calls, radio traffic and other data sources to take emergency actions. This press release features multimedia. View … <\/p>\n

Continue reading “Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-950275","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nMotorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/motorola-solutions-bolsters-911-capacity-and-accelerates-emergency-response-with-hyper-acquisition-and-new-agentic-assist-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and new agentic Assist Agents New public safety Assist Agents will responsibly automate workflows to more effectively serve the community CHICAGO–(BUSINESS WIRE)–Motorola Solutions (NYSE: MSI) today announced that it has acquired HyperYou, Inc. 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(Hyper), a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. This acquisition expands Motorola Solutions\u2019 use of agentic AI across its Command Center portfolio and mission-critical AI, Assist. The company also plans to roll out additional specialized AI agents that understand the context of 911 calls, radio traffic and other data sources to take emergency actions. This press release features multimedia. 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