{"id":948714,"date":"2026-04-02T11:23:51","date_gmt":"2026-04-02T15:23:51","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/"},"modified":"2026-04-02T11:23:51","modified_gmt":"2026-04-02T15:23:51","slug":"8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/","title":{"rendered":"8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders<\/b><\/p>\n<p class=\"bwalignc\"><i>Eastern Management Group Study Finds 8&#215;8 Leads Major CX Providers in Overall Product Satisfaction Among Large Enterprises<\/i><\/p>\n<p>CAMPBELL, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nLarge enterprises rank <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=8x8%2C+Inc.&amp;index=1&amp;md5=844f79138044c2f80b2d4a8cb568dc12\">8&#215;8, Inc.<\/a> (NASDAQ: EGHT), a leading global business communications platform provider, highest in overall customer experience (CX) product satisfaction among leading providers, according to a new enterprise study from <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Feasternmanagement.com%2F&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=Eastern+Management+Group&amp;index=2&amp;md5=9751ed2b235b732edf114dbba9443a30\">Eastern Management Group<\/a>.<\/p>\n<p>\nThe 2025 Enterprise CX Product Satisfaction Study evaluated 10 major CX vendors across five product performance categories. 8&#215;8 earned the highest Total Product Satisfaction score and outperformed several major competitors across multiple individual categories.<\/p>\n<p>\n\u201cEnterprise IT leaders aren\u2019t looking for more features, they\u2019re looking for platforms that actually simplify complexity and deliver results,\u201d said John Malone, President and CEO at Eastern Management Group. \u201c8&#215;8\u2019s top ranking reflects a clear strength in combining reliability, operational control, and embedded innovation \u2013 particularly in how AI is applied to improve real-world performance, not just add new capabilities. That balance is what\u2019s driving satisfaction at the enterprise level.\u201d<\/p>\n<p><b>What enterprise IT leaders value most<\/b><\/p>\n<p>\nThe Eastern Management Group study surveyed IT managers responsible for large CX deployments and measured satisfaction across:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Technology and Product: <\/b>Technical depth, integrations, and overall platform capabilities\n<\/li>\n<li><b>Reliability:<\/b> Uptime, stability, and voice quality under enterprise workloads\n<\/li>\n<li><b>Innovation:<\/b> Pace of feature development and adoption of emerging technologies such as AI\n<\/li>\n<li><b>Management Tools:<\/b> The ability for IT and contact center leaders to administer and optimize CX operations\n<\/li>\n<li><b>Total Product Satisfaction:<\/b> A composite score reflecting overall confidence in the platform\n<\/li>\n<\/ul>\n<p>\nAcross these measures, respondents associated 8&#215;8 with strong technical breadth, a robust administrative environment, and a consistent pace of innovation \u2013 contributing to the highest overall satisfaction rating among vendors included in the study.<\/p>\n<p><b>Delivering clarity in complex CX environments<\/b><\/p>\n<p>\nAs enterprises modernize customer engagement, many organizations face fragmented tools and siloed systems that slow down teams and create inconsistent experiences.<\/p>\n<p>\n\u201cEnterprise IT leaders want a CX platform that reduces complexity without sacrificing control,\u201d said Hunter Middleton, Chief Product Officer at 8&#215;8, Inc. \u201cEarning the top satisfaction score in this study \u2013 across reliability, innovation, and management tools \u2013 reflects what we hear directly from customers: the platform works, and it gives IT teams the visibility and control they need to run at scale.\u201d<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fplatform&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=The+8x8+Platform+for+CX&amp;index=3&amp;md5=530dbbea9ed85e70088b9882d722f9f0\">The 8&#215;8 Platform for CX<\/a> unifies contact center, business communications, and AI-powered insights into a single platform, enabling organizations to simplify operations, empower agents, and deliver more consistent customer interactions across channels.<\/p>\n<p>\nThe platform is designed to help CX and IT leaders replace fragmented systems with a unified approach that brings clarity, visibility, and operational control to enterprise communications environments.<\/p>\n<p><b>About 8&#215;8, Inc.<\/b><\/p>\n<p>\n8&#215;8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry&#8217;s most integrated platforms for Customer Experience \u2013 combining Contact Center, Unified Communications, and CPaaS solutions. The 8&#215;8\u00ae Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=www.8x8.com&amp;index=4&amp;md5=be8f98f2fd5460863e87af0facab2180\">www.8&#215;8.com<\/a>, or follow 8&#215;8 on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8%2F&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=5&amp;md5=a1ce501c815252770b29135d99af87a8\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2F8x8&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=X&amp;index=6&amp;md5=5b735394978d5ebda1867c0c714791bc\">X<\/a>, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2F8x8Inc&amp;esheet=54477602&amp;newsitemid=20260402966484&amp;lan=en-US&amp;anchor=Facebook&amp;index=7&amp;md5=8890ba5f89818a4960a425cd2eee17bb\">Facebook<\/a>.<\/p>\n<p>\nCopyright 2026 8&#215;8, Inc. 8&#215;8 and associated brand assets are trademarks of 8&#215;8, Inc. All rights reserved.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260402966484r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260402966484\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260402966484\/en\/<\/a><\/span><\/p>\n<p>\nMedia:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:PR@8x8.com\">PR@8&#215;8.com<\/a><\/p>\n<p>\nInvestor Relations:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Investor.Relations@8x8.com\">Investor.Relations@8&#215;8.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Other Communications Telecommunications Communications Business Professional Services Software Artificial Intelligence VoIP<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260402966484\/en\/2295323\/3\/New_8x8_Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders Eastern Management Group Study Finds 8&#215;8 Leads Major CX Providers in Overall Product Satisfaction Among Large Enterprises CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211; Large enterprises rank 8&#215;8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, highest in overall customer experience (CX) product satisfaction among leading providers, according to a new enterprise study from Eastern Management Group. The 2025 Enterprise CX Product Satisfaction Study evaluated 10 major CX vendors across five product performance categories. 8&#215;8 earned the highest Total Product Satisfaction score and outperformed several major competitors across multiple individual categories. \u201cEnterprise IT leaders aren\u2019t looking for more features, they\u2019re looking for platforms that actually simplify complexity and deliver results,\u201d &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-948714","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8x8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8x8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders Eastern Management Group Study Finds 8&#215;8 Leads Major CX Providers in Overall Product Satisfaction Among Large Enterprises CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211; Large enterprises rank 8&#215;8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, highest in overall customer experience (CX) product satisfaction among leading providers, according to a new enterprise study from Eastern Management Group. The 2025 Enterprise CX Product Satisfaction Study evaluated 10 major CX vendors across five product performance categories. 8&#215;8 earned the highest Total Product Satisfaction score and outperformed several major competitors across multiple individual categories. \u201cEnterprise IT leaders aren\u2019t looking for more features, they\u2019re looking for platforms that actually simplify complexity and deliver results,\u201d &hellip; Continue reading &quot;8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-02T15:23:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260402966484r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders\",\"datePublished\":\"2026-04-02T15:23:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\\\/\"},\"wordCount\":610,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260402966484r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\\\/\",\"name\":\"8x8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders - 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(NASDAQ: EGHT), a leading global business communications platform provider, highest in overall customer experience (CX) product satisfaction among leading providers, according to a new enterprise study from Eastern Management Group. The 2025 Enterprise CX Product Satisfaction Study evaluated 10 major CX vendors across five product performance categories. 8&#215;8 earned the highest Total Product Satisfaction score and outperformed several major competitors across multiple individual categories. \u201cEnterprise IT leaders aren\u2019t looking for more features, they\u2019re looking for platforms that actually simplify complexity and deliver results,\u201d &hellip; Continue reading \"8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/","og_site_name":"Market Newsdesk","article_published_time":"2026-04-02T15:23:51+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260402966484r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"8&#215;8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders","datePublished":"2026-04-02T15:23:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/"},"wordCount":610,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260402966484r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-ranked-no-1-in-cx-product-satisfaction-by-enterprise-it-leaders\/","name":"8x8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders - 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