{"id":946935,"date":"2026-03-26T10:02:16","date_gmt":"2026-03-26T14:02:16","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/chargepoint-introduces-intelligent-intuitive-tools-to-improve-ev-charger-management\/"},"modified":"2026-03-26T10:02:16","modified_gmt":"2026-03-26T14:02:16","slug":"chargepoint-introduces-intelligent-intuitive-tools-to-improve-ev-charger-management","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/chargepoint-introduces-intelligent-intuitive-tools-to-improve-ev-charger-management\/","title":{"rendered":"ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><i>Premier Care\u00a0supports large or complex charging networks by providing concierge services to streamline operations.<\/i><\/li>\n<li><i>The new ChargePoint Support Portal transforms the customer support experience into a transparent self-managed hub.<\/i><\/li>\n<\/ul>\n<p>CAMPBELL, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.chargepoint.com%2F&amp;esheet=54464801&amp;newsitemid=20260325848697&amp;lan=en-US&amp;anchor=ChargePoint&amp;index=1&amp;md5=1a0042430137d12a11d9c4e52fece814\">ChargePoint<\/a> (NYSE: CHPT), a global leader in electric vehicle (EV) charging solutions today announced the launch of two new offerings: ChargePoint Premier Care and the ChargePoint Support Portal. These services will deliver a world-class customer experience for charging providers.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260325848697\/en\/2757778\/4\/CHPT_Support_Portal.jpg\" alt=\"ChargePoint Premier Care and ChargePoint Support Portal are new services developed to deliver a world-class customer experience for charging providers.\" \/><\/p>\n<p style=\"font-size:85%\">ChargePoint Premier Care and ChargePoint Support Portal are new services developed to deliver a world-class customer experience for charging providers.<\/p>\n<\/div>\n<p>\nChargePoint Premier Care offers personalized services with a dedicated expert committed to optimizing your charging operations. The ChargePoint Support Portal is a self-service hub designed to give station owners the visibility, control, and knowledge to resolve issues more efficiently.<\/p>\n<p>\n\u201cPremier Care and Support Portal bookend ChargePoint\u2019s service offerings for charger management,\u201d said JD Singh, Chief Customer Experience Officer at ChargePoint. \u201cPremier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.\u201d<\/p>\n<p>\nPremier Care is a \u201cwhite glove\u201d service for customers with a large charger base or an intricate set of operational needs, effortlessly delivering operational efficiency. With this service, customers receive revenue reports, proactive tracking, and full-service network optimization. A dedicated ChargePoint expert will provide case management, support with charger configurations, produce detailed reporting and more.<\/p>\n<p>\nInitially included with all ChargePoint Cloud Plan Subscriptions, the new Support Portal aims to simplify technical assistance by minimizing process management and dependance on support queues. Key capabilities of the portal include:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nComprehensive case management: Users can create and manage support cases as well as track parts and labor progress directly within the portal.<\/p>\n<\/li>\n<li>\nEnhanced analytics: The Support Portal provides access to case analysis tools and downloadable custom reports.<\/p>\n<\/li>\n<li>\nA robust knowledge database: Easy access to how-to guides and troubleshooting steps.<\/p>\n<\/li>\n<\/ul>\n<p>\nChargePoint Premier Care and the ChargePoint Support Portal are now available, joining ChargePoint Assure and ChargePoint Safeguard Care in the company&#8217;s portfolio of support solutions. Learn more about ChargePoint support services <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.chargepoint.com%2Fproducts%2Fservices&amp;esheet=54464801&amp;newsitemid=20260325848697&amp;lan=en-US&amp;anchor=HERE.&amp;index=2&amp;md5=383184487763f9175d79c85d43fc905a\">HERE.<\/a><\/p>\n<p><b>About ChargePoint Holdings, Inc.<\/b><\/p>\n<p>\nChargePoint has established itself as the leader in electric vehicle (EV) charging innovation since its inception in 2007, long before EVs became widely available. The company provides comprehensive solutions tailored to the entire EV ecosystem, from the grid to the dashboard of the vehicle. The company serves EV drivers, charging station owners, vehicle manufacturers, and similar types of stakeholders. With a commitment to accessibility and reliability, ChargePoint\u2019s extensive portfolio of software, hardware, and services ensures a seamless charging experience for drivers across North America and Europe. ChargePoint empowers every driver in need of charging access, connecting them to over 1.37 million public and private charging ports worldwide. ChargePoint has facilitated the powering of more than 21 billion electric miles, underscoring its dedication to reducing greenhouse gas emissions and electrifying the future of transportation. For further information, please visit the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.chargepoint.com%2Fabout%2Fmedia&amp;esheet=54464801&amp;newsitemid=20260325848697&amp;lan=en-US&amp;anchor=ChargePoint+pressroom&amp;index=3&amp;md5=0a0988ae4a8ccaf531881396d6097580\">ChargePoint pressroom<\/a> or the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Finvestors.chargepoint.com%2Foverview%2Fdefault.aspx&amp;esheet=54464801&amp;newsitemid=20260325848697&amp;lan=en-US&amp;anchor=ChargePoint+Investor+Relations+site&amp;index=4&amp;md5=b4e5800dca0f022403f40c1f8369dd8b\">ChargePoint Investor Relations site<\/a>. For media inquiries, contact the <a rel=\"nofollow\" href=\"mailto:media@chargepoint.com\">ChargePoint press office<\/a>.<\/p>\n<p>\nCHPT-IR<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260325848697r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/<\/a><\/span><\/p>\n<p><b>ChargePoint<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"mailto:media@chargepoint.com\">media@chargepoint.com<\/a><\/p>\n<p>\nJohn Paolo Canton<br \/>\n<br \/>Vice President, Global Communications<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:JP.Canton@chargepoint.com\">JP.Canton@chargepoint.com<\/a><\/p>\n<p>\nAJ Gosselin<br \/>\n<br \/>Director, Corporate Communications<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:AJ.Gosselin@chargepoint.com\">AJ.Gosselin@chargepoint.com<\/a><\/p>\n<p>\nPatrick Lengenfelder<br \/>\n<br \/>European Communications Manager<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:patrick.lengenfelder@chargepoint.com\">patrick.lengenfelder@chargepoint.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Vehicle Technology Automotive Other Energy EV\/Electric Vehicles Energy Alternative Vehicles\/Fuels<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260325848697\/en\/2757778\/3\/CHPT_Support_Portal.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">ChargePoint Premier Care and ChargePoint Support Portal are new services developed to deliver a world-class customer experience for charging providers.<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260325848697\/en\/2399703\/3\/ChargePoint_logo_RGB.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management Premier Care\u00a0supports large or complex charging networks by providing concierge services to streamline operations. The new ChargePoint Support Portal transforms the customer support experience into a transparent self-managed hub. CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;ChargePoint (NYSE: CHPT), a global leader in electric vehicle (EV) charging solutions today announced the launch of two new offerings: ChargePoint Premier Care and the ChargePoint Support Portal. These services will deliver a world-class customer experience for charging providers. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/ ChargePoint Premier Care and ChargePoint Support Portal are new services developed to deliver a world-class customer experience for charging providers. ChargePoint Premier Care offers personalized services with a dedicated &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/chargepoint-introduces-intelligent-intuitive-tools-to-improve-ev-charger-management\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-946935","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/chargepoint-introduces-intelligent-intuitive-tools-to-improve-ev-charger-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ChargePoint Introduces Intelligent, Intuitive Tools to Improve EV Charger Management Premier Care\u00a0supports large or complex charging networks by providing concierge services to streamline operations. The new ChargePoint Support Portal transforms the customer support experience into a transparent self-managed hub. CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;ChargePoint (NYSE: CHPT), a global leader in electric vehicle (EV) charging solutions today announced the launch of two new offerings: ChargePoint Premier Care and the ChargePoint Support Portal. These services will deliver a world-class customer experience for charging providers. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/ ChargePoint Premier Care and ChargePoint Support Portal are new services developed to deliver a world-class customer experience for charging providers. 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The new ChargePoint Support Portal transforms the customer support experience into a transparent self-managed hub. CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;ChargePoint (NYSE: CHPT), a global leader in electric vehicle (EV) charging solutions today announced the launch of two new offerings: ChargePoint Premier Care and the ChargePoint Support Portal. These services will deliver a world-class customer experience for charging providers. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260325848697\/en\/ ChargePoint Premier Care and ChargePoint Support Portal are new services developed to deliver a world-class customer experience for charging providers. 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