{"id":942297,"date":"2026-03-05T11:59:15","date_gmt":"2026-03-05T16:59:15","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\/"},"modified":"2026-03-05T11:59:15","modified_gmt":"2026-03-05T16:59:15","slug":"conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\/","title":{"rendered":"Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits<\/b><\/p>\n<p class=\"bwalignc\"><i>New data highlights a critical challenge: delivering personalized, wellness-focused benefits while controlling costs amid historic healthcare inflation<\/i><\/p>\n<p>FLORHAM PARK, N.J.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nNew research from <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.conduent.com%3Futm_source%3Dbusiness_wire%26utm_medium%3Dnews_releases%26utm_campaign%3D2024_PR&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=Conduent+Incorporated&amp;index=1&amp;md5=8177dff031d305a75196da44b2a66e10\">Conduent Incorporated<\/a> (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its <i>2026 Blueprint for Smarter Health<\/i><i>Survey<\/i>, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities.<\/p>\n<p><b>Key Findings:<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Cost Pressures Intensify:<\/b> 69% of employers expect medical trend rates above 7%, underscoring the urgent need for smarter cost management strategies.\n<\/li>\n<li><b>Benefits as a Talent Lever:<\/b> 65% of employers measure benefits success through improved attraction and retention, reinforcing the role of benefits in talent strategy.\n<\/li>\n<li><b>AI Adoption Accelerates:<\/b> 71% of organizations are implementing AI-driven tools to help employees choose the best benefits options, while 64% plan to offer virtual assistants to support benefits navigation.\n<\/li>\n<\/ul>\n<p><b>The Balancing Act: Human-Centered Design Meets Cost Control<\/b><\/p>\n<p>\nHR leaders increasingly view benefits as a strategic asset aligned to business goals such as attracting and retaining talent. At the same time, employee expectations continue to rise, with mental health and wellness programs topping employee priorities at 65%.<\/p>\n<p>\nYet organizations are still struggling to balance these expectations with escalating costs. According to the Business Group on Health, compounding year-over-year medical trend rates could drive a 62% increase in healthcare costs in 2026 compared to 2017.<sup>1<\/sup> For an employer with 10,000 employees, that equates to roughly $5 million in additional annual spend, based on the industry average of $7,500 per employee for health benefits.<\/p>\n<p>\nConduent is partnering with clients across industries to leverage data, automation, and AI to both optimize spend while improving employee engagement with their benefits.<\/p>\n<p>\n\u201cHealthcare costs will continue to rise, and organizations must balance cost containment with the need to provide comprehensive health and wellness benefits,\u201d said Kimberly Marshall, Chief Commercial Officer of Commercial Solutions at Conduent. \u201cClients are demanding advanced technology solutions that harness the power of AI to both empower employees to better utilize their benefits and help HR teams to manage benefit program operations more efficiently and cost-effectively. Our Life@Work Connect<sup>\u00ae<\/sup> Experience platform delivers richer employee understanding of complex benefit information, helping maximize benefits usage, and support cost savings.\u201d<\/p>\n<p><strong>Transforming Employee Benefits: AI Empowering Employees &amp; Delivering Strategic Value<\/strong><\/p>\n<p>\nAI is rapidly evolving from a support tool into a strategic engine that guides benefits decisions, streamlines operations, and increases transparency around medical costs. Conduent\u2019s Life@Work Connect Experience platform integrates health, retirement, and wellness data to create personalized employee journeys \u2013 from recommending the best health plan to helping employees manage and maximize their healthcare spend.<\/p>\n<p>\nThe platform, which features <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.news.conduent.com%2Fnews%2Fconduent-introduces-conni-the-new-genai-virtual-assistant-for-companies-and-government-agencies&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=Conni&amp;index=2&amp;md5=4d04bdd0663e19d58e9c839bb32073f6\">Conni<\/a>, an AI virtual assistant, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits throughout the year.<\/p>\n<p>\nConni also provides deeper insights into AI interactions, enrollment trends, usage patterns, and benefit performance enabling employers to identify what is working and where to eliminate wasted spend.<\/p>\n<p>\nA summary of the report is available here: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Finsights.conduent.com%2Fe-books%2Fthe-2026-blueprint-for-smarter-health&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=2026+Blueprint+for+Smarter+Health+Survey&amp;index=3&amp;md5=8f07ac92d410ccdba026ce854ee99560\">2026 Blueprint for Smarter Health Survey<\/a><\/p>\n<p><b>About Conduent<\/b><\/p>\n<p>\nConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum \u2013 creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent\u2019s solutions and services digitally transform its clients\u2019 operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients\u2019 missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.conduent.com&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=www.conduent.com&amp;index=4&amp;md5=52129cff187f23c5c59575ee110fcbe0\">www.conduent.com<\/a>.<\/p>\n<p><strong>Note:<\/strong><b \/>To receive RSS news feeds, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.news.conduent.com%2F&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=www.news.conduent.com&amp;index=5&amp;md5=497b0e542afbd2399069970c21d2b5ec\">www.news.conduent.com<\/a>. For open commentary, industry perspectives and views, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fx.com%2FConduent&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=https%3A%2F%2Fx.com%2FConduent&amp;index=6&amp;md5=de9da8191200b2b2746d23ddb3ad1525\">https:\/\/x.com\/Conduent<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2FConduent&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2FConduent&amp;index=7&amp;md5=a14c0825e68fa30c9a9719044ec7a6b2\">http:\/\/www.linkedin.com\/company\/Conduent<\/a> or <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.facebook.com%2FConduent&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.facebook.com%2FConduent&amp;index=8&amp;md5=bf5d4017dd84398cd5c71493dff778dd\">http:\/\/www.facebook.com\/Conduent<\/a>.<\/p>\n<p><b>Trademarks<\/b><\/p>\n<p>\nConduent is a trademark of Conduent Incorporated in the United States and\/or other countries. Other names may be trademarks of their respective owners.<\/p>\n<p><sup>1<\/sup><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.milliman.com%2Fen%2Finsight%2F2025-milliman-medical-index&amp;esheet=54438950&amp;newsitemid=20260305878853&amp;lan=en-US&amp;anchor=https%3A%2F%2Fwww.milliman.com%2Fen%2Finsight%2F2025-milliman-medical-index&amp;index=9&amp;md5=5d326d6626c374b1cd9c2ba5b28f6cda\">https:\/\/www.milliman.com\/en\/insight\/2025-milliman-medical-index<\/a><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260305878853r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260305878853\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260305878853\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact:<br \/>\n<\/b><br \/>Sean Collins, Conduent, +1-310-497-9205, <a rel=\"nofollow\" href=\"mailto:sean.collins2@conduent.com\">sean.collins2@conduent.com<br \/>\n<\/a><\/p>\n<p><b>Investor Relations Contact:<br \/>\n<\/b><br \/>Joshua Overholt, Conduent, <a rel=\"nofollow\" href=\"mailto:ir@conduent.com\">ir@conduent.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> New Jersey United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Health Technology Human Resources Software General Health Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260305878853\/en\/2111251\/3\/Conduent_Logo2024.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits New data highlights a critical challenge: delivering personalized, wellness-focused benefits while controlling costs amid historic healthcare inflation FLORHAM PARK, N.J.&#8211;(BUSINESS WIRE)&#8211; New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its 2026 Blueprint for Smarter HealthSurvey, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities. Key Findings: Cost Pressures Intensify: 69% of employers expect medical trend rates above 7%, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-942297","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits New data highlights a critical challenge: delivering personalized, wellness-focused benefits while controlling costs amid historic healthcare inflation FLORHAM PARK, N.J.&#8211;(BUSINESS WIRE)&#8211; New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its 2026 Blueprint for Smarter HealthSurvey, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities. Key Findings: Cost Pressures Intensify: 69% of employers expect medical trend rates above 7%, &hellip; Continue reading &quot;Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; Wellness Benefits&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-05T16:59:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260305878853r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/conduent-survey-reveals-employers-struggling-to-balance-rising-healthcare-costs-and-employee-expectations-for-comprehensive-health-wellness-benefits\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health &amp; 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New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its 2026 Blueprint for Smarter HealthSurvey, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities. 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