{"id":941135,"date":"2026-03-02T13:45:06","date_gmt":"2026-03-02T18:45:06","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/forrester-announces-the-agenda-for-its-2026-cx-events-to-help-address-the-challenges-ai-cant-handle-alone-2\/"},"modified":"2026-03-02T13:45:06","modified_gmt":"2026-03-02T18:45:06","slug":"forrester-announces-the-agenda-for-its-2026-cx-events-to-help-address-the-challenges-ai-cant-handle-alone-2","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/forrester-announces-the-agenda-for-its-2026-cx-events-to-help-address-the-challenges-ai-cant-handle-alone-2\/","title":{"rendered":"Forrester Announces The Agenda For Its 2026 CX Events To Help Address The Challenges AI Can\u2019t Handle Alone"},"content":{"rendered":"

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Forrester Announces The Agenda For Its 2026 CX Events To Help Address The Challenges AI Can\u2019t Handle Alone<\/b><\/p>\n

The global event series will bring together customer experience, marketing, and digital business leaders at CX Forum East, CX Forum West, and CX Summit EMEA<\/i><\/p>\n

LONDON–(BUSINESS WIRE<\/a>)–Forrester<\/a> (Nasdaq: FORR) today announced the agenda for its global customer experience<\/a> (CX) event series: CX Summit EMEA<\/a>, being held in Amsterdam, June 8\u201310, 2026; CX Forum East<\/a>, being held in New York City, June 16\u201317, 2026; and CX Forum West<\/a>, being held in San Francisco, June 29\u201330, 2026.<\/p>\n

\nToday, CX<\/a>, marketing<\/a>, and digital business<\/a> leaders are under mounting pressure to leverage AI to architect smarter end-to-end customer journeys, automate service, operationalize AI agents, and deliver true personalization at scale \u2014 all while consumer trust is at an all-time low. While AI is promising to raise the bar for speed and efficiency, beneath every customer experience is a foundation that AI alone can\u2019t build. To forge trust, organizations need to embed human creativity, context, customer identity, and quality data into every customer interaction. This year\u2019s theme, \u201cBuild The Experience AI Can\u2019t<\/a>,\u201d will empower leaders to shift from doing more with AI to creating better experiences powered by humans plus AI.<\/p>\n

\nAt the events, attendees will get access to Forrester\u2019s latest research, frameworks, and insights to lead in this AI era and deliver better customer outcomes. Additionally, attendees can participate in special programs<\/a>, including the invitation-only Executive Leadership Exchange<\/a>, immersive experiences<\/a> that simulate CX adventures, a celebration of Forrester\u2019s Total Experience Honorees<\/a>, and a new Future Leaders<\/a> program designed for young professionals nominated by senior sponsors in their organizations.<\/p>\n

\nThe keynote sessions at this year\u2019s CX event series include:<\/p>\n