{"id":937892,"date":"2026-02-18T09:03:09","date_gmt":"2026-02-18T14:03:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-launches-platform-wide-upgrades-to-simplify-cx-cutting-handle-times-and-streamlining-workforce-management\/"},"modified":"2026-02-18T09:03:09","modified_gmt":"2026-02-18T14:03:09","slug":"8x8-launches-platform-wide-upgrades-to-simplify-cx-cutting-handle-times-and-streamlining-workforce-management","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-launches-platform-wide-upgrades-to-simplify-cx-cutting-handle-times-and-streamlining-workforce-management\/","title":{"rendered":"8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management"},"content":{"rendered":"

<\/p>\n

8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management<\/b><\/p>\n

Organizations Resolve Issues Faster, Reduce Complexity, and Deliver More Human Experiences at Scale<\/i><\/p>\n

CAMPBELL, Calif.–(BUSINESS WIRE<\/a>)–
\nWith customer expectations rising and margins tightening, businesses need CX solutions that deliver fast, tangible results. 8×8\u2019s latest platform updates reduce handle times, improve forecast accuracy, and create seamless customer journeys and connected teams, driving real-time value. 8×8, Inc.<\/a> (NASDAQ: EGHT), a leading global business communications platform provider, is helping them do exactly that with new AI-powered innovations that turn customer interactions into business momentum.<\/p>\n

\nThe latest updates across the 8×8 Platform for CX<\/a> focus on what matters most: faster resolution, smarter operations, and more natural engagement across channels. Built-in AI and automation deliver results at the point of conversation, where it counts.<\/p>\n

\n\u201cWe\u2019re not AI-washing at 8×8, we\u2019re strategically building it into every part of our platform to reduce operational friction and enhance customer experiences,\u201d said Hunter Middleton<\/a>, Chief Product Officer at 8×8, Inc. \u201cOur focus is on real impact: seamless service, simpler workflows, and smarter decision-making across the customer journey. With these updates, we\u2019re proving that AI isn\u2019t just a feature layer, it\u2019s a force multiplier when embedded into a unified platform.\u201d<\/p>\n

Key benefits across the 8×8 Platform<\/b><\/p>\n

Resolve issues faster with AI-powered context
\n
<\/b>Customer 360 turns 8×8 Agent Workspace into a unified customer hub, helping agents work faster and deliver more personalized, elevated CX with cross-channel history, profile context, and AI-driven insights such as sentiment and top topics into one view.<\/p>\n

Simplify workforce management
\n
<\/b>8×8 Workforce Management<\/a> is now available with every 8×8 Contact Center<\/a> package, allowing organizations to streamline forecasting, scheduling, and shift management without requiring additional tools.<\/p>\n

Collaborate seamlessly across teams
\n
<\/b>8×8 Work<\/a> helps teams stay connected and responsive with enhanced controls for scaling meetings, simplifying navigation for WCAG compliance, and improving staff coverage with real-time visibility and self-service controls.<\/p>\n

Engage customers where they are
\n
<\/b>Businesses can engage with customers in WhatsApp through interactive flows and one-tap voice calling that drive engagement, reduce effort, and speed resolution.<\/p>\n

Scale without disruption
\n
<\/b>Automated MM Lite onboarding and WhatsApp Business App + Cloud API co-existence let users expand campaigns and automation, ensuring data protection in fast moving environments.<\/p>\n

One platform. Built for what\u2019s next.<\/b><\/p>\n

\nAs businesses face increasing pressure to deliver more with less, 8×8 continues to lead with innovations that simplify the customer journey. These updates are foundational to a future where AI isn\u2019t an add-on, but a built-in advantage, and reflect 8×8\u2019s ongoing commitment to simplify how organizations deliver exceptional experiences. With the 8×8 Platform for CX, enterprises unify the contact center, unified communications, and communication APIs on a single, AI-powered foundation that drives both customer and employee experiences.<\/p>\n

\nFor all of 8×8\u2019s recent updates, visit: 8×8.com\/products\/release-highlights<\/a><\/p>\n

Caution Concerning Forward-Looking Statements<\/b><\/p>\n

\nThis press release contains forward-looking statements relating to new features and enhancements to the 8×8 Platform for CX. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8×8\u2019s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. 8×8 undertakes no obligation to update any forward-looking statements.<\/p>\n

About 8×8, Inc.<\/b><\/p>\n

\n8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience \u2013 combining Contact Center, Unified Communications, and CPaaS solutions. The 8×8\u00ae Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8×8.com<\/a>, or follow 8×8 on LinkedIn<\/a>, X<\/a>, and Facebook<\/a>.<\/p>\n

\nCopyright 2025 8×8, Inc. 8×8 and associated brand assets are trademarks of 8×8, Inc. All rights reserved.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260218184623\/en\/<\/a><\/span><\/p>\n

8×8, Inc. Contacts:<\/b><\/p>\n

\nMedia:
\n
8×8@sourcecodecomms.com<\/a><\/p>\n

\nInvestor Relations:
\n
Investor.Relations@8×8.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Data Management Technology VoIP Telecommunications Software Artificial Intelligence<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management Organizations Resolve Issues Faster, Reduce Complexity, and Deliver More Human Experiences at Scale CAMPBELL, Calif.–(BUSINESS WIRE)– With customer expectations rising and margins tightening, businesses need CX solutions that deliver fast, tangible results. 8×8\u2019s latest platform updates reduce handle times, improve forecast accuracy, and create seamless customer journeys and connected teams, driving real-time value. 8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, is helping them do exactly that with new AI-powered innovations that turn customer interactions into business momentum. The latest updates across the 8×8 Platform for CX focus on what matters most: faster resolution, smarter operations, and more natural engagement across channels. Built-in … <\/p>\n

Continue reading “8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-937892","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\n8x8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-launches-platform-wide-upgrades-to-simplify-cx-cutting-handle-times-and-streamlining-workforce-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8x8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management Organizations Resolve Issues Faster, Reduce Complexity, and Deliver More Human Experiences at Scale CAMPBELL, Calif.–(BUSINESS WIRE)– With customer expectations rising and margins tightening, businesses need CX solutions that deliver fast, tangible results. 8×8\u2019s latest platform updates reduce handle times, improve forecast accuracy, and create seamless customer journeys and connected teams, driving real-time value. 8×8, Inc. 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