{"id":936647,"date":"2026-02-12T10:33:03","date_gmt":"2026-02-12T15:33:03","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/"},"modified":"2026-02-12T10:33:03","modified_gmt":"2026-02-12T15:33:03","slug":"ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/","title":{"rendered":"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors<\/b><\/p>\n<p>ATLANTA&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ncratleos.com%2F&amp;esheet=54423500&amp;newsitemid=20260212173750&amp;lan=en-US&amp;anchor=NCR+Atleos&amp;index=1&amp;md5=c954f6cf1ce4bc64d2e06c72648029bf\">NCR Atleos<\/a> Corporation (NYSE: NATL) (\u201cAtleos\u201d), a leader in expanding self-service financial access for financial institutions, retailers and consumers, today announced it has won the ATM Industry Association (ATMIA) Peter Kulik Innovation Award for its AI\u2011assisted ATM service resolution intelligence platform. The award recognizes innovation that elevates ATM availability, enhances customer experience and advances the role of ATMs in global financial services.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260212173750\/en\/2718852\/4\/2026-02-12_NCR_Atleos_ATMIA-Awards-7400634.jpg\" alt=\"NCR Atleos wins ATMIA\u2019s Peter Kulik Innovation Award for its AI-assisted service management platform and earns two additional ATMmy honors\" \/><\/p>\n<p style=\"font-size:85%\">NCR Atleos wins ATMIA\u2019s Peter Kulik Innovation Award for its AI-assisted service management platform and earns two additional ATMmy honors<\/p>\n<\/div>\n<p>\nAt the core of the Atleos platform is Intelligent Diagnostics, an AI\u2011assisted system that instantly analyzes machine fault data and delivers prescriptive repair guidance with more than 95% accuracy. This reduces manual troubleshooting, narrows skill gaps among technicians and accelerates service resolutions across the global fleet of more than 600,000 Atleos\u2011supported ATMs.<\/p>\n<p>\nThe award underscores Atleos leadership in modernizing ATM service management through a unified intelligence stack\u2014Intelligent Search, Intelligent Diagnostics and Intelligent Dispatch\u2014designed to address one of the industry\u2019s most persistent challenges: inconsistent first time fix (FTF) rates.<\/p>\n<p>\nThe Atleos AI-assisted service management platform has delivered significant results since deployment, including:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\n13% global reduction in service revisits<\/p>\n<\/li>\n<li>\n50% reduction in North America tech support cases<\/p>\n<\/li>\n<li>\n23% reduction in revisits for newer Atleos customer engineers<\/p>\n<\/li>\n<li>\n87% adoption by Atleos customer engineers, with more than 35,000 uses per week<\/p>\n<\/li>\n<\/ul>\n<p>\n\u201cThis recognition underscores the impact of our AI\u2011assisted service transformation and the dedication of our teams around the world,\u201d said Stuart Mackinnon, Executive Vice President and COO for Atleos. \u201cIntelligent Diagnostics is reshaping what\u2019s possible in ATM uptime and service quality. By turning data into actionable guidance at scale, we\u2019re giving our customers a more reliable, resilient ATM channel.\u201d<\/p>\n<p>\nIntelligent Diagnostics was designed for universal scalability, launching in North America in May 2024 and expanding globally by July 2024. It supports all major ATM models and improves service operations for financial institutions, third\u2011party maintainers and Atleos partners worldwide.<\/p>\n<p>\nBy prioritizing availability and high\u2011quality service outcomes, the Atleos AI platform strengthens operational continuity for financial institutions and builds customer trust. The company\u2019s field service customer experience score has increased 10 points annually for two consecutive years.<\/p>\n<p>\nAtleos is also advancing predictive service capabilities, with an AI-powered predictive maintenance proof of concept underway. This initiative will \u200baccelerate the shift of service from reactive to proactive, reducing downtime and reinforcing the ATM\u2019s role as a critical financial access point.<\/p>\n<p>\nIn addition to the Kulik Innovation Award, Atleos earned an ATMmy award in the video marketing category for its submission, <i>Maximize availability with Atleos ATM service<\/i>. The video illustrates how financial institutions can improve uptime by outsourcing maintenance to the Atleos global team of more than 7,000 engineers, who collectively handle more than five million service calls each year across the global fleet of supported ATMs. The video highlights the challenges of managing ATM networks and how Atleos AI\u2011assisted capabilities, deep service expertise and comprehensive service offerings help financial institutions operate more efficiently, stay compliant and deliver reliable cash access to consumers.<\/p>\n<p>\nAtleos was also recognized for third place in the ATMmy marketing award content category for NCR Atleos CONNECT magazine: Building a culture of innovation, the September 2025 issue. The quarterly publication serves as a powerful platform to engage customers and industry leaders, aligning this issue with the NCR Atleos strategic priority of innovation to showcase both its legacy and our forward momentum. Through features such as a profile of the company\u2019s new Head of Global Innovation, Sean Mallean, a spotlight on ATM as a Service and stories connecting cash access to inclusion, the issue demonstrated how reimagined innovation can drive meaningful impact across the industry.<\/p>\n<p><b>About Atleos<\/b><\/p>\n<p>\nAtleos (NYSE: NATL) is the leader in expanding self-service financial access, with industry-leading <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ncratleos.com%2Fbanking&amp;esheet=54423500&amp;newsitemid=20260212173750&amp;lan=en-US&amp;anchor=ATM+expertise+and+experience&amp;index=2&amp;md5=4e43937f561cd1b2f02321892c889f8a\">ATM expertise and experience<\/a>, unrivaled operational scale including the largest independently-owned <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ncratleos.com%2Fbanking%2Fatm-network-and-allpoint&amp;esheet=54423500&amp;newsitemid=20260212173750&amp;lan=en-US&amp;anchor=ATM+network&amp;index=3&amp;md5=eb5d9f250f14b6ff52fa196207bb7848\">ATM network<\/a>, always-on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ncratleos.com%2Fservices%2Fatm-management&amp;esheet=54423500&amp;newsitemid=20260212173750&amp;lan=en-US&amp;anchor=global+services&amp;index=4&amp;md5=82b4a1999989679c5b4497ef66b971c9\">global services<\/a> and constant <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ncratleos.com%2Fbanking%2Fatm-as-a-service&amp;esheet=54423500&amp;newsitemid=20260212173750&amp;lan=en-US&amp;anchor=innovation&amp;index=5&amp;md5=eb92bf11f723bb556ba6fc102f5d4300\">innovation<\/a>. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is ranked #12 in Newsweek\u2019s prestigious 2025 Top 100 Global Most Loved Workplaces<sup>\u00ae<\/sup> list. Atleos is headquartered in Atlanta, Ga., with approximately 20,000 employees globally. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ncratleos.com%2F&amp;esheet=54423500&amp;newsitemid=20260212173750&amp;lan=en-US&amp;anchor=www.ncratleos.com&amp;index=6&amp;md5=b1322e51a1bb87438871ad35ce4cc40f\">www.ncratleos.com<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260212173750r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact<br \/>\n<\/b><br \/>Scott Sykes<br \/>\n<br \/>NCR Atleos<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:scott.sykes@ncratleos.com\">scott.sykes@ncratleos.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Georgia<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Hardware Retail Data Management Technology Finance Banking Professional Services Convenience Store Artificial Intelligence Restaurant\/Bar Supermarket Payments Software Networks Food\/Beverage Data Analytics<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260212173750\/en\/2718852\/3\/2026-02-12_NCR_Atleos_ATMIA-Awards-7400634.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">NCR Atleos wins ATMIA\u2019s Peter Kulik Innovation Award for its AI-assisted service management platform and earns two additional ATMmy honors<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260212173750\/en\/1916262\/3\/NCR-Atleos_Business-Wire.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors ATLANTA&#8211;(BUSINESS WIRE)&#8211;NCR Atleos Corporation (NYSE: NATL) (\u201cAtleos\u201d), a leader in expanding self-service financial access for financial institutions, retailers and consumers, today announced it has won the ATM Industry Association (ATMIA) Peter Kulik Innovation Award for its AI\u2011assisted ATM service resolution intelligence platform. The award recognizes innovation that elevates ATM availability, enhances customer experience and advances the role of ATMs in global financial services. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/ NCR Atleos wins ATMIA\u2019s Peter Kulik Innovation Award for its AI-assisted service management platform and earns two additional ATMmy honors At the core of the Atleos &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-936647","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors ATLANTA&#8211;(BUSINESS WIRE)&#8211;NCR Atleos Corporation (NYSE: NATL) (\u201cAtleos\u201d), a leader in expanding self-service financial access for financial institutions, retailers and consumers, today announced it has won the ATM Industry Association (ATMIA) Peter Kulik Innovation Award for its AI\u2011assisted ATM service resolution intelligence platform. The award recognizes innovation that elevates ATM availability, enhances customer experience and advances the role of ATMs in global financial services. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/ NCR Atleos wins ATMIA\u2019s Peter Kulik Innovation Award for its AI-assisted service management platform and earns two additional ATMmy honors At the core of the Atleos &hellip; Continue reading &quot;NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-12T15:33:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20260212173750\/en\/2718852\/4\/2026-02-12_NCR_Atleos_ATMIA-Awards-7400634.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors\",\"datePublished\":\"2026-02-12T15:33:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\\\/\"},\"wordCount\":829,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20260212173750\\\/en\\\/2718852\\\/4\\\/2026-02-12_NCR_Atleos_ATMIA-Awards-7400634.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\\\/\",\"name\":\"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors - 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The award recognizes innovation that elevates ATM availability, enhances customer experience and advances the role of ATMs in global financial services. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260212173750\/en\/ NCR Atleos wins ATMIA\u2019s Peter Kulik Innovation Award for its AI-assisted service management platform and earns two additional ATMmy honors At the core of the Atleos &hellip; Continue reading \"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/","og_site_name":"Market Newsdesk","article_published_time":"2026-02-12T15:33:03+00:00","og_image":[{"url":"https:\/\/mms.businesswire.com\/media\/20260212173750\/en\/2718852\/4\/2026-02-12_NCR_Atleos_ATMIA-Awards-7400634.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors","datePublished":"2026-02-12T15:33:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/"},"wordCount":829,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/#primaryimage"},"thumbnailUrl":"https:\/\/mms.businesswire.com\/media\/20260212173750\/en\/2718852\/4\/2026-02-12_NCR_Atleos_ATMIA-Awards-7400634.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/ncr-atleos-wins-atmias-peter-kulik-innovation-award-for-its-ai-assisted-service-management-platform-and-earns-two-additional-atmmy-honors\/","name":"NCR Atleos Wins ATMIA\u2019s Peter Kulik Innovation Award for Its AI-Assisted Service Management Platform and Earns Two Additional ATMmy Honors - 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