{"id":935238,"date":"2026-02-09T09:08:33","date_gmt":"2026-02-09T14:08:33","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/cabinetworks-group-selects-egain-ai-knowledge-hub-and-ai-agent-to-transform-customer-service-operations\/"},"modified":"2026-02-09T09:08:33","modified_gmt":"2026-02-09T14:08:33","slug":"cabinetworks-group-selects-egain-ai-knowledge-hub-and-ai-agent-to-transform-customer-service-operations","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/cabinetworks-group-selects-egain-ai-knowledge-hub-and-ai-agent-to-transform-customer-service-operations\/","title":{"rendered":"Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations"},"content":{"rendered":"<h2>\nPartnership with Current Connections, Sandler Partners Facilitates Selection<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p>SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation\u2019s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub\u2122 and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain\u2019s transformative knowledge management solutions.<\/p>\n<p>Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country\u2019s most iconic cabinet brands, including KraftMaid<sup>\u00ae<\/sup>, Medallion<sup>\u00ae<\/sup>, Merillat<sup>\u00ae<\/sup>, and Smart<sup>\u00ae<\/sup> Cabinetry. As the company continues to grow and expand its products and services, Cabinetworks recognized the need to scale its customer service capabilities while enhancing the experience for its extensive customer network and internal teams.<\/p>\n<p>The Challenge<\/p>\n<p>Operating across multiple legacy systems, Cabinetworks identified the need to modernize its customer service approach and recognized that leveraging AI would be critical to supporting its growth strategy. The company sought to move beyond legacy development and document management tools to a best-in-class knowledge management system\u2014one that would empower agents to respond to customer inquiries more efficiently and accurately, while establishing a strong foundation for AI-powered customer experiences.<\/p>\n<p>Comprehensive Knowledge + AI Solution<\/p>\n<p>Through Current Connections\u2019 trusted partnership, Cabinetworks selected eGain\u2019s unified Knowledge + AI solution to replace scattered information sources with a single, governed AI Knowledge Hub. The implementation includes:<\/p>\n<p>\u2022 eGain AI Knowledge Hub: Delivering intelligent search, robust content lifecycle controls, and clear analytics to replace fragmented Word files, chat logs, and informal job aids \u2022 AI Agent for Contact Center: Providing agents with contextual, AI-powered assistance embedded directly in their workflows \u2022 Five9 and Salesforce CRM Integration: Creating a consistent \u201cpane of glass\u201d for users across communication channels \u2022 Self-Service Portal: Enabling Cabinetworks\u2019 customer network to find answers independently and when it\u2019s convenient for them<\/p>\n<p>Operational Impact<\/p>\n<p>The unified knowledge foundation will enable Cabinetworks to provide real-time access to answers for customer inquiries with speed and accuracy. These enhancements will allow the company to optimize its team\u2019s effectiveness and significantly increase the speed and quality of service they provide to their customers.<\/p>\n<p>With knowledge integrated directly into agent workflows through Five9 and Salesforce, Cabinetworks agents will have immediate access to trusted, up-to-date information for any of the company\u2019s many brands and products at their fingertips. The planned Self-Service portal will empower customers to resolve common questions independently, improving efficiency across the ecosystem while preserving seamless access to and integration with live, expert support for more complex and time-sensitive issues.<\/p>\n<p>\u201cAs we continue to grow and serve more customers, we recognized the need to modernize our approach to knowledge management and customer service,\u201d said Matt Conant, VP of Customer Experience and Care at Cabinetworks Group. \u201ceGain\u2019s AI Knowledge Hub provides a strong foundation to scale our operations while improving service quality. The demonstrations and hands-on experience at Solve \u201925 reinforced that eGain understands the unique needs of manufacturers and can help us move from traditional document management to intelligent, AI-powered knowledge\u2014empowering our agents to deliver faster, more efficient support and enabling our customers to get back to what matters most: running their business.\u201d<\/p>\n<p>\u201cManufacturers like Cabinetworks face unique knowledge challenges\u2014complex product specifications, expansive customer networks, and diverse customer needs all demand trusted, easily accessible information,\u201d said Ashu Roy, CEO of eGain. \u201cOur AI Knowledge Hub, with AI Agent for Contact Center, provides a unified foundation that helps organizations move beyond scattered documents and legacy systems to deliver real-time, intelligent support. We\u2019re proud to partner with Cabinetworks on this initiative, and we thank Current Connections and Sandler Partners for their trusted partnership in bringing this solution to life.\u201d<\/p>\n<p>About Cabinetworks Group<\/p>\n<p>As the largest privately held cabinetmaker in the United States, Cabinetworks Group is home to more than 5,000 team members; 20 locations, including 15 manufacturing facilities; and 15 brands \u2014 among them industry leaders KraftMaid<sup>\u00ae<\/sup>, Medallion<sup>\u00ae<\/sup>, Merillat<sup>\u00ae<\/sup>\u00a0and Smart<sup>\u00ae<\/sup>\u00a0Cabinetry. Through an expansive network of major home centers, independent dealers and distributors, Cabinetworks builds life into the kitchen \u2014 meeting any customer\u2019s vision with the industry\u2019s most comprehensive cabinetry. More information about the company and its products can be found at cabinetworksgroup.com.<\/p>\n<p>About Current Connections<\/p>\n<p>Current Connections, part of the Sandler Partners network, is a trusted technology advisor specializing in connecting enterprises with transformative solutions. Through deep industry relationships and expertise in customer experience technologies, Current Connections helps organizations identify and implement solutions that drive operational excellence and business growth.<\/p>\n<p>About eGain<\/p>\n<p>eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit <a href=\"https:\/\/www.eGain.com\" rel=\"nofollow\" target=\"_blank\"><u>www.eGain.com<\/u><\/a> for more information.<\/p>\n<p>eGain Media Contact:<\/p>\n<p>press@egain.com<\/p>\n<p>eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp.\u00a0in the United States and\/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTY1MDkwMyM3NDE1MjQ0IzIwMjkzNjk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/MGQyN2E0MGYtMTM0MS00OWU2LWE0YWEtNWU1MmI4NGZjNmFmLTEwNDA5NDAtMjAyNi0wMi0wOS1lbg==\/tiny\/eGain-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partnership with Current Connections, Sandler Partners Facilitates Selection SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation\u2019s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub\u2122 and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain\u2019s transformative knowledge management solutions. Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country\u2019s most iconic cabinet brands, including KraftMaid\u00ae, Medallion\u00ae, Merillat\u00ae, and Smart\u00ae Cabinetry. As the company continues to grow and expand its products and services, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/cabinetworks-group-selects-egain-ai-knowledge-hub-and-ai-agent-to-transform-customer-service-operations\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-935238","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/cabinetworks-group-selects-egain-ai-knowledge-hub-and-ai-agent-to-transform-customer-service-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Partnership with Current Connections, Sandler Partners Facilitates Selection SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation\u2019s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub\u2122 and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain\u2019s transformative knowledge management solutions. Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country\u2019s most iconic cabinet brands, including KraftMaid\u00ae, Medallion\u00ae, Merillat\u00ae, and Smart\u00ae Cabinetry. 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Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain\u2019s transformative knowledge management solutions. Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country\u2019s most iconic cabinet brands, including KraftMaid\u00ae, Medallion\u00ae, Merillat\u00ae, and Smart\u00ae Cabinetry. 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