{"id":933997,"date":"2026-02-04T10:40:38","date_gmt":"2026-02-04T15:40:38","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ringcentral-recognized-as-a-top-provider-in-metrigys-2025-metristar-ucaas-report\/"},"modified":"2026-02-04T10:40:38","modified_gmt":"2026-02-04T15:40:38","slug":"ringcentral-recognized-as-a-top-provider-in-metrigys-2025-metristar-ucaas-report","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ringcentral-recognized-as-a-top-provider-in-metrigys-2025-metristar-ucaas-report\/","title":{"rendered":"RingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report"},"content":{"rendered":"

<\/p>\n

RingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report<\/b><\/p>\n

Earns top scores in customer sentiment, voice quality, security, value, analytics, AI capabilities, and ease of use<\/i><\/p>\n

BELMONT, Calif.–(BUSINESS WIRE<\/a>)–RingCentral, Inc.<\/a> (NYSE: RNG), a global leader in AI-powered business communications, today announced that it has been named a Top Provider for Unified Communications as a Service (UCaaS) in Metrigy Research\u2019s 2025 MetriStar UCaaS Report<\/a>. One of only three providers to be recognized at this level, RingCentral achieved the highest overall customer sentiment score in the study, and rated above average in every evaluated category, including voice quality, security, value, analytics, AI capabilities, and ease of use.<\/p>\n

\n\u201cRecognition like the MetriStar Top Provider Award is especially meaningful because it is grounded in real-world customer experiences,\u201d said Ashu Varshney, SVP UCaaS Products, RingCentral. \u201cBased on direct feedback from hundreds of IT leaders globally, this report highlights how RingCentral delivers measurable business impact through innovation, AI-powered communications, and exceptional customer support.\u201d<\/p>\n

\nRingCentral customers recognized the Company\u2019s above-average performance across all three business success metrics, including highest productivity improvements among evaluated providers, highest revenue increases, and second-best cost savings overall.<\/p>\n

\n\u201cIn our global study, RingCentral distinguished itself by enabling customers to achieve the highest business success in the areas of revenue creation, ROI, and employee productivity among all evaluated vendors,\u201d said Irwin Lazar, President and Principal Analyst, Metrigy. \u201cRingCentral\u2019s score for customer response time was among the highest of all vendors. By successfully integrating advanced AI capabilities with a reliable, global communications suite, RingCentral isn’t just providing a tool; they are driving measurable success that resonates with IT leaders and end-users alike.\u201d<\/p>\n

\nThe 2025 MetriStar UCaaS Report is based on Metrigy\u2019s global Workplace Collaboration MetriCast 2025 study, which surveyed 775 IT leaders in 10 countries who are actively using UCaaS solutions. Beyond customer sentiment ratings, Metrigy evaluated how providers\u2019 offerings correlate with measurable improvements in revenue, cost savings and employee productivity, providing a data-driven view of customer success. The research also highlights key UCaaS market trends, including organizations reevaluating three-year UCaaS renewals and prioritizing operational cost reduction, contact center integration, security and compliance and overall solution value, alongside increasing openness among Microsoft Teams Phone users to consider alternative providers amid pricing and packaging changes.<\/p>\n

\nTo download a complimentary copy of the 2025 MetriStar UCaaS Report, click here<\/a>.<\/p>\n

About RingCentral<\/b><\/p>\n

\nRingCentral is a global leader in agentic voice AI\u2013powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist\u2122, virtual assistant, and conversation intelligence address every phase of the conversation journey \u2014 before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com<\/a> to learn more.<\/p>\n

\n\u00a92026 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260204914189\/en\/<\/a><\/span><\/p>\n

PR Contact:
\n<\/b>
Mariana Leventis
\n
mariana.leventis@ringcentral.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Apps\/Applications Technology Telecommunications Audio\/Video Software Networks Internet Artificial Intelligence VoIP<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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RingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report Earns top scores in customer sentiment, voice quality, security, value, analytics, AI capabilities, and ease of use BELMONT, Calif.–(BUSINESS WIRE)–RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that it has been named a Top Provider for Unified Communications as a Service (UCaaS) in Metrigy Research\u2019s 2025 MetriStar UCaaS Report. One of only three providers to be recognized at this level, RingCentral achieved the highest overall customer sentiment score in the study, and rated above average in every evaluated category, including voice quality, security, value, analytics, AI capabilities, and ease of use. \u201cRecognition like the MetriStar Top Provider Award is especially meaningful because it … <\/p>\n

Continue reading “RingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-933997","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nRingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ringcentral-recognized-as-a-top-provider-in-metrigys-2025-metristar-ucaas-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"RingCentral Recognized as a Top Provider in Metrigy\u2019s 2025 MetriStar UCaaS Report Earns top scores in customer sentiment, voice quality, security, value, analytics, AI capabilities, and ease of use BELMONT, Calif.–(BUSINESS WIRE)–RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that it has been named a Top Provider for Unified Communications as a Service (UCaaS) in Metrigy Research\u2019s 2025 MetriStar UCaaS Report. 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