{"id":933698,"date":"2026-02-03T09:52:59","date_gmt":"2026-02-03T14:52:59","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-healthcare-sector-modernizes-focused-on-ai\/"},"modified":"2026-02-03T09:52:59","modified_gmt":"2026-02-03T14:52:59","slug":"u-s-healthcare-sector-modernizes-focused-on-ai","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-healthcare-sector-modernizes-focused-on-ai\/","title":{"rendered":"U.S. Healthcare Sector Modernizes, Focused on AI"},"content":{"rendered":"

<\/p>\n

U.S. Healthcare Sector Modernizes, Focused on AI<\/b><\/p>\n

Rising costs and demand push organizations toward cloud, automation, interoperable data platforms, ISG Provider Lens\u00ae<\/sup> report says<\/b><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nU.S. healthcare enterprises are accelerating their adoption of cloud-based, AI-enabled solutions to improve operations and modernize care delivery, according to a new research report published today by Information Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a global AI-centered technology research and advisory firm.<\/p>\n

\nThe 2025 ISG Provider Lens\u00ae<\/sup> Healthcare Digital Services report for the U.S. finds that payers, providers and life sciences organizations are developing new technology strategies to address a wide range of challenges, including cost pressures, clinician shortages and rising consumption of services as healthcare spending approaches one-fifth of the nation\u2019s gross domestic product. Enterprises seek operating models that reduce administrative friction, improve financial predictability and support scalable care delivery. These investments reflect a shift from fragmented modernization programs toward coordinated, enterprise-wide transformation anchored in data, automation and security.<\/p>\n

\n\u201cU.S. healthcare organizations no longer treat digital investments as incremental improvements,\u201d said James Burke, partner, Healthcare, at ISG. \u201cThey are rearchitecting operations around intelligence, interoperability and resilience to remain viable under growing pressures.\u201d<\/p>\n

\nMany healthcare enterprises in the U.S. are embedding AI into core administrative and financial workflows to improve efficiency and accuracy, the report says. Intelligent automation and agentic systems increasingly support claims processing, prior authorization, utilization review and revenue cycle functions, reducing manual intervention and processing timelines. These capabilities are helping organizations address staffing shortages while improving consistency and compliance across high-volume operations.<\/p>\n

\nOrganizations are also modernizing data architectures for real-time interoperability across clinical, operational and financial domains, ISG says. They are adopting cloud-native platforms and frameworks aligned with Fast Healthcare Interoperability Resources (FHIR) to support contextual data access and coordinated decision-making. This approach is critical for advancing value-based care models that depend on predictive analytics, cohort management and sharing of insights between payers and providers.<\/p>\n

\nImproving patient and member experience is a core priority as organizations strive to reduce complexity and increase trust, the report says. Enterprises are deploying digital front doors, omnichannel communication and conversational interfaces to simplify navigation and reduce administrative burdens for both consumers and frontline staff. These investments are also designed to facilitate earlier patient engagement, better adherence to care plans and more efficient use of clinical resources.<\/p>\n

\n\u201cEnterprises are aligning AI, data and experience initiatives around measurable operational outcomes,\u201d said Rohan Sinha, principal analyst, ISG Provider Lens Research, and lead author of the report. \u201cThe emphasis is on sustained performance improvement rather than isolated technology deployments.\u201d<\/p>\n

\nThe report also explores additional trends shaping U.S. healthcare transformation, including growing cybersecurity risks and the expanding role of external partners and managed services to address technology talent shortages.<\/p>\n

\nFor more insights into the challenges faced by U.S. healthcare enterprises, along with ISG\u2019s advice for addressing them, see the ISG Provider Lens\u00ae<\/sup> Focal Points briefing here<\/a>.<\/p>\n

\nThe 2025 ISG Provider Lens\u00ae<\/sup> Healthcare Digital Services report for the U.S. evaluates the capabilities of 35 providers across four quadrants: Payer Digital Transformation, Provider Digital Transformation, Value-Based Care and Interoperability and Data Security.<\/p>\n

\nThe report names Accenture, Cognizant, Deloitte, HCLTech, TCS and Wipro as Leaders in all four quadrants. It names Infosys and NTT DATA as Leaders in three quadrants each. EXL, Firstsource, Tech Mahindra and UST are named as Leaders in one quadrant each.<\/p>\n

\nIn addition, Persistent Systems is named as a Rising Star \u2014 a company with a \u201cpromising portfolio\u201d and \u201chigh future potential\u201d by ISG\u2019s definition \u2014 in three quadrants. Emids and LTIMindtree are named as Rising Stars in one quadrant each.<\/p>\n

\nIn the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2025 among healthcare digital service providers. Persistent Systems earned the highest customer satisfaction scores in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence\u2122 program<\/a>, the premier quality recognition for the technology and business services industry.<\/p>\n

\nA customized version of the report is available from EXL<\/a>.<\/p>\n

\nThe 2025 ISG Provider Lens\u00ae<\/sup> Healthcare Digital Services report for the U.S. is available to subscribers or for one-time purchase on this webpage<\/a>.<\/p>\n

About ISG Provider Lens\u00ae<\/sup> Research
\n
<\/b>The ISG Provider Lens\u00ae<\/sup> Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore\/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage<\/a>.<\/p>\n

About ISG
\n
<\/b>ISG<\/a> (Nasdaq: III<\/a>) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world\u2019s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260203023163\/en\/<\/a><\/span><\/p>\n

Press Contacts:
\n
<\/b>
Laura Hupprich, ISG
\n
+1 203-517-3100
\n
laura.hupprich@isg-one.com
\n<\/a><\/p>\n

Julianna Sheridan, Matter Communications for ISG
\n
+1 978-518-4520
\n
isg@matternow.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America Colorado<\/p>\n

INDUSTRY KEYWORDS:<\/b> Software General Health Internet Professional Services Electronic Design Automation Data Management Technology Artificial Intelligence Security Insurance Consulting Health<\/p>\n

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U.S. Healthcare Sector Modernizes, Focused on AI Rising costs and demand push organizations toward cloud, automation, interoperable data platforms, ISG Provider Lens\u00ae report says STAMFORD, Conn.–(BUSINESS WIRE)– U.S. healthcare enterprises are accelerating their adoption of cloud-based, AI-enabled solutions to improve operations and modernize care delivery, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2025 ISG Provider Lens\u00ae Healthcare Digital Services report for the U.S. finds that payers, providers and life sciences organizations are developing new technology strategies to address a wide range of challenges, including cost pressures, clinician shortages and rising consumption of services as healthcare spending approaches one-fifth of the nation\u2019s gross domestic … <\/p>\n

Continue reading “U.S. Healthcare Sector Modernizes, Focused on AI”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-933698","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nU.S. Healthcare Sector Modernizes, Focused on AI - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-healthcare-sector-modernizes-focused-on-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"U.S. Healthcare Sector Modernizes, Focused on AI - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"U.S. Healthcare Sector Modernizes, Focused on AI Rising costs and demand push organizations toward cloud, automation, interoperable data platforms, ISG Provider Lens\u00ae report says STAMFORD, Conn.–(BUSINESS WIRE)– U.S. healthcare enterprises are accelerating their adoption of cloud-based, AI-enabled solutions to improve operations and modernize care delivery, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2025 ISG Provider Lens\u00ae Healthcare Digital Services report for the U.S. finds that payers, providers and life sciences organizations are developing new technology strategies to address a wide range of challenges, including cost pressures, clinician shortages and rising consumption of services as healthcare spending approaches one-fifth of the nation\u2019s gross domestic … Continue reading "U.S. Healthcare Sector Modernizes, Focused on AI"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/u-s-healthcare-sector-modernizes-focused-on-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-03T14:52:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20260203023163r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/u-s-healthcare-sector-modernizes-focused-on-ai\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/u-s-healthcare-sector-modernizes-focused-on-ai\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"U.S. Healthcare Sector Modernizes, Focused on AI\",\"datePublished\":\"2026-02-03T14:52:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/u-s-healthcare-sector-modernizes-focused-on-ai\\\/\"},\"wordCount\":986,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/u-s-healthcare-sector-modernizes-focused-on-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20260203023163r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/u-s-healthcare-sector-modernizes-focused-on-ai\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/u-s-healthcare-sector-modernizes-focused-on-ai\\\/\",\"name\":\"U.S. Healthcare Sector Modernizes, Focused on AI - 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