{"id":933287,"date":"2026-02-02T10:03:15","date_gmt":"2026-02-02T15:03:15","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/"},"modified":"2026-02-02T10:03:15","modified_gmt":"2026-02-02T15:03:15","slug":"fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/","title":{"rendered":"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\">\nFedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises<\/p>\n<p class=\"bwalignc\"><i>Features include proactively automating customer support, identifying business patterns, and adapting policies at scale.<\/i><\/p>\n<p>MEMPHIS, Tenn.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nFedEx Corp. (NYSE: FDX) today announced improved digital tracking and returns capabilities designed to help shippers simplify the customer experience after checkout. FedEx Tracking+ and FedEx Returns+ are two enhanced tools that can be embedded directly within a shipper\u2019s owned digital channels, adding an AI-powered, white-labeled layer that improves visibility, communication, and operational efficiency throughout the delivery lifecycle. The capabilities are delivered in collaboration with parcelLab.<\/p>\n<p><b>Key AI capabilities include:<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li>\nAutomated responses to common delivery and returns questions, such as \u201cWhere is my order?\u201d and \u201cWhere is my return\/refund?\u201d<\/p>\n<\/li>\n<li>\nPerformance insights across tracking and returns activity to help monitor trends and exceptions<\/p>\n<\/li>\n<li>\nPattern and anomaly detection within delivery and returns data to surface potential problems or opportunities<\/p>\n<\/li>\n<li>\nAutomated returns policy and experience adjustments using merchant-defined rules and workflows eliminating the need for manual configuration changes<\/p>\n<\/li>\n<\/ul>\n<p>\nBy implementing these AI-powered solutions, shippers may see significant improvement in both the customer experience and operational efficiency. According to recent insights from parcelLab, brands have seen 42% fewer \u201cWhere is My Order\u201d (WISMO) inquiries, 85% higher customer retention, and 42% more repeat purchases through proactive, personalized communications as customers re-engage directly from their fully branded, owned tracking pages that convert at over 3% on average.<\/p>\n<p>\n\u201cCustomer loyalty is often earned after the sale, and the post\u2011purchase experience plays a critical role in strengthening customer lifetime value,\u201d said Jason Brenner, senior vice president, digital portfolio at FedEx. \u201cBy combining our robust logistics network with an AI-powered, post-purchase experience, we are delivering a seamless solution for deliveries, returns, and customer communications. This approach turns the post-purchase stage from a routine step into a powerful driver of trust, efficiency, and growth.\u201d<\/p>\n<p>\nThe annual <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fnewsroom.fedex.com%2Fnewsroom%2Fglobal-english%2Fno-box-no-label-returns-and-ai-adoption-on-the-rise-as-consumers-seek-convenience-for-returns&amp;esheet=54409409&amp;newsitemid=20260130182448&amp;lan=en-US&amp;anchor=2026+FedEx+Returns+Survey&amp;index=1&amp;md5=5b666faebddbb770a3740308de6798e3\">2026 FedEx Returns Survey<\/a> found that two-in-three (67%) consumers say a retailer\u2019s return policy at least sometimes impacts their purchases. Consumers increasingly expect simple, convenient return options\u2014such as no-box, no-label or QR code returns through <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.fedex.com%2Fen-us%2Fshipping%2Freturns%2Fbusiness%2Ffedex-easy-returns.html&amp;esheet=54409409&amp;newsitemid=20260130182448&amp;lan=en-US&amp;anchor=FedEx+Easy+Returns&amp;index=2&amp;md5=fbf75c8aac7cb6a7618dcd521f443b69\">FedEx Easy Returns<\/a>\u2014while merchants require flexible solutions, including email labels and branded workflows across FedEx and partner networks. With this new digital suite, businesses can meet consumer expectations while maintaining full control of branding and policies.<\/p>\n<p>\nParcelLab also found that returns have become a revenue-retention opportunity, with intelligent exchanges and personalized return experiences driving three times more repeat purchases, 60% higher average order value, and 17% fewer \u201cWhere is My Return\u201d (WISMR) inquiries. These tracking and returns experiences are fully branded and managed within the merchant\u2019s own digital environment, giving brands direct control over policies, messaging, and customer interactions.<\/p>\n<p>\nFurthermore, AI-powered tools are also gaining more attention with business shippers. The FedEx Returns Survey revealed that 37% of business shippers currently use AI tools for returns, with 51% planning future adoption. Users report that the returns AI capabilities have delivered up to 85% forecasting accuracy and 40% improved return prediction, enabling merchants to anticipate issues before customers reach out. Proactive mitigation of delivery and returns problems can help businesses reduce support costs, protect margins, and strengthen brand loyalty. Intelligent post-purchase engagement, including product recommendations and targeted messaging, has also been shown to deliver incremental revenue uplift by increasing re-engagement and repeat purchasing.<\/p>\n<p>\nBoth FedEx Tracking+ and FedEx Returns+ are fully white-labeled digital tools, enabling brands to manage tracking and returns as an extension of their own experience rather than redirecting customers to third-party pages. The AI-powered solutions are now available to U.S. customers. Customers interested in exploring either or both of these new offerings can learn more <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Finfo.fdx.com%2Fpostpurchase&amp;esheet=54409409&amp;newsitemid=20260130182448&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=41f841f903f8d8f28c888d8844411f8f\">here<\/a>.<\/p>\n<p><b>About FedEx Corp.<\/b><\/p>\n<p>\nFedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $90 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network. Consistently ranked among the world\u2019s most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ffedex.com%2Fabout&amp;esheet=54409409&amp;newsitemid=20260130182448&amp;lan=en-US&amp;anchor=fedex.com%2Fabout&amp;index=4&amp;md5=aee9b9b3831a2d2e979800f9116ab0e6\">fedex.com\/about<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260130182448r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260130182448\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260130182448\/en\/<\/a><\/span><\/p>\n<p>\nFedEx Media Relations<br \/>\n<br \/>901-434-8100<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:mediarelations@fedex.com\">mediarelations@fedex.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Tennessee<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Supply Chain Management Other Retail Online Retail Data Management Specialty Technology Artificial Intelligence Other Transport Retail Transport Other Technology Logistics\/Supply Chain Management<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260130182448\/en\/827809\/3\/Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises Features include proactively automating customer support, identifying business patterns, and adapting policies at scale. MEMPHIS, Tenn.&#8211;(BUSINESS WIRE)&#8211; FedEx Corp. (NYSE: FDX) today announced improved digital tracking and returns capabilities designed to help shippers simplify the customer experience after checkout. FedEx Tracking+ and FedEx Returns+ are two enhanced tools that can be embedded directly within a shipper\u2019s owned digital channels, adding an AI-powered, white-labeled layer that improves visibility, communication, and operational efficiency throughout the delivery lifecycle. The capabilities are delivered in collaboration with parcelLab. Key AI capabilities include: Automated responses to common delivery and returns questions, such as \u201cWhere is my order?\u201d and \u201cWhere is my return\/refund?\u201d Performance insights across tracking &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-933287","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises Features include proactively automating customer support, identifying business patterns, and adapting policies at scale. MEMPHIS, Tenn.&#8211;(BUSINESS WIRE)&#8211; FedEx Corp. (NYSE: FDX) today announced improved digital tracking and returns capabilities designed to help shippers simplify the customer experience after checkout. FedEx Tracking+ and FedEx Returns+ are two enhanced tools that can be embedded directly within a shipper\u2019s owned digital channels, adding an AI-powered, white-labeled layer that improves visibility, communication, and operational efficiency throughout the delivery lifecycle. The capabilities are delivered in collaboration with parcelLab. Key AI capabilities include: Automated responses to common delivery and returns questions, such as \u201cWhere is my order?\u201d and \u201cWhere is my return\/refund?\u201d Performance insights across tracking &hellip; Continue reading &quot;FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-02T15:03:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260130182448r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises\",\"datePublished\":\"2026-02-02T15:03:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\\\/\"},\"wordCount\":767,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260130182448r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\\\/\",\"name\":\"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises - 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MEMPHIS, Tenn.&#8211;(BUSINESS WIRE)&#8211; FedEx Corp. (NYSE: FDX) today announced improved digital tracking and returns capabilities designed to help shippers simplify the customer experience after checkout. FedEx Tracking+ and FedEx Returns+ are two enhanced tools that can be embedded directly within a shipper\u2019s owned digital channels, adding an AI-powered, white-labeled layer that improves visibility, communication, and operational efficiency throughout the delivery lifecycle. The capabilities are delivered in collaboration with parcelLab. Key AI capabilities include: Automated responses to common delivery and returns questions, such as \u201cWhere is my order?\u201d and \u201cWhere is my return\/refund?\u201d Performance insights across tracking &hellip; Continue reading \"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/","og_site_name":"Market Newsdesk","article_published_time":"2026-02-02T15:03:15+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260130182448r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises","datePublished":"2026-02-02T15:03:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/"},"wordCount":767,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260130182448r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/fedex-to-offer-access-to-ai-powered-post-purchase-solutions-for-enterprises\/","name":"FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises - 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