{"id":920489,"date":"2025-12-17T07:06:32","date_gmt":"2025-12-17T12:06:32","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\/"},"modified":"2025-12-17T07:06:32","modified_gmt":"2025-12-17T12:06:32","slug":"ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\/","title":{"rendered":"TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services"},"content":{"rendered":"<div class=\"mw_release\">\n<p>AUSTIN, Texas, Dec.  17, 2025  (GLOBE NEWSWIRE) &#8212; TTEC Holdings Inc. (NASDAQ:\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=94XSz1UwWbrFrVAOCM2q978ux-9o4vq6TiTg81If-ro3K3K3FPpGxPQjINqCY03KYzVRMOnyLL2PwoZnV_Lzlw==\" rel=\"nofollow\" target=\"_blank\">TTEC<\/a>), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=s9HOVfyNYkyxysjZM63uMLHfZU5VQQcnXVCSCnPOMh8msL3uA4DlrYBtB42VpBjNeJEqRALVPawfcc37V-228i_tpdNaF3AtG3Z6Hops_G8=\" rel=\"nofollow\" target=\"_blank\"><strong>TTEC Digital<\/strong>\u00a0<\/a>has been recognized as a\u00a0<strong>Leader <\/strong>and<strong> Star Performer<\/strong>\u00a0in the 2025 Everest Group PEAK Matrix<sup>\u00ae<\/sup> Assessment for Digital Transformation Services for Mid-market Enterprises.\u00a0<\/p>\n<p>Everest Group\u2019s PEAK Matrix<sup>\u00ae<\/sup> is a renowned industry benchmark that measures impact in market adoption, portfolio mix, value, vision, and capability. As a\u00a0Leader and Star Performer\u00a0in Digital Transformation Services, TTEC Digital sits in the top quartile of the Matrix<sup>\u00ae<\/sup>.<\/p>\n<p>\u201cWe are honored to be named both a Leader and a Star Performer in Everest Group\u2019s 2025 PEAK Matrix<sup>\u00ae<\/sup> for Mid-market Digital Transformation Services. This recognition underscores our ability to deliver meaningful customer experience transformation through innovative, AI-enabled services and solutions. By harnessing the power of AI, we help clients create smarter, more personalized interactions that help drive revenue growth, cost optimization, and productivity gains, while striving to deliver measurable business outcomes,\u201d said <strong>Dave Seybold, CEO of TTEC Digital<\/strong>.<\/p>\n<p>The 2025 PEAK Matrix<sup>\u00ae<\/sup> Assessment for Digital Transformation Services evaluates digital transformation service providers across several critical dimensions, including innovation, service scope, client satisfaction, and delivery capabilities. TTEC Digital\u2019s recognition reflects its dedication to leveraging advanced technologies such as AI, data and analytics, and automation to enhance the customer experience for mid-market enterprises.<\/p>\n<p>This distinction reinforces TTEC Digital\u2019s ability to drive impactful business outcomes through AI-led customer experience transformation. It also highlights successful\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Y8iw3jKwWvrtH0e4ZzUk4KukyatNiwafPDu1AfkZ_muVQ2lpZc_jHR31rqgkgXa26MZB8dFm2AJqfSRUSZl5PypByp9-mDSi3bE6BR3wpaOkcuNFGjU3XN7-s8T9EXdg\" rel=\"nofollow\" target=\"_blank\">case studies<\/a>\u00a0where TTEC Digital has helped clients improve customer experiences, achieve operational efficiencies, and accelerate growth.<\/p>\n<p>As part of its strategic roadmap, TTEC Digital continues to invest in AI-driven and asset-based innovations that accelerate time-to-value and empower organizations to deliver exceptional customer experiences.<\/p>\n<p>For more information on digital transformation services from TTEC Digital, please visit\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=129Y78xTEVH4Waq4dGLvoQjpRlEqgiuaCTUtkucHTUpyyp5EvfnBgofBim_8Ye6VX7BWpHn0vWawgYWLUfZMJpWgs5k1inDr_0bmLk_CUhQ=\" rel=\"nofollow\" target=\"_blank\">ttecdigital.com<\/a>.<\/p>\n<p>\n        <strong>About TTEC<br \/><\/strong>TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC&#8217;s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company&#8217;s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company&#8217;s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company&#8217;s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company&#8217;s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=HUsrKmWxDKZft3VZc6-Vh6rEhClUbQlGrb_3ao5w6uLDH-F2duBttsDnSk7nkGBULHuI0vcRftAVgEtOB2eiVA==\" rel=\"nofollow\" target=\"_blank\"><strong>ttec.com<\/strong><\/a>.<\/p>\n<p>\n        <strong>About Everest Group<\/strong><br \/>\n        <br \/>Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group&#8217;s\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202fassessments\u202fprovide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202fto gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth\u202fcontent at\u202f<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=aXLkNOvx5fd_3_VxEZ4nI80O13a9swZRuGiPx4wWNqedMYe7YPnlZpNdwqZ9v33F-OVbPATmWK8RCRi0et_eFQkzs1UW9yKdvqrGOSv9mi43hf9gv6slly-hoWxK6pGck07aesUeExtYNsnNIDQxR8OGqs7q2P0EPfVswAbBG6m8e3seN8yU-Z7oQhLIJ_h9Lu8Gmx8yDoG3pC2A5aWBQ0Gba1xaed5cR6nJYbJRX2zq6xdnZkh972X1h1Z3egub\" rel=\"nofollow\" target=\"_blank\">www.everestgrp.com<\/a><strong>.<\/strong><strong>\u202f<\/strong><\/p>\n<p><strong>Media Contact<\/strong><br \/>Meredith Matthews<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=OammslYCeVdS62kzUiJ9i2xSDXeWQVoj7YuWfgX85kuBY9TrQiEPf4LUEtDcep3X-Hq2de3ITxl5kFPsviApycPV3vnNfCqQN3LgU0TWK35valPZIOW1kx8pdzdD2k2E\" rel=\"nofollow\" target=\"_blank\">meredith.matthews@ttec.com<\/a><\/p>\n<p>*Licensed extracts taken from Everest Group\u2019s PEAK Matrix<sup>\u00ae<\/sup> Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group\u2019s\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202freports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group\u2019s analysts and included in Everest Group\u2019s\u202fPEAK Matrix<sup>\u00ae\u202f<\/sup>reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=KWzJreB6wpGYyx4CWxeyVFbRsi7ieMx6DSx7A3eitg1M_68ptehRDEQtu4ZQep812hqb7WVhEuSVoC6MM9KZT_iqTK6hfvoMOLf_ypDQMFw-e1PM1og0qjEVXdqCYCi5Px-SV29Y7W9_L36BmT4_t8RTWkp7ixHeWodlI9faw0tr4Sv19h3S3-54PjAfKSeZd-R_BQCrUhNFi-KPKlfMmymyXLkPaylswVoYnS5pviq6jZLupWI7OyDOkw41mf_w84rmZqH7e2s2sNyXMeZgCOWxjI1iBl2XUj25dHhNZ_EfPb2QwdhqeHY4VWyatXD-JZETeNUvgnL4Mv66J2ROeA==\" rel=\"nofollow\" target=\"_blank\">Everest Group PEAK Matrix<sup>\u00ae<\/sup> Reports<\/a>.\u202f<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTYwMzM0NSM3MzI1MzAwIzUwMDE1Mzg3MA==\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/MDk5ZmFjZWEtNzYzMi00N2NhLWI1MjQtY2Q1MTFlMTcwYTA1LTUwMDE1Mzg3MC0yMDI1LTEyLTE3LWVu\/tiny\/TTEC-Digital.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>AUSTIN, Texas, Dec. 17, 2025 (GLOBE NEWSWIRE) &#8212; TTEC Holdings Inc. (NASDAQ:\u00a0TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that\u00a0TTEC Digital\u00a0has been recognized as a\u00a0Leader and Star Performer\u00a0in the 2025 Everest Group PEAK Matrix\u00ae Assessment for Digital Transformation Services for Mid-market Enterprises.\u00a0 Everest Group\u2019s PEAK Matrix\u00ae is a renowned industry benchmark that measures impact in market adoption, portfolio mix, value, vision, and capability. As a\u00a0Leader and Star Performer\u00a0in Digital Transformation Services, TTEC Digital sits in the top quartile of the Matrix\u00ae. \u201cWe are honored to be named both a Leader and a Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services. This recognition underscores our ability to deliver &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-920489","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"AUSTIN, Texas, Dec. 17, 2025 (GLOBE NEWSWIRE) &#8212; TTEC Holdings Inc. (NASDAQ:\u00a0TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that\u00a0TTEC Digital\u00a0has been recognized as a\u00a0Leader and Star Performer\u00a0in the 2025 Everest Group PEAK Matrix\u00ae Assessment for Digital Transformation Services for Mid-market Enterprises.\u00a0 Everest Group\u2019s PEAK Matrix\u00ae is a renowned industry benchmark that measures impact in market adoption, portfolio mix, value, vision, and capability. As a\u00a0Leader and Star Performer\u00a0in Digital Transformation Services, TTEC Digital sits in the top quartile of the Matrix\u00ae. \u201cWe are honored to be named both a Leader and a Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services. This recognition underscores our ability to deliver &hellip; Continue reading &quot;TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-17T12:06:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTYwMzM0NSM3MzI1MzAwIzUwMDE1Mzg3MA==\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services\",\"datePublished\":\"2025-12-17T12:06:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\\\/\"},\"wordCount\":663,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTYwMzM0NSM3MzI1MzAwIzUwMDE1Mzg3MA==\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\\\/\",\"name\":\"TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-digital-named-a-leader-and-star-performer-in-everest-groups-2025-peak-matrix-for-mid-market-digital-transformation-services\/","og_locale":"en_US","og_type":"article","og_title":"TTEC Digital Named a Leader and Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services - Market Newsdesk","og_description":"AUSTIN, Texas, Dec. 17, 2025 (GLOBE NEWSWIRE) &#8212; TTEC Holdings Inc. (NASDAQ:\u00a0TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that\u00a0TTEC Digital\u00a0has been recognized as a\u00a0Leader and Star Performer\u00a0in the 2025 Everest Group PEAK Matrix\u00ae Assessment for Digital Transformation Services for Mid-market Enterprises.\u00a0 Everest Group\u2019s PEAK Matrix\u00ae is a renowned industry benchmark that measures impact in market adoption, portfolio mix, value, vision, and capability. As a\u00a0Leader and Star Performer\u00a0in Digital Transformation Services, TTEC Digital sits in the top quartile of the Matrix\u00ae. \u201cWe are honored to be named both a Leader and a Star Performer in Everest Group\u2019s 2025 PEAK Matrix\u00ae for Mid-market Digital Transformation Services. 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