{"id":919117,"date":"2025-12-11T18:11:28","date_gmt":"2025-12-11T23:11:28","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/"},"modified":"2025-12-11T18:11:28","modified_gmt":"2025-12-11T23:11:28","slug":"ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/","title":{"rendered":"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment"},"content":{"rendered":"<div class=\"mw_release\">\n<p>AUSTIN, Texas, Dec.  11, 2025  (GLOBE NEWSWIRE) &#8212; TTEC Holdings, Inc. (NASDAQ:\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=EYfc6eS_ToTWs5ahj5_tMAnXAjp-4AfwdiTR_bk_wtUU0y0WoYKZ0-zP3PuJ1Oz-Vd0c864Oj17mqIO3cJXQqg==\" rel=\"nofollow\" target=\"_blank\"><strong>TTEC<\/strong><\/a>), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a <strong>Major Contender<\/strong> in the <strong>Everest Group Sales Services (B2B &amp; B2C) PEAK Matrix<sup>\u00ae<\/sup> Assessment 2025<\/strong>. This marks an important milestone for TTEC, representing the first time the company\u2019s <strong>end-to-end RevGen capabilities<\/strong> have been evaluated and acknowledged in the Everest Group Sales Services report.<\/p>\n<p>In the PEAK Matrix<sup>\u00ae<\/sup>, providers are categorized as Leaders, Major Contenders, or Aspirants. Major Contenders demonstrate strong capabilities across B2B and B2C sales, delivering scalable engagement models, growing global presence, competitive innovation, and measurable client value.<\/p>\n<p>\u201cTTEC has been recognized as a Major Contender in Everest Group\u2019s B2B Sales Services PEAK Matrix<sup>\u00ae<\/sup> Assessment 2025 for its comprehensive portfolio spanning inside sales, sales enablement, account management, and after-sales services, supported by its proprietary AI-driven sales enablement solutions and end-to-end RevGen platform,\u201d said <strong>Sharang Sharma, Vice President at Everest Group<\/strong>. \u201cPartnerships with leading vendors such as Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition, further strengthen its tech-enabled offerings. These capabilities, along with its hybrid commercial models and data-driven approach, position TTEC as a strategic partner for B2B sales.\u201d<\/p>\n<p>\n        \n      <\/p>\n<p>\n        <strong>TTEC\u2019s Performance Highlights<\/strong>\n      <\/p>\n<p>In the 2025 assessment, Everest Group cited TTEC\u2019s end-to-end sales services portfolio, spanning outbound demand generation, inside sales, channel enablement, revenue operations, and post-sales growth. TTEC earned high marks for its technology-enabled global delivery model, supported by strategic investments in AI, automation, and data-driven sales orchestration. The report also highlights TTEC\u2019s expanding delivery scale, multi-industry expertise, and demonstrated ability to produce measurable revenue outcomes for both B2B and B2C clients.<\/p>\n<p>\u201cBeing named a Major Contender underscores the momentum of our RevGen portfolio and the value we create for clients every day,\u201d said <strong>Simon Dillsworth, TTEC SVP of RevGen and Automotive<\/strong>. \u201cWe\u2019re not just improving sales outcomes\u2014we\u2019re shaping the future of customer engagement, driving smarter conversions, stronger pipelines, and lasting growth.\u201d<\/p>\n<p>The PEAK Matrix<sup>\u00ae<\/sup> is Everest Group\u2019s proprietary benchmark that assesses service providers based on two overarching dimensions: \u201cMarket Impact\u201d (scale, growth, client footprint, business outcomes) and \u201cVision &amp; Capability\u201d (portfolio, innovation, delivery, global reach). The 2025 Sales Services assessment covers 24 B2B and 14 B2C providers across geographies and highlights the rapid evolution of the sales services landscape as companies adopt AI-enabled, insight-driven engagement models to accelerate revenue growth.<\/p>\n<p>To learn more about TTEC&#8217;s recognition in sales, please visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=fPMKew0D_eL6d7_Qt-7AnzuKj7uu1Zm_jRT4NM3WRNnRWI5JCUghe5pdiGWT8e2qH5HOil9aPvmGpuh-fkfETiGVmYGwNvzFjFBvMiFxR41Bu49T1SEOlasOssb_jEqsEWeGEb453la8Qo--OWeDmXAK3MK70fhE471JbgJxQvcp4uMMj9hDsj2Dy04MKD-l2wTwu1knDi27B2KbRkbq3Q==\" rel=\"nofollow\" target=\"_blank\">Sales Services PEAK Matrix<sup>\u00ae<\/sup> Assessment 2025 &#8211; Everest Group Research Portal<\/a>.<\/p>\n<p>Explore TTEC\u2019s RevGen capabilities here: <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=PtSyNHna94CeWiCHMc2tUtwgSH3OtWMrihV8Jis0c-LbdHw5L0wAfOpZZ2vrXsiRytlENg1zzkviPGo5k2JH7CYkhS9Jk5hkHn3e_gKJ7eCcGow_L5rBI-pcBQJFnnud1idTCdtf5qQTmmdXdYBqIt77M7thl2SXt4NwR34tuv8=\" rel=\"nofollow\" target=\"_blank\">https:\/\/www.ttec.com\/services\/revenue-generation<\/a>.<\/p>\n<p>\n        <strong>About TTEC<\/strong><br \/>\n        <br \/>TTEC (pronounced T-TEC)\u00a0Holdings, Inc.\u00a0(NASDAQ: <strong>TTEC<\/strong>) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC\u2019s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company&#8217;s\u00a0TTEC Digital\u00a0business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company\u2019s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company&#8217;s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company\u2019s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Dn_EJ8grWTTTaz1dgT4a2EgXmXC1ZHSCP0R3fWuxl5BJjSP1qHiQ-juiAROE47fd7fod9YgwO9ad4I3Gmnp2Jg==\" rel=\"nofollow\" target=\"_blank\">www.ttec.com<\/a>. <\/p>\n<p><strong>About Everest Group<\/strong><br \/>Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group&#8217;s\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202fassessments\u202fprovide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202fto gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth\u202fcontent at\u202f<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=j5PlSs006Fybh7eNDCOxCI-jmBPBn2qM6WkY7BEl--BA8doNaizBdoJ5_yvDVW7wDQujT2QFW4GUH6H-FnuRx8o__3gVZ9Y0gZawO5cMw2KgH0u9d1Gbi6VKZiGZmvnlF4J3ts18Fd1yeVt-xENAacMAgpPiNSxVc_R-ll6rrXgc4AQOXHd7t7n8D3mqt-V-XNv4W5OVgqzBO1j6ZAGycDSOtvcrICb95ACeUp32r5FLlbkJrromH7Uptl-VGy1l\" rel=\"nofollow\" target=\"_blank\">www.everestgrp.com<\/a><strong>.<\/strong><strong>\u202f<\/strong><\/p>\n<p><strong>Media Contact<\/strong><br \/>Meredith Matthews<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=cXmX5AitnFo0ilt6Yn7iLZH78rKGmanQgIJ7BmsebCZAuTHnBi_AAZXBKc-_o7jXm2-QB6j6HgttY_gDUEQ1UQh0vG5Tr8BroNLC7BIXi7n7fcyDY_C5PiMtZ-DVpSOv\" rel=\"nofollow\" target=\"_blank\">meredith.matthews@ttec.com<\/a><\/p>\n<p>*Licensed extracts taken from Everest Group\u2019s PEAK Matrix<sup>\u00ae<\/sup> Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group\u2019s\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202freports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group\u2019s analysts and included in Everest Group\u2019s\u202fPEAK Matrix<sup>\u00ae<\/sup>\u202freports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=P2QTl12JZSErKz2eZwRZKC1NinmlYfO5PCaomXHHVHWak9eYymiMZ15sehChXtSIHltXDAmJvsEu5J5ZilzeuDITKYiTfreo2hl_l4z7c4MqysyCl3_nM8D0JuSREOWvMi74zeGjDQIxwXl9Aj94gls5ujpU0vSXVsbonGQ-k-981-8hpSrylcIIbPquAeYvk4Gq23deP5a7iNlY8KeoBFBqXMYpamuW8RuQ0sdSKscPu2q2eWe3rB9eEA8yV8FR38suTOiYr62JIC7RuyneLO-HE3Y7uxJaSkCosJPQvDfsEzbKjsBebtsB2_Sez1cc7TqJ3UAC0GG2WdA_M4PvPA==\" rel=\"nofollow\" target=\"_blank\">Everest Group PEAK Matrix<sup>\u00ae<\/sup> Reports<\/a>.\u202f<\/p>\n<p>A photo accompanying this announcement is available at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=PtSyNHna94CeWiCHMc2tUsqJMNY8P8gCC0uOdiA5BelEQ151t27nvvuHV-AumrQQu-8mydTgUoTcVn0tGuI-880HejhHYg8_FzjuYNP4a0NVYmZ5PCt3TBiY_9HaUmke5TPflyrNIXv3VJHJBRjA5NE7An_2aS8QsbRxAj6vlEJjSDYNrjwpIcwKZuXi-Gos2xdbTTJ3AKaZ8ZdHYxyUw6vwMrqPmfiIf_XZRpBEuiOLnUKjDSO2QAUL0KhHy8CbwtSPm0FHDy07CtFFUjH7tQ==\" rel=\"nofollow\" target=\"_blank\">https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/38945f1c-626f-4518-8f3b-7bee0b895eca<\/a><\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTYwMTA5OCM3MzE4NTQ0IzIwMDU4MjM=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/YzY1YjhiNGEtMWQ1OS00ZTYxLWI2MjEtODZiYTU1ZGE5MWU1LTEwMTczOTYtMjAyNS0xMi0xMS1lbg==\/tiny\/TTEC-Services-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>AUSTIN, Texas, Dec. 11, 2025 (GLOBE NEWSWIRE) &#8212; TTEC Holdings, Inc. (NASDAQ:\u00a0TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in the Everest Group Sales Services (B2B &amp; B2C) PEAK Matrix\u00ae Assessment 2025. This marks an important milestone for TTEC, representing the first time the company\u2019s end-to-end RevGen capabilities have been evaluated and acknowledged in the Everest Group Sales Services report. In the PEAK Matrix\u00ae, providers are categorized as Leaders, Major Contenders, or Aspirants. Major Contenders demonstrate strong capabilities across B2B and B2C sales, delivering scalable engagement models, growing global presence, competitive innovation, and measurable client value. \u201cTTEC has been recognized as a Major &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-919117","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"AUSTIN, Texas, Dec. 11, 2025 (GLOBE NEWSWIRE) &#8212; TTEC Holdings, Inc. (NASDAQ:\u00a0TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in the Everest Group Sales Services (B2B &amp; B2C) PEAK Matrix\u00ae Assessment 2025. This marks an important milestone for TTEC, representing the first time the company\u2019s end-to-end RevGen capabilities have been evaluated and acknowledged in the Everest Group Sales Services report. In the PEAK Matrix\u00ae, providers are categorized as Leaders, Major Contenders, or Aspirants. Major Contenders demonstrate strong capabilities across B2B and B2C sales, delivering scalable engagement models, growing global presence, competitive innovation, and measurable client value. \u201cTTEC has been recognized as a Major &hellip; Continue reading &quot;TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-11T23:11:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTYwMTA5OCM3MzE4NTQ0IzIwMDU4MjM=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment\",\"datePublished\":\"2025-12-11T23:11:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\\\/\"},\"wordCount\":820,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTYwMTA5OCM3MzE4NTQ0IzIwMDU4MjM=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\\\/\",\"name\":\"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/","og_locale":"en_US","og_type":"article","og_title":"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment - Market Newsdesk","og_description":"AUSTIN, Texas, Dec. 11, 2025 (GLOBE NEWSWIRE) &#8212; TTEC Holdings, Inc. (NASDAQ:\u00a0TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in the Everest Group Sales Services (B2B &amp; B2C) PEAK Matrix\u00ae Assessment 2025. This marks an important milestone for TTEC, representing the first time the company\u2019s end-to-end RevGen capabilities have been evaluated and acknowledged in the Everest Group Sales Services report. In the PEAK Matrix\u00ae, providers are categorized as Leaders, Major Contenders, or Aspirants. Major Contenders demonstrate strong capabilities across B2B and B2C sales, delivering scalable engagement models, growing global presence, competitive innovation, and measurable client value. \u201cTTEC has been recognized as a Major &hellip; Continue reading \"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/","og_site_name":"Market Newsdesk","article_published_time":"2025-12-11T23:11:28+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTYwMTA5OCM3MzE4NTQ0IzIwMDU4MjM=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment","datePublished":"2025-12-11T23:11:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/"},"wordCount":820,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTYwMTA5OCM3MzE4NTQ0IzIwMDU4MjM=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-recognized-as-a-major-contender-in-everest-groups-2025-sales-services-peak-matrix-assessment\/","name":"TTEC Recognized as a Major Contender in Everest Group\u2019s 2025 Sales Services PEAK Matrix\u00ae Assessment - 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