{"id":913380,"date":"2025-11-25T02:03:08","date_gmt":"2025-11-25T07:03:08","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/"},"modified":"2025-11-25T02:03:08","modified_gmt":"2025-11-25T07:03:08","slug":"friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/","title":{"rendered":"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide<\/b><\/p>\n<p><i>ACI\u2019s Payments Intelligence approach offers merchants complete journey protection\u2014stopping friendly fraud and chargeback abuse in real time<\/i><\/p>\n<p><i>ACI expects industry leading fraud approval rate of 98% during holiday season &#8211; outperforming market averages<\/i><\/p>\n<p>OMAHA, Neb.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\n&#8216;Friendly fraud\u2019 is expected to increase by 25% between Thanksgiving and Cyber Monday, according to an analysis of billions of transactions of global eCommerce businesses by <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aciworldwide.com%2F&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=ACI+Worldwide&amp;index=1&amp;md5=9ff3cbba6d7c18d435f61ddcdf1a58c7\">ACI Worldwide<\/a> (NASDAQ: ACIW), an original innovator in global payments technology.\n<\/p>\n<p>\n\u2018Friendly fraud\u2019 or \u2018return fraud\u2019 occurs when legitimate customers dispute transactions post-purchase. Often mistaken for true fraud, these disputes are a growing industry challenge and cost retailers $103 billion in 2024 alone, according to a recent <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fapprissretail.com%2Fnews%2Fappriss-retail-annual-research-fraudulent-returns-and-claims-cost-retailers-103b-in-2024%2F&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=industry+report&amp;index=2&amp;md5=8aeb8e5a31645df37701a5f56bee18af\">industry report<\/a>.\n<\/p>\n<p>\nThe average transaction value for a \u2018friendly fraud\u2019 item during this year\u2019s holiday season is expected to reach $291, $52 higher than during the same period last year, representing a 21% YoY increase.\n<\/p>\n<p>\n\u201cThese numbers are staggering and show just how bold consumers have become,\u201d said Erika Dietrich, VP Analytics &amp; Optimization Payments Intelligence, ACI Worldwide. \u201cOver the past several years, refund abuse and friendly fraud have surged, driven by frictionless eCommerce and amplified by social media. Platforms spread so-called \u2018refund hacks,\u2019 making misuse appear socially acceptable, while merchants bear the operational and financial burden. Instant refunds, free returns, and omnichannel complexity create loopholes that opportunistic consumers exploit, costing businesses millions.\u201d\n<\/p>\n<p>\nMany merchants still rely on traditional methods to tackle friendly fraud, but these often fall short in today\u2019s fast-moving digital landscape. ACI\u2019s Payments Intelligence approach stands apart by offering complete journey protection\u2014stopping friendly fraud and chargeback abuse in real time. This advanced solution combines cutting-edge technology with actionable insights to safeguard every transaction.\n<\/p>\n<p><b>The platform\u2019s strength lies in five key elements:<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li>\nLeveraging AI and machine learning for real-time detection and prevention\n<\/li>\n<li>\nUsing digital identities and profiling to distinguish trusted customers from potential threats\n<\/li>\n<li>\nEnabling secure data-sharing across merchant networks to identify bad actors\n<\/li>\n<li>\nEnforcing policies against repeat abusers through declined checkouts or fees\n<\/li>\n<li>\nBuilding strong evidence against false claims by reviewing transaction histories and digital identities.\n<\/li>\n<\/ul>\n<p>\n\u201cACI\u2019s AI-powered Payments Intelligence helps merchants prevent fraud in real time while achieving an industry-leading approval rate of 98% during the holiday season,\u201d said Cleber Martins, head of Payments Intelligence at ACI Worldwide. \u201cWe optimize every decision across the entire customer journey, from account creation and checkout to refunds and returns. By balancing risk and revenue at every touchpoint, we enable our customers to achieve higher profitability without sacrificing the customer experience.\u201d\n<\/p>\n<p><b>Black Friday \u2013 Cyber Monday by the numbers:<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><b>27% <\/b>transactional volume increase YOY\u200b\n<\/li>\n<li>\nAverage transaction value <b>\u200b$131 &#8211; $3 decrease YoY<\/b><\/li>\n<li><b>98%<\/b> fraud decision approval rate \u2013 exceeding the average market rate of <b>95%<\/b><\/li>\n<li><b>30%<\/b> increase in mobile device shopping\n<\/li>\n<li>\nChargebacks: <b>0.04%<\/b> by number of transactions; <b>$148<\/b> average transaction value &#8211; <b>$54<\/b> decrease as actors are shifting to \u2018friendly fraud\u2019 methods\n<\/li>\n<\/ul>\n<p><span class=\"bwuline\">About ACI Worldwide<\/span><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aciworldwide.com%2F&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=ACI+Worldwide&amp;index=3&amp;md5=8d68173263abb88b0346e2d0847cb1b4\">ACI Worldwide<\/a>, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aciworldwide.com%2Fsolutions%2Faci-enterprise-payments-platform&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=banks&amp;index=4&amp;md5=feb4bb2933cb7349242ab306c797a9c5\">banks<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aciworldwide.com%2Fsolutions%2Faci-speedpay&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=billers&amp;index=5&amp;md5=69f087aa3a678d54c579a2934c14d883\">billers<\/a>, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aciworldwide.com%2Fsolutions%2Fpayments-orchestration-platform&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=merchants&amp;index=6&amp;md5=77c1db8bce32f488026fb4e978102600\">merchants<\/a> can drive growth, while continuously modernizing their payment infrastructures, simply and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aciworldwide.com%2Fsolutions%2Ffraud-management&amp;esheet=54363414&amp;newsitemid=20251124654518&amp;lan=en-US&amp;anchor=securely&amp;index=7&amp;md5=7b23ebd3ed62fc06b86851889e6b65ea\">securely<\/a>. With 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.\n<\/p>\n<p>\n\u00a9 Copyright ACI Worldwide, Inc. 2025\n<\/p>\n<p>\nACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product\/solution names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties\u2019 trademarks referenced are the property of their respective owners.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251124654518r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20251124654518\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20251124654518\/en\/<\/a><\/span><\/p>\n<p><span class=\"bwuline\">Media Contacts<br \/>\n<\/span><br \/>Katrin Boettger | Communications and Corporate Affairs Director | <a rel=\"nofollow\" href=\"mailto:katrin.boettger@aciworldwide.com\">katrin.boettger@aciworldwide.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Nebraska Latin America United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Home Goods Retail Security Office Products Technology Finance Fintech Professional Services Online Retail Luxury Electronic Commerce Department Stores Artificial Intelligence Payments Software Fashion<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20251124654518\/en\/2351777\/3\/ACI_Horizontal.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide ACI\u2019s Payments Intelligence approach offers merchants complete journey protection\u2014stopping friendly fraud and chargeback abuse in real time ACI expects industry leading fraud approval rate of 98% during holiday season &#8211; outperforming market averages OMAHA, Neb.&#8211;(BUSINESS WIRE)&#8211; &#8216;Friendly fraud\u2019 is expected to increase by 25% between Thanksgiving and Cyber Monday, according to an analysis of billions of transactions of global eCommerce businesses by ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology. \u2018Friendly fraud\u2019 or \u2018return fraud\u2019 occurs when legitimate customers dispute transactions post-purchase. Often mistaken for true fraud, these disputes are a growing industry challenge and cost retailers $103 billion in 2024 alone, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-913380","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide ACI\u2019s Payments Intelligence approach offers merchants complete journey protection\u2014stopping friendly fraud and chargeback abuse in real time ACI expects industry leading fraud approval rate of 98% during holiday season &#8211; outperforming market averages OMAHA, Neb.&#8211;(BUSINESS WIRE)&#8211; &#8216;Friendly fraud\u2019 is expected to increase by 25% between Thanksgiving and Cyber Monday, according to an analysis of billions of transactions of global eCommerce businesses by ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology. \u2018Friendly fraud\u2019 or \u2018return fraud\u2019 occurs when legitimate customers dispute transactions post-purchase. Often mistaken for true fraud, these disputes are a growing industry challenge and cost retailers $103 billion in 2024 alone, &hellip; Continue reading &quot;Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-25T07:03:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251124654518r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide\",\"datePublished\":\"2025-11-25T07:03:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\\\/\"},\"wordCount\":675,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20251124654518r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\\\/\",\"name\":\"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/","og_locale":"en_US","og_type":"article","og_title":"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide - Market Newsdesk","og_description":"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide ACI\u2019s Payments Intelligence approach offers merchants complete journey protection\u2014stopping friendly fraud and chargeback abuse in real time ACI expects industry leading fraud approval rate of 98% during holiday season &#8211; outperforming market averages OMAHA, Neb.&#8211;(BUSINESS WIRE)&#8211; &#8216;Friendly fraud\u2019 is expected to increase by 25% between Thanksgiving and Cyber Monday, according to an analysis of billions of transactions of global eCommerce businesses by ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology. \u2018Friendly fraud\u2019 or \u2018return fraud\u2019 occurs when legitimate customers dispute transactions post-purchase. Often mistaken for true fraud, these disputes are a growing industry challenge and cost retailers $103 billion in 2024 alone, &hellip; Continue reading \"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/","og_site_name":"Market Newsdesk","article_published_time":"2025-11-25T07:03:08+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251124654518r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide","datePublished":"2025-11-25T07:03:08+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/"},"wordCount":675,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251124654518r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/friendly-fraud-expected-to-increase-by-25-between-thanksgiving-and-cyber-monday-warns-aci-worldwide\/","name":"Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide - 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