{"id":912121,"date":"2025-11-20T08:33:50","date_gmt":"2025-11-20T13:33:50","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pathward-tax-call-center-wins-global-contact-center-award\/"},"modified":"2025-11-20T08:33:50","modified_gmt":"2025-11-20T13:33:50","slug":"pathward-tax-call-center-wins-global-contact-center-award","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pathward-tax-call-center-wins-global-contact-center-award\/","title":{"rendered":"Pathward Tax Call Center Wins Global Contact Center Award"},"content":{"rendered":"

<\/p>\n

Pathward Tax Call Center Wins Global Contact Center Award<\/b><\/p>\n

ICMI named Pathward\u2019s Tax Call Center the 2025 Best Medium Contact Center.<\/i><\/p>\n

SIOUX FALLS, S.D.–(BUSINESS WIRE<\/a>)–
\nThe International Customer Management Institute<\/a> (\u201cICMI\u201d) announced the winners of its 2025 ICMI Global Contact Center Awards and named Pathward\u2019s Tax Call Center the Best Medium Contact Center.<\/b> According to ICMI<\/a>, the award goes to the medium (76-150 agents) contact center that best exemplifies the \u201cgold standard\u201d for the industry. ICMI evaluates contact centers based on performance metrics, culture, and customer impact.<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20251120682929\/en\/<\/a><\/p>\n

\"The<\/p>\n

The International Customer Management Institute named Pathward\u2019s Tax Call Center the Best Medium Contact Center at its 2025 ICMI Global Contact Center Awards.<\/p>\n<\/div>\n

\n\u201cI\u2019m extremely proud of our call center team and am thrilled to see ICMI recognize them on a global stage,\u201d said Michael Lister, Division President of Pathward\u2019s Professional Tax Solutions. \u201cWe are pleased to provide increased financial access for consumers to professional tax preparation through a vast network of independent tax professionals throughout the U.S., and our award-winning customer service team is a key element of our success.\u201d<\/p>\n

\nThrough its tax brands, EPS Financial<\/a> and Refund Advantage<\/a>, Pathward<\/a> provides tax refund payment processing, taxpayer advance loans, tax office loans, prepaid cards, and customized merchant services solutions for independent tax professionals and their customer base. This year, Pathward operated with more than 42,000 independent tax offices \u2013 a new record for the company.<\/p>\n

\n\u201cThis team is more than a support center. They are a strategic driver, a problem-solving powerhouse, and the emotional engine of our company during its most critical season. Their operational excellence, combined with their compassion and creativity, makes our call center not only second to none\u2014but truly award-worthy,\u201d said Clark Gill, Pathward\u2019s President of Tax Services.<\/p>\n

\nIn a news release<\/a> announcing the global award winners, Abbie Caracostas, ICMI Portfolio Director, said, \u201cCongratulations to this year\u2019s winners of the ICMI Global Contact Center Awards. The program recognizes and celebrates the exceptional leaders in the contact center community\u2014individuals and teams who embody the very best of our industry. Through their dedication to innovation, new technologies and best practices, they are setting the standard for excellence across the industry.\u201d<\/p>\n

Learn more about our Professional Tax Solutions and brands.<\/a><\/p>\n

About Pathward\u00ae<\/sup><\/b><\/p>\n

\nPathward\u00ae<\/sup>, N.A., a national bank, is a subsidiary of Pathward Financial, Inc. (Nasdaq: CASH). Pathward is focused on financial access and strives to increase financial availability, choice and opportunity across our Partner Solutions and Commercial Finance business lines. The strategic business lines provide support to individuals and businesses. Learn more at Pathward.com<\/a>.<\/p>\n

About ICMI<\/b><\/p>\n

\nThe International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa PLC.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20251120682929\/en\/<\/a><\/span><\/p>\n

Media contact:
\n<\/b>
Courtney Heidelberg
\n
605.291.7044
\n
mediarelations@pathward.com<\/a><\/p>\n

KEYWORDS:<\/b> South Dakota United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Professional Services Other Professional Services Finance Fintech Consulting Banking Accounting<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n\n\n\n
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The International Customer Management Institute named Pathward\u2019s Tax Call Center the Best Medium Contact Center at its 2025 ICMI Global Contact Center Awards.<\/font><\/td>\n<\/tr>\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
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Pathward Tax Call Center Wins Global Contact Center Award ICMI named Pathward\u2019s Tax Call Center the 2025 Best Medium Contact Center. SIOUX FALLS, S.D.–(BUSINESS WIRE)– The International Customer Management Institute (\u201cICMI\u201d) announced the winners of its 2025 ICMI Global Contact Center Awards and named Pathward\u2019s Tax Call Center the Best Medium Contact Center. According to ICMI, the award goes to the medium (76-150 agents) contact center that best exemplifies the \u201cgold standard\u201d for the industry. ICMI evaluates contact centers based on performance metrics, culture, and customer impact. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20251120682929\/en\/ The International Customer Management Institute named Pathward\u2019s Tax Call Center the Best Medium Contact Center at its 2025 ICMI Global Contact Center … <\/p>\n

Continue reading “Pathward Tax Call Center Wins Global Contact Center Award”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-912121","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nPathward Tax Call Center Wins Global Contact Center Award - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pathward-tax-call-center-wins-global-contact-center-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pathward Tax Call Center Wins Global Contact Center Award - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Pathward Tax Call Center Wins Global Contact Center Award ICMI named Pathward\u2019s Tax Call Center the 2025 Best Medium Contact Center. SIOUX FALLS, S.D.–(BUSINESS WIRE)– The International Customer Management Institute (\u201cICMI\u201d) announced the winners of its 2025 ICMI Global Contact Center Awards and named Pathward\u2019s Tax Call Center the Best Medium Contact Center. According to ICMI, the award goes to the medium (76-150 agents) contact center that best exemplifies the \u201cgold standard\u201d for the industry. ICMI evaluates contact centers based on performance metrics, culture, and customer impact. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20251120682929\/en\/ The International Customer Management Institute named Pathward\u2019s Tax Call Center the Best Medium Contact Center at its 2025 ICMI Global Contact Center … Continue reading "Pathward Tax Call Center Wins Global Contact Center Award"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/pathward-tax-call-center-wins-global-contact-center-award\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-20T13:33:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20251120682929\/en\/2649501\/4\/ICMI-AWARDS-BW.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pathward-tax-call-center-wins-global-contact-center-award\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pathward-tax-call-center-wins-global-contact-center-award\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Pathward Tax Call Center Wins Global Contact Center Award\",\"datePublished\":\"2025-11-20T13:33:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pathward-tax-call-center-wins-global-contact-center-award\\\/\"},\"wordCount\":622,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pathward-tax-call-center-wins-global-contact-center-award\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20251120682929\\\/en\\\/2649501\\\/4\\\/ICMI-AWARDS-BW.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pathward-tax-call-center-wins-global-contact-center-award\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pathward-tax-call-center-wins-global-contact-center-award\\\/\",\"name\":\"Pathward Tax Call Center Wins Global Contact Center Award - 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