{"id":911649,"date":"2025-11-19T09:35:45","date_gmt":"2025-11-19T14:35:45","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-two-2025-globee-awards-for-ai-driven-customer-experience-and-customer-service-excellence\/"},"modified":"2025-11-19T09:35:45","modified_gmt":"2025-11-19T14:35:45","slug":"ibex-wins-two-2025-globee-awards-for-ai-driven-customer-experience-and-customer-service-excellence","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-two-2025-globee-awards-for-ai-driven-customer-experience-and-customer-service-excellence\/","title":{"rendered":"ibex Wins Two 2025 Globee\u00ae Awards for AI-Driven Customer Experience and Customer Service Excellence"},"content":{"rendered":"<h2>\nibex Wave iX Recognized for Exceptional Performance and AI Innovation<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">WASHINGTON, Nov.  19, 2025  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=t9V2__n7F1neRfmbEVMmOhjBtFaZNo3pg3h1xrcJQaP7dj7xo6tXzEHLF9a_zDFSMADYlP5FybqCew8_9A7r1A==\" rel=\"nofollow\" target=\"_blank\"><u>ibex<\/u><\/a> (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it has earned two prestigious 2025 Globee<sup>\u00ae<\/sup> Awards.<\/p>\n<p>ibex Wave iX AI Virtual Agent\u2014the industry-leading conversational AI for chat and voice\u2014won the Globee<sup>\u00ae<\/sup> Technology Award for AI-Driven Customer Experience. In addition, the ibex Wave iX solution suite earned the Globee<sup>\u00ae<\/sup> Award for Excellence in Customer Experience, underscoring ibex\u2019s leadership in delivering seamless, end-to-end AI-powered customer journeys.<\/p>\n<p>The\u00a0Globee<sup>\u00ae<\/sup> Awards for Technology\u00a0celebrate the most innovative and impactful technology products, services, and initiatives across industries, recognizing organizations driving progress through technology. The Globee<sup>\u00ae<\/sup> Awards for Excellence honor organizations who exemplify industry-wide excellence through innovation, outstanding customer experiences, and significant business achievements.<\/p>\n<p>\u201cWe are proud to receive these two tremendous recognitions from the Globee<sup>\u00ae<\/sup> Awards for the game-changing impact of our AI-powered CX solutions,\u201d said Julie Casteel, Chief Marketing and Strategic Accounts Officer at ibex. \u201cibex is the proven leader in AI for CX, delivering breakthrough AI solutions that enable top brands to engage with their customers in more personalized and dynamic ways to create stronger, more profitable relationships.\u201d<\/p>\n<p>\n        <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=vfuEquLZFEXuxF0t393Wf_mqT02P1BYxXZT6JY4f5D0693gL25LBwiF1D1qOS56A-f_dn90MtRSP8ZoE9fpQ92BtVXNg6APvVJCTAuZdDnI=\" rel=\"nofollow\" target=\"_blank\">ibex Wave iX<\/a> combines cutting-edge AI with unmatched CX expertise and insights gained from managing hundreds of millions of customer interactions for the world\u2019s leading companies to deliver transformative CX outcomes and unprecedented value. Explore the full suite of ibex Wave iX solutions <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=JG4Wt5ZoOuqrePqpmIrxkkx0wbrqWCsK_tbXlIAOdXFwwpa0GLV-R4cmG5dmoOuNJkYyn2FmUi6j2EVmorJgng==\" rel=\"nofollow\" target=\"_blank\"><u>here<\/u><\/a>.<\/p>\n<p>\u201cThe 2025 winners exemplify what it means to strive for excellence and innovation,\u201d said San Madan, President of the Globee<sup>\u00ae<\/sup> Awards. \u201cTheir achievements are advancing industries, improving lives, and setting new standards for what technology can accomplish. This year\u2019s judging process was more rigorous than ever\u2014data-driven evaluations by over 1,000 professionals worldwide ensured only the most deserving earned this recognition.\u201d<\/p>\n<p>\n        <strong><br \/>\n          <u>About The Globee<sup>\u00ae<\/sup> Awards<\/u><br \/>\n        <\/strong><br \/>\n        <br \/>The Globee<sup>\u00ae<\/sup> Awards present recognition in ten programs and competitions, including the Globee<sup>\u00ae<\/sup> Awards for Achievement (American Business), Globee<sup>\u00ae<\/sup> Awards for Artificial Intelligence, Globee<sup>\u00ae<\/sup> Awards for Business (International), Globee<sup>\u00ae<\/sup> Awards for Excellence (Customer), Globee<sup>\u00ae<\/sup> Awards for Cybersecurity, Globee<sup>\u00ae<\/sup> Awards for Disruptors, Globee<sup>\u00ae<\/sup> Awards for Impact (Women in Business). Globee<sup>\u00ae<\/sup> Awards for Innovation (also known as Golden Bridge Awards<sup>\u00ae<\/sup>), Globee<sup>\u00ae<\/sup> Awards for Leadership, and the Globee<sup>\u00ae<\/sup> Awards for Technology. To learn more about the Globee Awards, please visit the website: <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=U6m01yXp5zmjWE3MJktH2VKsJu0lZXmYtg4NNhXbrJzdsHuhxviq-pJBzxzcUrN_eaMLhlnejSKxw_Ypzc4XjgUVn6ac4zZ48l__7XBwrEI=\" rel=\"nofollow\" target=\"_blank\"><u>https:\/\/globeeawards.com<\/u><\/a>.<\/p>\n<p>\n        <strong><br \/>\n          <u>About ibex<\/u><br \/>\n        <\/strong><br \/>\n        <br \/>ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world\u2019s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.<\/p>\n<p>ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=vfuEquLZFEXuxF0t393Wf9c20zORIbC-ybk5tNPLZKsaJw5gh4Pap3vZiqUCWhKA7gK0k_EqwcWLqj_ms7oyRNoshujtnnmvzFgiLfUQH1k=\" rel=\"nofollow\" target=\"_blank\"><u>ibex Wave iX<\/u><\/a> solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=-p137h0jg-vVT0lmumNgQRvimSq8X11JGW4wzLxqynsKxALnfIKCFkwbiZ6btOMx\" rel=\"nofollow\" target=\"_blank\"><u>ibex.co<\/u><\/a> and connect with us on <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=UCq7tEtcvvJSo-aYbgS7zIO3NcsQrKj5YOtVwAZKO3k-9qWXcPrLJk8pxGsnPQNoKMAhBIyL4JVJetbfSDdZU_l8qk1AE2a8KMqKx6lPwiI=\" rel=\"nofollow\" target=\"_blank\"><u>LinkedIn<\/u><\/a>.<\/p>\n<p>\n        <strong><br \/>\n          <u>Media Contact:<\/u><br \/>\n        <\/strong><br \/>\n        <br \/>Dan Burris<br \/>ibex<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=3yoOstzu0A0OhrlPwn3cRb3OtOzkouM2TLgFXokpODKOIDrD0NQKBcokAY7x-Jvk5TCvjfzx7IsPVy-2MFy6HszrejKyuu-8JJdz5wMOFpw=\" rel=\"nofollow\" target=\"_blank\"><u>Daniel.Burris@ibex.co<\/u><\/a><\/p>\n<p>A photo accompanying this announcement is available at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=U6m01yXp5zmjWE3MJktH2UdMEhaQ-OfByA8YXLbX2VQe1AzLmZRl-SZpu1sGIidEHVzie_7wC3b9T0JRsAOBbtJzn6n0VeQ3PVI_2fDH5R1Rf1OQhQxUARSlOUYocG9yL8QqUMdsPCcFzoxH37TGkKRBGpDRiQrTETQCF28zey8Cg6PRc4YxKY8x0dt2GERBmc8NnKqgHEA-vdejGaxADqG4_mwO3mogAPyVN_uNZ4Zff5a9WIuD5jigZIoRA6YEv_cqriD43YGyvI-V3BrWSA==\" rel=\"nofollow\" target=\"_blank\">https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/276fc652-fc42-4665-8a72-61c8f9cbf456<\/a><\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTU3ODUyNiM3MjcxOTc4IzIwOTUwNDY=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/YzczODYwYjItNzFjOS00YTdkLWIzNWEtOTc4OThiM2E3NTYyLTExMDY2MTctMjAyNS0xMS0xOS1lbg==\/tiny\/Ibex-Limited.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ibex Wave iX Recognized for Exceptional Performance and AI Innovation WASHINGTON, Nov. 19, 2025 (GLOBE NEWSWIRE) &#8212; ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it has earned two prestigious 2025 Globee\u00ae Awards. ibex Wave iX AI Virtual Agent\u2014the industry-leading conversational AI for chat and voice\u2014won the Globee\u00ae Technology Award for AI-Driven Customer Experience. In addition, the ibex Wave iX solution suite earned the Globee\u00ae Award for Excellence in Customer Experience, underscoring ibex\u2019s leadership in delivering seamless, end-to-end AI-powered customer journeys. The\u00a0Globee\u00ae Awards for Technology\u00a0celebrate the most innovative and impactful technology products, services, and initiatives across industries, recognizing organizations driving progress through technology. The Globee\u00ae Awards for &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-two-2025-globee-awards-for-ai-driven-customer-experience-and-customer-service-excellence\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ibex Wins Two 2025 Globee\u00ae Awards for AI-Driven Customer Experience and Customer Service Excellence&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-911649","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ibex Wins Two 2025 Globee\u00ae Awards for AI-Driven Customer Experience and Customer Service Excellence - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-two-2025-globee-awards-for-ai-driven-customer-experience-and-customer-service-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Wins Two 2025 Globee\u00ae Awards for AI-Driven Customer Experience and Customer Service Excellence - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ibex Wave iX Recognized for Exceptional Performance and AI Innovation WASHINGTON, Nov. 19, 2025 (GLOBE NEWSWIRE) &#8212; ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it has earned two prestigious 2025 Globee\u00ae Awards. ibex Wave iX AI Virtual Agent\u2014the industry-leading conversational AI for chat and voice\u2014won the Globee\u00ae Technology Award for AI-Driven Customer Experience. In addition, the ibex Wave iX solution suite earned the Globee\u00ae Award for Excellence in Customer Experience, underscoring ibex\u2019s leadership in delivering seamless, end-to-end AI-powered customer journeys. The\u00a0Globee\u00ae Awards for Technology\u00a0celebrate the most innovative and impactful technology products, services, and initiatives across industries, recognizing organizations driving progress through technology. 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In addition, the ibex Wave iX solution suite earned the Globee\u00ae Award for Excellence in Customer Experience, underscoring ibex\u2019s leadership in delivering seamless, end-to-end AI-powered customer journeys. The\u00a0Globee\u00ae Awards for Technology\u00a0celebrate the most innovative and impactful technology products, services, and initiatives across industries, recognizing organizations driving progress through technology. 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